A chatbot uses Natural Language Processing (NLP). It operates through – messaging applications, telephone, website, mobile app, voice application

1. Chatbot and its importance in AI setup

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Table of Content
o Acceptance of chatbots
o What does a chatbot do?
o Enhance customer service experience
o Proactive customer interaction
o Gauge product and services
o Improving sales
o Cost saving solution
o Operational paybacks
o Popular chatbots in the market
o Conclusion
o About GAVS

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Acceptance of chatbots
Chatbots are widely accepted due to
the following functionalities:
• Simplifying interaction
• Creating stability and reliability
• Unique personality traits and
backstories
• Being relatable in real-life scenario

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What does a chatbot do?
• A chatbot uses Natural
Language Processing (NLP)
• It operates through –
messaging applications,
telephone, website, mobile
app, voice application
• It executes two tasks – analyze
request of user and create
appropriate response to that
request
• Enhances customer experience
• Improves operational efficiency
• Reduces cost of operation

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Enhances
customer
service
experience
Customer interaction has become
lively
Chatbot learns from past history
Chatbots can make accurate
suggestions
It is time saving, efficient and
dependable
83% of online shoppers need
chatbot assistanceSource: Secondary Research

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Proactive customer interaction
o Proactive customer interaction can create brand visibility and handle many
requests at the same time. This can impact on competitiveness. By 2020, 85%
of customer support will be managed by chatbots.
o Customer engagement can be improved through:
Speed
Engagement
HumorLucidity
Interaction
Source: Secondary Research

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Gauge product and services
• Chatbots can effectively
collect feedback from end
users
• The process can be compact
and precise
• The feedback collected can
help improve the quality of
product and services
• It also helps in business
decision

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Improving sales
o Improve online sales
o Enhance shopping
experience
o Make the process
seamless.
o Chatbot can improve
e-commerce,
ordering food online
or booking a cab.

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Cost saving solution
o Chatbot substitutes
customer service desk
and saves effort and
money.
o According to Gartner,
by 2020, 40% of
customer support
through mobile will be
managed by smart
agents.

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Operational paybacks
24*7 customer
support
Cost effective
Accurate and
proactive
assistance with
empathy
Customer
satisfaction
Accessibility to
visitor’s data
Improved
marketing and
sales strategy
Mobile friendly Updated service

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Popular chatbots in the market

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Conclusion
Chatbots have ensured that
they create a massive impact
on the business that depend on
them across segments such as
IT, e-commerce, retail, banking,
leisure, travel and healthcare.
As per market research, by the
end of 2019, 6 billion
connected devices will be
dependent upon AI-powered
chatbot support.
Source: Gartner

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About GAVS
GAVS Technologies is focused on automation-led digital transformation
services. GAVS’ IP led solution, Zero Incident Framework TM (ZIF) is an
AIOps solution that provides a 360-degree view of enterprise IT health,
proactively detects incidents before they occur and remediates with minimal
human interference. GAVS is committed to improving user experience by
10X and reducing resource utilization by 40%.
GAVS Technologies has empowered multiple hospitals and healthcare
organizations with technology-led solutions and SMART delivery that has
significantly improved patient care.

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