Quaity managament

1. ISO 9000-2000 Lesson 4

2. EARLY HISTORY
Increase in international trade during the 1980s created a need for
the development of universal standards of quality
In 1987 the International Organization for Standardization (ISO)
published its first set of standards for quality management called ISO
9000
By receiving ISO 9000 certification, companies demonstrate that they
have met the standards specified by the ISO. The standards are
applicable to all types of companies and have gained global
acceptance.

3. ISO 9000-2000
In December 2000 the first major changes to ISO 9000 were made,
introducing the following three new standards

4. ACQUIRING ISO
To receive ISO certification, a company must provide extensive
documentation of its quality processes.
Monitor quality, methods and frequency of worker training, job
descriptions, inspection programs, and statistical Process-control
tools used
The company is then audited. If the registrar finds that all is in order,
certification is received.
The entire process can take 18 to 24 months and can cost anywhere
from $10,000 to $30,000.
Companies have to be recertified by ISO every three years.