Checking the quality of an inbound customer service is not easy at all and to help everyone out, we have these amazing tips for you.

1. TIPSON CHECKING THE
of yourQ U A L I T Y
INBOUND
CUSTOMER
service

2. INTRODUCTION
The organization
management’s goal
maximize its resourceswithout undermining the value
of ser vic e th at sh ou ld b e ren d ered

3. INTRODUCTION
but as well deliver excellent services
Service Provider
wants not only to boost the scale
model of your sales

4. GUIDELINES
here are the guidelines in checking if your
service provider is with you towards your goals

5. 1 DEPTH OF ENGAGEMENT
In every partnership each should correlate
themselves to provide and gather equal
information regarding the services and its
accompanied technicalities.

6. 1 DEPTH OF ENGAGEMENT
It does not only meant assurance for each
party that there is enough commitment
but as well as effort to provide for the
common good.

7. 1 DEPTH OF ENGAGEMENT
A good inbound customer service doesn’t only exercise good
communication skills implied by question guides but rather:
connects him to
the picture of
the problem
extends himself onto the person
who’s calling to provide not only
good customer experience but a
great one

8. 2 SYSTEM USAGE
When it comes to efficiency there must be
a system of processes.

9. 2 SYSTEM USAGE
According to Lean Production when a particular
organization holds a system of processes that is
suit to its nature and function it eliminates the
seven wastes which are:
over production
time
transportation
motion
waiting
processing
inventory and defects

10. 2 SYSTEM USAGE
These wastes are inevitably unforeseen by many
companies due to the wrong target setting
which is: Maximization of profit

11. 2 SYSTEM USAGE
But at the end of the day if you’ll come to
think of it, isn’t it should be: better quality
to gather larger profit?

12. 3 FALSE EVALUATION
Sometimes we ask the wrong questions at
the wrong people. We tend to forget that
customer relationship doesn’t only depend
only on good sales team or good sales pitch
but also with how you connect and relate
with them after the purchase

13. 3 FALSE EVALUATION
According to Irene Leonard a business life coach
Effective questions are open-ended and
not leading questions. They are not
"why" questions, but rather "what" or
"how" questions. "Why" questions are
good for soliciting information, but can
make people defensive so be thoughtful
in your use of them.”
“

14. 3 FALSE EVALUATION
So before asking come to think of it, “Am I even
asking the right question?”

15. 4 AFFINITY DIAGRAM
This tool is said to be used for rooting out
possible causes and when dissecting
contribution to the problem.

16. 4 AFFINITY DIAGRAM
With the right choice of management tools in
improving your customer service it will not only uplift
the quality of service but as well as the level of
working capacity of the organization towards bigger
load of work and uncertainties

17. For more information about inbound
customer service, check out:
http://www.infinitcontact.com/