1. Project Design
The service design is based on a gold standard
approach for Occupational Health Physiotherapy
service provision. Key principles of the service are:
• Preventative approach
• Immediate access to services
• Bespoke services, tailoring to the needs of the employee
This preventative and immediate approach to physiotherapy
has helped support employees to stay in work and achieve a
quicker return to work for employees suffering from MSDs.
Key Results & Main Outcomes Project Feedback
Introduction
Staffordshire County Council (SCC) had a
significant problem with absence and people on
restrictions due to Musculoskeletal Disorders
(MSD’s). ctchealthcare set up a new sickness
absence management service in February 2012
utilising a ‘four tiered’ model to provide immediate
Physiotherapy access and intervention for
employees of the council.
Telephone Triage Day 1
Healthcare
Advice, reassurance and
Education
Face to face Physiotherapy
Average of 3-6 sessions
required.
Functional Restoration
Programme.
Bespoke to organisation and
job role
Have some physical obstacles to
recovery. Often re-current
problems
Account for 55-65% of referrals
Minor injury with low risk of
chronicity.
Account for 20-35% of referrals
Psychological obstacles to recovery.
Require enhanced package of care.
Account for 5-12% of referrals
Account for 80% MSK absence costs
Employees injury free but
potentially at risk of injury due to
inappropriate working practice or
lifestyle
Ergonomic assessment
Training
Screening
Health Promotion
HIGH
RISK
MEDIUM
RISK
LOW RISK
PREVENTATIVE
2012
 782 employees referred
 20% in MSD absence
 300% ROI saving of
£658,683
2013
 625 employees
referred
 300% ROI
2014
 Over 270 employees
referred.
 MSD absence <7.6%
national average.
 400% ROI
‘Our Pilot Physiotherapy service
has helped us achieve a 12%
reduction in MSD absence and
shown a 300% return on our
investment.’ Ian Parry, Cabinet
Member for Finance
&Transformation.
‘After having Physiotherapy offered
the improvements have been
extraordinary. I was able to stay in
work during my recovery with the
appropriate support’
Rebecca SCC employee.Victoria Bateman: vicki@ctchealthcare.co.uk
Georgios Christopoulos: georgios@ctchealthcare.co.uk
The successful delivery of ctchealthcare’s functional
restoration program is underpinned by the council now
having no recorded long term absenteeism due to MSD
injury. This is a key contributor to the
cost saving.