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Quality Management System
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 1
 ISO 9001 General Concepts
 The Seven (7) Quality Management Principles
 Process Approach
◦ PDCA Cycle
◦ Risk-Based Thinking
 QMS Structure
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 2
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 3
 An organization focused on quality promotes
a culture that results in the behavior, attitude,
activities and processes that deliver value
through fulfilling the needs and expectations
of customer and other interested parties.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 4
 Determined by the ability to satisfy customers
and intended and unintended impact on
relevant interested parties.
 Include not only the intended function and
performance but also their perceived value
and benefit to the customer.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 5
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION
If :
QUALITY = Conforming Characteristics
= Fulfilled Requirements
Therefore:
QUALITY MANAGEMENT SYSTEM (QMS)
6
 Comprises activities by which the
organization identifies its objectives and
determines the processes and resources
required to achieved desired results.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 7
 Enables top management to optimize the use of
resources considering the long and short term
consequences of their decision.
 Provides the means to identify actions to address
identified and unintended consequences in providing
products and services
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 8
 An independent, non-governmental
international organization
 From the greek word “ISOS” meaning equal
 With membership of 161 national standards
bodies
 Formed on 23 of February 1947
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 9
 NOT an acronym
 NOT a product/ service quality label
 DOES NOT assess management systems to
confirm that they conform to international
standard
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 10
 ISO DOES NOT issue ISO certificates
 ISO DOES NOT approve ISO certificates
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 11
 It provides a model for setting up a Quality
Management System.
 A model not certainly perfect, but one that,
since 1987 has proven to be valuable and
applicable to all types of organization.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 12
 QMS aims to increase an organization’s
awareness of its duties and commitment in
fulfilling the needs and expectations of its
customers and interested parties and in
achieving satisfaction with its products and
services
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 13
 ISO 9001 has been aligned with ISO 14001 for the
benefit of the user community.
 ISO 9001 does not include requirements specific to
other management systems.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 14
 However, ISO 9001 enables an organization
to align or integrate its own QMS with
related management system requirements.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 15
 ABILITY to consistently provide products and
services that meet customer and applicable
statutory and regulatory requirements
 FACILITATES opportunities to enhance
customer satisfaction
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 16
 ADDRESSES risks and opportunities
associated with its context and objectives
 ABILITY to demonstrate conformity to
specified QMS requirements
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 17
 Improves their ability to fully understand and
meet customer requirements consistently
 Brings greater clarity to the goals and
objectives of the organization
 Standardizes the ways things are done, reducing
variability, and making it easier to solve problem
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 18
 Makes it easier to manage using facts and
data rather than opinions
 Enhances communication throughout the
organization
 Foster continual improvement as an
institutionalized core values
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 19
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 20
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION
 Aim to
facilitate a
successful
management
culture.
21
 The primary focus of quality management is
to meet customer requirements and strive to
exceed customer expectations.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 22
 Leaders at all levels establish unity of
purpose and direction of the organization
and create conditions in which people are
engaged in achieving the organization’s
quality objectives.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 23
 Competent, empowered and engaged people
at all levels throughout the organization are
essential to enhance the organization’s
capability to create and deliver value.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 24
 Consistent and predictable results are
achieved more effectively and efficiently
when activities are understood and managed
as interrelated processes that function as a
coherent system.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 25
 Successful organizations have an ongoing
focus on improvement
 Responding to changes in the external and
internal environment is necessary if you want
to continue to deliver value to your
customers.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 26
 Decisions based on the analysis and
evaluation of data and information are more
likely to produce desired results.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 27
 For sustained success, organizations
managed their relationships with relevant
interested parties, such as providers.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 28
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 29
 Involves systematic definition and
management of processes and their
interactions
 Enables control of the interrelationships and
interdependencies among processes in the
system
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 30
 Understanding and consistency in meeting
requirements
 Consideration of processes in terms of added
value
 Achievement of effective process
performance
 Improvement of process
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 31
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 32
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 33
 RBT is “something we all do automatically
and is already part of the process approach”.
 It has always part of the ISO 9001. This new
version of the standard makes risk more
explicit and builds it into the whole
management system.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 34
 RBT ensures that risk is considered in full
cycle of the process approach. It brings
preventive action as an inherent part of the
strategic and operational planning.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 35
 Essential for achieving an effective QMS
 Plan and implement actions to address risk
and opportunities
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 36
 Addressing risks and opportunities
establishes a basis for increasing the
effectiveness of the QMS, achieving improved
results and preventing negative effects.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 37
 Risk is the effect of
uncertainty and any
such uncertainty
can have positive or
negative effects.
 Prevent the
negative effects of
risk.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 38
 Opportunities can arise as a result of a situation
favorable to achieving the intended results:
◦ Attract new customer/ clients
◦ Develop new products and services
◦ Reduce waste
◦ Improve productivity
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 39
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 40
 ISO 9001 specifies requirements for a QMS where an
organization:
◦ Needs to demonstrate its ability to consistently provide product
that meets customer and applicable regulatory requirements
◦ Aims to enhance customer satisfaction through the
effective application of the system
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 41
YEAR EDITION
After WWII NATO- AQAPs and DEFSTAN
1979 BS 5750 QMS
1987 ISO 9001 1ST Edition
1S1994 ISO 9001 2nd Edition
2000 ISO 9001 3rd Edition
2008 ISO 9001 4th Edition
2015 ISO 9001 5th Edition
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 42
 Current trends:
◦ Keeping up with recent developments in
management system practices.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 43
 Quality- degree to which a set if inherent
characteristics of an object fulfills requirements
 Requirement- need or expectation that is
stated , generally implied or obligatory
 Nonconformity- non-fulfillment of a requirement
 Risk- effect of uncertainty
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 44
 Process- set of interrelated or interacting activities
that use inputs to deliver an intended result
 Product- output of an organization that can
be produced without any transaction taking
place between the organization and the
customer
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 45
 Service- output of an organization with at
least one activity necessarily performed
between the organization and the customer
 Customer- person or organization that could or
does receive a product or a service that is intended
for or required by this person or organization.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 46
 Customer Satisfaction- Customer’s
perception of the degree to which
expectation have been fulfilled
 Top Management- person or group of people
who directs and control of an organization at
the highest level.
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 47
 SHALL- requirements
 SHOULD- recommendation
 MAY- permission
 CAN- possibility or capability
 NOTE- for guidance and clarification
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 48
 Introduction
1. General
2. QM Principle
3. Process Approach
 PDCA Cycle And Risk-based thinking
4. Relationship with other Management Standard
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 49
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 50
1. Scope
2. Normative Reference
3. Terms and Definition
4. CONTEXT OF THE ORGANIZATION
5. LEADERSHIP
6. PLANNING
7. SUPPORT
8. OPERATION
9. PERFORMANCE EVALUATION
10. IMPROVEMENT
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 51
 Understanding the organization and its
 Understanding the needs and expectations of
interested parties
 Determining the scope of the QMS
 QMS and its processes
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 52
 Leadership and Commitment
 Policy
 Organizational Roles, Responsibilities and
Authorities
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 53
 Actions to Address Risk and Opportunities
 Quality Objectives and Planning to Achieve
Them
 Planning of Changes
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 54
 Resources
 Competence
 Awareness
 Communication
 Documented Information
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 55
1. Operational Planning and Control
2. Requirements for products and Services
3. Design and Development of products and Services
4. Control of Externally Provided Processes and Services
5. Production and Service Provision
6. Release of Products and Services
7. Control of Non-Conforming Outputs
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 56
 Monitoring Measurement Analysis and
Evaluation
 Internal Audit
 Management Review
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 57
 General
 Non-Conformity and Corrective Action
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 58
ISO 9001:2015
QUALITY MANAGEMENT SYSTEM
Reporters: Mr. Bernardo Siarot and Mr. Enrique Biton
Professor: Dr. Victor D. Villaganas
EDUC 605: SCHOOL
ADMINISTRATION AND
SUPERVISION 59

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Overview of the iso 9001:2015

  • 1. Quality Management System EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 1
  • 2.  ISO 9001 General Concepts  The Seven (7) Quality Management Principles  Process Approach ◦ PDCA Cycle ◦ Risk-Based Thinking  QMS Structure EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 2
  • 4.  An organization focused on quality promotes a culture that results in the behavior, attitude, activities and processes that deliver value through fulfilling the needs and expectations of customer and other interested parties. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 4
  • 5.  Determined by the ability to satisfy customers and intended and unintended impact on relevant interested parties.  Include not only the intended function and performance but also their perceived value and benefit to the customer. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 5
  • 6. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION If : QUALITY = Conforming Characteristics = Fulfilled Requirements Therefore: QUALITY MANAGEMENT SYSTEM (QMS) 6
  • 7.  Comprises activities by which the organization identifies its objectives and determines the processes and resources required to achieved desired results. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 7
  • 8.  Enables top management to optimize the use of resources considering the long and short term consequences of their decision.  Provides the means to identify actions to address identified and unintended consequences in providing products and services EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 8
  • 9.  An independent, non-governmental international organization  From the greek word “ISOS” meaning equal  With membership of 161 national standards bodies  Formed on 23 of February 1947 EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 9
  • 10.  NOT an acronym  NOT a product/ service quality label  DOES NOT assess management systems to confirm that they conform to international standard EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 10
  • 11.  ISO DOES NOT issue ISO certificates  ISO DOES NOT approve ISO certificates EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 11
  • 12.  It provides a model for setting up a Quality Management System.  A model not certainly perfect, but one that, since 1987 has proven to be valuable and applicable to all types of organization. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 12
  • 13.  QMS aims to increase an organization’s awareness of its duties and commitment in fulfilling the needs and expectations of its customers and interested parties and in achieving satisfaction with its products and services EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 13
  • 14.  ISO 9001 has been aligned with ISO 14001 for the benefit of the user community.  ISO 9001 does not include requirements specific to other management systems. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 14
  • 15.  However, ISO 9001 enables an organization to align or integrate its own QMS with related management system requirements. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 15
  • 16.  ABILITY to consistently provide products and services that meet customer and applicable statutory and regulatory requirements  FACILITATES opportunities to enhance customer satisfaction EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 16
  • 17.  ADDRESSES risks and opportunities associated with its context and objectives  ABILITY to demonstrate conformity to specified QMS requirements EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 17
  • 18.  Improves their ability to fully understand and meet customer requirements consistently  Brings greater clarity to the goals and objectives of the organization  Standardizes the ways things are done, reducing variability, and making it easier to solve problem EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 18
  • 19.  Makes it easier to manage using facts and data rather than opinions  Enhances communication throughout the organization  Foster continual improvement as an institutionalized core values EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 19
  • 20. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 20
  • 21. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION  Aim to facilitate a successful management culture. 21
  • 22.  The primary focus of quality management is to meet customer requirements and strive to exceed customer expectations. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 22
  • 23.  Leaders at all levels establish unity of purpose and direction of the organization and create conditions in which people are engaged in achieving the organization’s quality objectives. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 23
  • 24.  Competent, empowered and engaged people at all levels throughout the organization are essential to enhance the organization’s capability to create and deliver value. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 24
  • 25.  Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 25
  • 26.  Successful organizations have an ongoing focus on improvement  Responding to changes in the external and internal environment is necessary if you want to continue to deliver value to your customers. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 26
  • 27.  Decisions based on the analysis and evaluation of data and information are more likely to produce desired results. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 27
  • 28.  For sustained success, organizations managed their relationships with relevant interested parties, such as providers. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 28
  • 29. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 29
  • 30.  Involves systematic definition and management of processes and their interactions  Enables control of the interrelationships and interdependencies among processes in the system EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 30
  • 31.  Understanding and consistency in meeting requirements  Consideration of processes in terms of added value  Achievement of effective process performance  Improvement of process EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 31
  • 32. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 32
  • 33. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 33
  • 34.  RBT is “something we all do automatically and is already part of the process approach”.  It has always part of the ISO 9001. This new version of the standard makes risk more explicit and builds it into the whole management system. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 34
  • 35.  RBT ensures that risk is considered in full cycle of the process approach. It brings preventive action as an inherent part of the strategic and operational planning. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 35
  • 36.  Essential for achieving an effective QMS  Plan and implement actions to address risk and opportunities EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 36
  • 37.  Addressing risks and opportunities establishes a basis for increasing the effectiveness of the QMS, achieving improved results and preventing negative effects. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 37
  • 38.  Risk is the effect of uncertainty and any such uncertainty can have positive or negative effects.  Prevent the negative effects of risk. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 38
  • 39.  Opportunities can arise as a result of a situation favorable to achieving the intended results: ◦ Attract new customer/ clients ◦ Develop new products and services ◦ Reduce waste ◦ Improve productivity EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 39
  • 40. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 40
  • 41.  ISO 9001 specifies requirements for a QMS where an organization: ◦ Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements ◦ Aims to enhance customer satisfaction through the effective application of the system EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 41
  • 42. YEAR EDITION After WWII NATO- AQAPs and DEFSTAN 1979 BS 5750 QMS 1987 ISO 9001 1ST Edition 1S1994 ISO 9001 2nd Edition 2000 ISO 9001 3rd Edition 2008 ISO 9001 4th Edition 2015 ISO 9001 5th Edition EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 42
  • 43.  Current trends: ◦ Keeping up with recent developments in management system practices. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 43
  • 44.  Quality- degree to which a set if inherent characteristics of an object fulfills requirements  Requirement- need or expectation that is stated , generally implied or obligatory  Nonconformity- non-fulfillment of a requirement  Risk- effect of uncertainty EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 44
  • 45.  Process- set of interrelated or interacting activities that use inputs to deliver an intended result  Product- output of an organization that can be produced without any transaction taking place between the organization and the customer EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 45
  • 46.  Service- output of an organization with at least one activity necessarily performed between the organization and the customer  Customer- person or organization that could or does receive a product or a service that is intended for or required by this person or organization. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 46
  • 47.  Customer Satisfaction- Customer’s perception of the degree to which expectation have been fulfilled  Top Management- person or group of people who directs and control of an organization at the highest level. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 47
  • 48.  SHALL- requirements  SHOULD- recommendation  MAY- permission  CAN- possibility or capability  NOTE- for guidance and clarification EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 48
  • 49.  Introduction 1. General 2. QM Principle 3. Process Approach  PDCA Cycle And Risk-based thinking 4. Relationship with other Management Standard EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 49
  • 50. EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 50
  • 51. 1. Scope 2. Normative Reference 3. Terms and Definition 4. CONTEXT OF THE ORGANIZATION 5. LEADERSHIP 6. PLANNING 7. SUPPORT 8. OPERATION 9. PERFORMANCE EVALUATION 10. IMPROVEMENT EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 51
  • 52.  Understanding the organization and its  Understanding the needs and expectations of interested parties  Determining the scope of the QMS  QMS and its processes EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 52
  • 53.  Leadership and Commitment  Policy  Organizational Roles, Responsibilities and Authorities EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 53
  • 54.  Actions to Address Risk and Opportunities  Quality Objectives and Planning to Achieve Them  Planning of Changes EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 54
  • 55.  Resources  Competence  Awareness  Communication  Documented Information EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 55
  • 56. 1. Operational Planning and Control 2. Requirements for products and Services 3. Design and Development of products and Services 4. Control of Externally Provided Processes and Services 5. Production and Service Provision 6. Release of Products and Services 7. Control of Non-Conforming Outputs EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 56
  • 57.  Monitoring Measurement Analysis and Evaluation  Internal Audit  Management Review EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 57
  • 58.  General  Non-Conformity and Corrective Action EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 58
  • 59. ISO 9001:2015 QUALITY MANAGEMENT SYSTEM Reporters: Mr. Bernardo Siarot and Mr. Enrique Biton Professor: Dr. Victor D. Villaganas EDUC 605: SCHOOL ADMINISTRATION AND SUPERVISION 59