1. Flat no.1599,sector-29,
lane no.2,Brahamputra apartments,
Noida. U.P , India.
GAZAL LUTHRA
Objective Looking for a position where I can make difference to the organisation and team in
the most positive way while learning and exceling in the job and responsibilities
assigned to me with the position.
Experience:-
April 2013 – till date Delhi Public School Noida
Coordinator ( grade I and II )
 Mother teacher of grade II , teaching English, Evs and Maths.
 Overall Incharge of 15 work experience activities for Grade I and II.
 Responsible to ensure that all documents ( Attendance register, log books,
lesson plans,micro planners etc) are crosschecked and maintained in terms
of parity of work and calculations.
 To work upon maintaining proper discipline in school, check upon
uncovered classes, organising workshops and various activities for students
and ensure smooth functioning of the school.
October2011 – till date SocialOutreachFoundation Schoolfor under
priviledged (volunteer) Noida
 Working as a volunteer
 Helping in administrative work as well as conducting workshops for class
IV and V.
 Organising Health Hygiene Campaigns on regular basis.
 Organised a “Fun Day” event incorporating team building strategies.

2. Jan 2003-May2004 FedEx Powai, Mumbai
Senior Customercare Officer
 My job involved handling a team of 12 customer care service agents of the
call centre.
 Monitoring day to day performance of the centralized India call centre,
preparation of daily reports, conducting stroke count analysis and maintain
service levels as per the regions SLA.
 Responsible for maintaining daily MIS of the call centre and keeping track
of the service levels on hourly basis, number of agents logged in and breaks
taken.
 Also responsible for preparing monthly reports that are forwarded to all the
managers in MEIA region.
 Responsible for handling customer claims and complaints, monitor key
accounts, handle extremely urgent & critical cases.
 Deal with escalated issues in a professional and timely manner
 Focalpoint for internal & external customers.
 Prepare and deliver team briefing, presentations on general work related
matters.
 Determining training needs for my team.
 Prepare the monthly and weekly shift planning.
1998-2002 ColorConcepts Noida, UP.
Self ownedbusiness
 This was my own venture.
 Dealing in gifts for the corporatecustomers in Delhi and surrounding areas.
 Mainly dealing in handmade products like stained Glass paintings/articles and
handicrafts.
 Involved all aspects from sourcing orders to fulfilling the same in the agreed time
lines.

3. 1997-1998 Dinar knitwear’s Ludhiana, Punjab.
Designer
 Launched a new line of fleece garments.
 Jackets and sweat shirts for the European countries.
 Liaison with foreign clients.
1996-1997 Tulec Computer Centre Ludhiana, Punjab.
Senior Counsellor
 Managing diverse customer types (corporate, consultants, advertisers etc) by
understanding their requirements and based on the same suggesting the matching
training needs.
 Served as a key resource for new business development and was responsible for
managing client relationships and handle key corporateaccounts.
1995-1996 Basics Noida, UP.
Self ownedbusiness.
 Launched my own boutique with brand Basics targeting teenager Group.
 Mainly into ladies western wear and fashion accessories.
1994-1995 India crafts Mathura road, New Delhi.
FashionCoordinator/merchandiser
 Acted as a liaison for clients from US and European markets.
 Responsible for ensuring that the samples were made and delivered as per the
delivery commitment.
 Responsible for handling a team of two junior fashion co-ordinators and 15 tailors.

4.  Also responsible for coordinating with designers and help them in creating new
designs.
 Sourcing fabrics and accessories for sampling purposes.
Education
April 1993 SNDT College Pune.
BSC Home science securing 1st class.
1993-1994
Diploma in Garment Manufacturing technology from IPW
2008-2009
Postgraduation diploma in Event management from NAEMD.Ahmedabad.
June 2011-June 2012
Persuaded B.ED from M.D UNIVERSITY ROHTAK, 2011- 2012.
May 2014-June 2014
Attended a TeachersExchange Programme in New Zealand through AFS.
The purposeof the exchange programme was to experience, learn and understand the
vision, values and the objectives of schoolcurriculum, an exposure to real classrooms
and teaching methodologies. Also understanding the cultural preferences and differences
in educational system.
Date of Birth -4th
October1973.
Marital status-Married.
Mobile Number- +91 9711206068.
Email-gazalluthra2004@yahoo.com