1. 1
GAIL BROWN
ADDRESS
8 Harvard Cct
Rouse Hill 2155
PHONE
0425 217798
EMAIL
Brown_knee@bigpond.com
Professional Profile
Enthusiasticprofessionalwhoenjoysbeingpartof,aswell as
leading,asuccessful andproductive team.Quicktograspnew
ideasand concepts,andto developinnovativeandcreative
solutionstoproblems.Able toworkwell onowninitiativeand
can demonstrate the highlevelsof motivationrequiredto
meetthe tightestof deadlines.Evenundersignificant
pressure,possessesastrongabilitytoperformeffectively
 Strongbusinessacumenandanalytical skills
 Diligent,detail-orientated,knowledgeableof all office
functionswithasolidbackgroundinFinance,the Law
and Healthcare fields
 Excelsat multi-taskinginafast-pacedenvironment,
completingprojectswithintimeandwithinbudget
constraints
 Superiortelephone,customerservice andcomputer
skillswithproficiencyinthe MicrosoftOffice suite
Career Summary
 Roche Diagnostics AustraliaPty Ltd - Feb 2003 to
present:
Roche DiagnosticsAustraliaPtyLtd isa sales,marketingand
distributioncompanyformedicaldiagnosticequipment.
Roche DiagnosticsAustraliaservescustomersspanningthe
entire healthcare spectrum –hospitals, private commercial
laboratories, wholesalers, surgical suppliers,physicians,
universities,researchinstitutes,pharmaciesand patientswith
conditionsrequiringthemtoself-test.
1. CreditManager October 2008 to present
 Managing,trainingandmentoringstaff including
settingKPIs, performance reviewsandsalary
calibrations
 Creatingandupdatingworkinstructions andprocesses
 EFT and Cheque banking allocations,reconciliations,
negotiations, forecastmonthlycash-flow,journalsand
finance invoices
 Investigatingpricingvariancesandraising creditnotes
 DealingdirectlywithCustomers,CustomerService,
Warehouse,Contracts,Pricing,Service, Sales&
Marketingteamsto resolve issues
 CreditreleasesandCreditLimitReviews

2. 2
 CustomerMaintenance andVendorMaintenance
 Weeklyandmonthly reporting
 Intercompanybillings
 SAPSuperUser – liaisingwithITto resolve issues,
loggingjobs,resolvingissues,testingpriorto
productionload
 Workingclosely withsalesandmarketing
managementteamstolookforwaysto helpthem
achieve theirgoalswithoutdamagingthe
department'sabilitytomanage riskandcontrol
paymentdelinquencytoacceptable levels.
 Buildingandmaintaining relationshipswithcustomers,
businesspartnersandinternal departments
 Measurementof the Departmentsperformance -
CurrentDSO = 32 days
 2013 CompanyAwardwinner– TeamPlayer
 QualityOfficer,EmployeeSuperannuation
Representative andFire Warden
 ProcessChanges:
- Invoices
 Invoicesprintedonapre-formattedformwith
highprintingcostsgiventhe thousandsof
Invoicesprintedeachmonth
 My ideawasto developanInvoice template
withinSAPwiththe same style andlayout
whichsave on external printingexpenses
 Invoicesnow printfromSAPinthe desired
formatand layoutwhichsavedmoneyin
printingcostsand removedthe needfor
multiple printertraysasonlywhite A4paper
required
- Purchase Orders
 Hard copy Purchase Orderswere storedin
foldersandat the endof everyyearplacedin
archive boxesandsentto off-sitestorage
 My ideawasto have Purchase Orders
electronicallyattachedtothe SalesOrderin
SAP

3. 3
 Thissavedtime as the Purchase Orderwas
easilyaccessible tobothCustomerService and
AR forcustomerqueriesandAudit
requirements andsavedmoneywith offsite
storage costs
- CustomerCreditCard Payments
 Customerspayingtheiraccountbycreditcard
were benefitingfromour30 day termsbut the
paymentwassubjecttohigh bank merchant
feesthusreducingourprofitonthe sale
 My ideawasto charge Customersa 2%
surcharge whenpayingtheiraccountby credit
card
 The surcharge helpstooffsetthe merchantfee
chargedto the businessbythe Bank. Further
arrangementswere made withcustomers
unhappyaboutthe surcharge that if theypre-
paidtheirInvoicesorimmediatelyupon
deliverytheycouldavoidthe surcharge. This
arrangementassistscash-flowandthe
Customerishappyas theyare still able to
obtaincreditcard points
 Special Projects
- Freight
 Standardfreightchargedto customersnot
coveringthe transportation expensefor
Haematology products
 My ideawasto developa freightmatrix based
on material/weight/transportationzone (post
code) whichwouldautomaticallycharge the
customeradditional freight basedonthe
criteriaoutside the standardfreightcharge
 Matrix now includedinall Contractsfor
Haematologyproducts andCustomercharged
the appropriate freightrate reducing
Company’stransportationexpense. Processis
automatedinthe SalesOrderbyaddinga code
inCustomerMaster Data.
- Autonomy & Speed
 Global initiative tomake the DiabetesCare

4. 4
divisionitsownautonomousbusinessunit
 Keyuserfor AccountsReceivableWave 4
APACgo live 1June 2016 workingwith
Accenture onnew SAPplatform
 Go Live successful withall keymilestones
achievedontime
- Master Data Management
 Global initiative forCustomerandVendor
Master Data
 ChampionforCustomerMasterData –
ongoingprojectworkingwiththe businessto
standardise and cleanse customerdata
2. Payroll Officer/HROfficerFebruary 2003 to
September2008.
 Full functionPayroll forfortnightlyandmonthlypaid
staff usingMicrOpayMeridian including,butnot
limitedtoSuperannuation,Payroll Tax,Workers
CompensationandGroupTax reconciliationsand
payroll journals
 GeneralistHROfficerincludingbutnotlimitedto
Recruitmentof new employees,EmploymentContract
Preparation,Induction,Performance Management,
ExitInterviews,SalaryBudget. ReturntoWorkCo-
ordinator.
 Pace Farms – AuditPreparation Aug 2002 – Jan 2003
Contract role to assist the Companytoprepare for Audit
whichinvolvedreconciliationof the General Ledger,
Payroll Tax and BankReconciliations
 Office Co-Coordinator- MatthewsDooley& Gibson
Solicitors- 1990 – July2002
 CreditManagement
 Payroll
 Financial management accounting
 GST and BAS returns
 Purchasingoffice equipmentandsupplies
 Leasingandhire purchase of motor vehiclesand
office equipment
 Confidential Minutesof Meetingsand
correspondence
 ComputerSystemsAdministrationincluding

5. 5
documentprecedentmaintenance,computer
hardware and software,internetandemail,creating,
codingand updatingspecializedfirmandMidware
precedentsusingHotDocsandLaw Filer
 Reconciliationof monthlyCreditCardstatementsfor
AMEX and DinersClub forthe Partners
 Arrangingluncheonsandexternalfunctionsforstaff
and marketingexercises
 Recruitmentandsupervisionof reception,word
processingandmail roomstaff and assistinginthe
resolutionof staff issuesandinductionof new
employees.
Legal Secretary - David TroddenSolicitor – 1989- 1990
 Purchasingof all office equipmentandstationery
 Recoveryof debtsandissuingproceedingsinthe Local
and DistrictCourtsas instructedbythe onlyclientof
the firm, AconDebt Recovery
 PerformanyexcessworkthatDavidTroddencouldnot
handle athis Balmainoffice
 BookkeepingusingLocusaccountingsoftware
Legal Secretary - Peter CorneliusArthurPhillips& Just - 1985
- 1989
 PreparationLeases,ContractsforSale of Land,
Contracts forSale of Business, Mortgagesetc. I was
responsible forhandlingmyownConveyancing
mattersfromopeningof the file tosettlement.
 Recoveryof outstandingmoniesfromclients
 Relief Bookkeeperwhenrequiredtoprocessweekly
payroll andgeneral accountdutiesusingKalamazoo.
 Legal Secretary - Chapman & Chapman - 1982 - 1985
 ConveyancingandProbate mattersfromopeningof
the file tosettlement.
 Litigation,debtrecoveryandmotorvehiclethirdparty
claims.
 Responsible fordailybankingandreliefBookkeeper
whenrequiredtoprocesspayroll andaccountsusing
Kalamazoo

6. 6
Key Skills and Competencies
Experience workinginafastpaced,customerfocused
department.Abilitytodomanual calculationsaswell asbeing
competentwithvarious systems. Abilitytonegotiate payment
termswithCustomers. Able towork usingowninitiative and
to strict deadlines.Strongcommunicationskillstoassistwith
queryresolution.Aware of the legislationassociatedwiththe
processingof sensitive personal data
 SAP
 MicrOpay Meridian
 Word, Excel,PowerPoint,Google Mail
 Sharepoint
 SalesForce (CRM)
 NegotiationSkills –AIMshort course
 VPOSdirect& PaymentExpress creditcard Merchant
facilities
 QPulse – QualityManagementSystem
Education
Currently studying Diploma of Business
- Document Production & Design – passed
- Payroll - passed
Referees are available on request