ISHIKAWA METHOD
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The method helps to solve conflicts by understanding the inter linkages between the potential conflict setting and the potential conflict cooperation for the recovery operations. The tool has been extended from its initial use when engineer chemist Ishikawa created it as the mean to solve issues in the Japanese workplace in the 20th century. The initial context, when the Japanese assembly line where puzzled by an anomaly or a discrepancy in the supply chain, they would stop the operation work in progress. The manager and the staff would gather in a room for a special meeting to discuss and exchange their viewpoints about the causes of the anomalies in order to find the drivers of the breakdown of the process (machine, people, energy, money, raw materials). This has been described by Ishikawa within a project management method (Ishikawa diagram), which project global architecture is comparable with a fish bone and a swiss knife. My presentation of a set of Microsoft power point is attempt to present the work of the Japanese workers and the managers in a classic workplace seeing an issue with a production line, saying it to others and creating an immediate meeting to sort out the risk issue of the production line. In a new extension, I have assumed in my qualitative research based on Internet, practical queries of members of my organization (Business Innovation Research Development) and also from other workplaces observing the staff behaviors confronted to potential risk to potential cooperation. Therefore thus, today workplaces based on E-commerce, distance working and open space are not different than the classic offices with front and back offices. The technologies allow to exchange and communicate about virtual issues through on line meeting (ciscoweb, skype,...) and also the social media coverage) Probably, Ishikawa diagram can be a useful engineering tool for appropriation for social, economic and ecological issues. It could be used in sustained sustainable development, which is United Nations concept of global development with a widest scope (setting and solving issues, intervention, dissuasion, delegation, team work, collaboration, training, management, benchmarking, personal and professional career....)
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ISHIKAWA METHOD
- 1. ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) AUTHOR: GEORGES RADJOU (BIRD CEO) PROJECT ‘’WHAT’’
- 2. ● INTRODUCTIONINTRODUCTION ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD)
- 3. ISHIKAWA DIAGRAM ● Today workplaces are quite different than past ones. For example, if you have a computer, it is a workplace. Business offices can be virtual (E- commerce), open spaces, remotely accessed with new technologies for E- meeting or web conference. ● Also, there are a wide array of issues that are appearing daily in the social, economy and ecological fields. If distances have been shortened with globalization, we are interconnected online. Also, there are still important numbers of people sedentary or working from home, therefore thus, distance working with Ishikawa diagram is still a main model for exchanging ideas and answering to needs. ● I have assumed in my qualitative researches, observation and queries rise from team members and ways to work that solving conflicts in the modern workplace does not require to facing people in a specific context or situations to solve the workplace issues. In such a way probably, Ishikawa method can be extended and generalized to new corporate behaviors. ISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) PROJECT ‘’WHAT’’
- 4. ISHIKAWA DIAGRAM ● DEFINITION (This method for team work was invented by Japanese Engineer Ushikawa to solve the production issue when there was a consensus on the setting of the issue). Ishakawa method of solving conflicts (interventions, dissuasions, anomalies) in the workplace were based on a real time experience. When there was a conflict in the assembly lines, japanese workers used to stop the work in progress, and the manager would gather with the staff in a meeting room to understand how the process can be improved by looking at the causes of the issues and implementing a new solution. ISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) PREMISSE ONE [(SOLVING ISSUE(S)] PREMISSE TWO [SETTING ISSUE(S)] ENVIRONMENT ENGINEERING METHOD PROJECT ‘’WHAT’’
- 5. APPLICATION : BUSINESS/ORGANIZATION STRIKE A POSSIBLE CASE IS THE BUSINESS DISRUPTION- AN EXPERT MEETING IS CALLED TO KEEP THE BUSINESS CONTINUITY. WHAT IS AT STAKE IS THE RECRUITING TO RE-OPEN THE BUSINESS – SELECTED INDICATOR FOR CLOSURE BUSINESS BREAKDOWN ; THE TEAMS INVESTIGATING ON THE RISK HAVE SPOTTED VARIOUS POSSIBLE ANOMALIES SOURCED IN THE SEVERAL FUNCTIONS OF THE ORGANIZATION. INVESTIGATION FOUND THERE IS AN ISSUE WITH RECRUITING NEW LABOUR FORCES BUSINESS RECRUITMENT BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAMPROJECT ‘’WHAT’’
- 6. ● DEVELOPMENTDEVELOPMENT ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD)
- 7. ● Expert consensus, research, observation, statistics - of causes of the issues ISHIKAWA DIAGRAM CAUSE(S) TROUBLESHOOTING Impact(s) sources Issues Engineering Risk Issue setting for an engineering risk (Ishikawa method) Possible issues BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAMISHIKAWA DIAGRAMPROJECT WHO/WHAT
- 8. ISHIKAWA DIAGRAM (Issue setting : from causes to impacts) Organization closure Business, School.. Strike (s) Teacher Professional ... Human resources Students Teachers Administration Families ... Fish bone transmission causes → issues → impacts BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAMISHIKAWA DIAGRAMPROJECT WHO/WHAT
- 9. ● EXAMPLE : ORGANIZATION (BUSINESS, FAMILY, SYNDICATE, STUDENT...) STRIKE ● STAGE 1 : STOP STOP ASSEMBLY LINE (WORK IN PROGRESS, PROCESSUS) ● STAGE 2 : MEETING : ● EXPERT CONSENSUS, INTERVENTION, OBSERVATION, INVESTIGATION ● STAGE 3 : MANAGER AND STAFF BACKWARD STRATEGY ● LOOK FOR CAUSES OF DISCREPANCIES : ● POLITICS, PERSONAL RELATED, FINANCE, STAFF OCCUPATION FREQUENCY, CHILDREN SICKNESS, NUMBER OF CHILDREN ENROLLED IN...NUMBER OF TRAINS BREAKDOWN IN APRIL Stage 1Stage 1 Stage 2Stage 2 Stage 3Stage 3 InitiationInitiation BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAMPROJECT ‘’WHO/WHAT’’
- 12. ● ORGANIZATION BREADOWN STRUCTURE (OBS)ORGANIZATION BREADOWN STRUCTURE (OBS) FISH BONE FISH BONE ISHIKAWA (OBS) ISHIKAWA (OBS) BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) CAUSESCAUSES IMPACTSIMPACTS ORGANISATIONORGANISATION ISSUESISSUES ISSUESISSUES ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAM SWISS KNIFE SWISS KNIFE PROJECT ‘’WHAT’’
- 17. ISHIKAWA DIAGRAM FISH MEAT Swiss knife ISHIKAWA DIAGRAMISHIKAWA DIAGRAM Business Functions : F1 F2 F3 F4 F5 F6 F7 F8 BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) Goals ISHIKAWA DIAGRAM SWISS KNIFE PROJECT HOW SCOPE (B) F1 Fj Fn n : 2 ->8 2<j<8
- 18. ● PREMISSE ONE (OF IKD METHOD)PREMISSE ONE (OF IKD METHOD) (ISSUE SETTING) ‘’When there was a conflict in the assembly lines, japanese workers used to stop the work in progress, and the manager would gather with the staff in a meeting room to understand how the process can be improved by looking at the causes of the issues’’ USE OF A BACKWARD STRATEGY BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAM (Issue Setting) ISHIKAWA DIAGRAMISHIKAWA DIAGRAMPROJECT HOW
- 19. ISHIKAWA DIAGRAM (Setting issues ) Anomalies Backward strategy T1 T2 Troubles shooted in T1 and T2 F1 F2 F3 F4 F5 F6 F7 F8 concerned areas BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAMISHIKAWA DIAGRAM (Organisations, functions..., issues) STAGE 2 PROJECT HOW
- 20. ● INDICATORS OF ANOMALIES GOAL= ANOMALY INDICATOR : OF NUMBER OF ( DAYS DISRUPTION, FAULTY EQUIPMENT, INJURED PEOPLE..) From Back- ward strategy : meetings, experts, observation... A goal is what the expert is looking at Goal Fish eye BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAM (Setting issues ) ISHIKAWA DIAGRAMISHIKAWA DIAGRAM Anomalies A B Indicator anomaly (A) Identification Goal = anomaly reduction PROJECT HOW
- 21. ISHIKAWA DIAGRAM (Setting issues ) ISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) Issue 2 SUB-ISSUES (T1, T2) HAVE BEEN SPOTTED DURING THE MEETING (EXPERT, MANAGER, STAFFS, STATISTICS, RESEARCH, OBSERVATION, TEAM WORK...) IN 2 FUNCTIONS (DIVISION, SEGMENT, BRANCHES, CLASSES, MACHINES, TEAMS...) SUB- ISSUE T2 ORGANIZATION (dept, division, workplace, machine, people, process, system...) ANOMALIES (TROUBLESHOOTINGS): SUB- ISSUE T1 RISK Sub-issues spotted PROJECT HOW
- 22. Anomalies Backward strategy T1 T2 Troubles shooted in T1 and T2 ISHIKAWA DIAGRAM (Setting issues ) BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAMISHIKAWA DIAGRAM A B C D E F G H PROJECT HOW
- 23. RECRUITING Diplomatic customer agents Organization closure: Business, School continutiy Driver Strikes Customer agents ... Human resources Governmental Policy Diplomacy Neutrality T3= T2= ISHIKAWA DIAGRAM (More issue settings to end the University closure ) BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAMISHIKAWA DIAGRAM Recruit PROJECT HOW
- 24. ISHIKAWA DIAGRAM (Solving issues) RECRUITING Organization re-opening Business, School.. End of strike Technical Frequency Less than 5 Solution(s) Finance Monthly salary Experience Training BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAMPROJECT HOW
- 25. ● PREMISSE TWO (OF IKD METHOD)PREMISSE TWO (OF IKD METHOD) (ISSUE SOLVING) USE OF A BACKWARD STRATEGY BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAM (Issue Solving) ISHIKAWA DIAGRAMISHIKAWA DIAGRAMPROJECT HOW IMPLEMENTING A NEW SOLUTION
- 26. WORDS ACTIONS START OF THE STRIKE END OF THE STRIKE BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) ISHIKAWA DIAGRAM (Solving issues) ● FOLLOW UP INDICATORFOLLOW UP INDICATOR : MONITORING THE WORK IN PROGRESS (INTERVENTION, ERADICATION, IMPLEMENTATION, ACTION...) ● FOLLOW UP INDICATORFOLLOW UP INDICATOR : MONITORING THE WORK IN PROGRESS (INTERVENTION, ERADICATION, IMPLEMENTATION, ACTION...) ISHIKAWA DIAGRAMISHIKAWA DIAGRAMPROJECT HOW
- 27. CONCLUSIONCONCLUSION ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD)
- 28. ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) SOME OF MY FRIENDS WHERE TROUBLED BY THEIR PROFESSIONAL CAREER, PROBABLY THEY CAN USE THE ISHIKAWA DIAGRAM TO MAKE THEIR FUTURE HAPPENS PROJECT HOW USE THE FISH BONE AND SWISS KNIFE AND FIND THE ALTERNATIVES TO YOU CAREER ORIENTED GOALS CAREER GOAL CAUSES OF YOUR PROFESSIONAL DISASTISFACTIONS FISH BONE SWISS KNIFE FRAMEWORK OF ALTERNATIVES
- 29. ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD) PROJECT HOW YOUR CAREER GOAL ORIENTATED CAN BE FOUND HERE WITH ISHIKAWA DIAGRAM Start to look at causes of disatisfaction CAREER PROBLEM Training experience Money age help equipment Which tool I need to satisfy to my job goal Alternatives
- 30. THANKS !THANKS ! ● ANY FEED BACKS OR COMMENTS AREANY FEED BACKS OR COMMENTS ARE WELCOMEWELCOME ● GEORGES RADJOU,GEORGES RADJOU, ● BIRD CEOBIRD CEO ● AT :AT : gsradjou@outlook.comgsradjou@outlook.com Business Innovation Research Development siBusiness Innovation Research Development si in special consultative status with UN ECOSOCin special consultative status with UN ECOSOC ISHIKAWA DIAGRAMISHIKAWA DIAGRAMISHIKAWA DIAGRAM BUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRDBUSINESS INNOVATION RESEARCH DEVELOPMENT (BIRD)