Introduction to Prompt Engineering (Focusing on ChatGPT)
London Rebuilding Society Presentation
1.
2. Who are we?
Established 2000
A mutual social enterprise
Not for private profit
Social impact and investment
3. 18 years of innovation
Loans to social enterprise
Community microfinance
Business support and training
Empty Homes Fund - renovated 19 units
Home Improvement Scheme - 50 homes refurbished, over
100 homeowners helped to date
The Change Account
https://www.thechangeaccount.com/
5. Market Failure
1.4 million low income older homeowners living in non decent
homes
£1.5 billion the cost of home hazards to the economy annually
£624m cost of poor housing to NHS
900,000 elderly homeowners trapped in properties not fit for living
in England, struggling to access finance for repairs and renewal
Over 90,000 in London alone
6. East London Home Improvement Pilot
£3m worth of home improvements
Enabled independent living
Improved quality of life, health, and wellbeing addresses fuel
poverty
Increased social and economic inclusion
Improved homeowners economic circumstances:
property value increases
Reduced blight
Quantifiable cost savings to public purse
Owners live independently in comfort and with dignity
7. Social Impact – quantifiable 10 yr outcomes
Single property indicative benefit from LRS intervention only
Homeowner – mental health £10,450
Local Authority – based on £20,000 £ 4,400
Health agencies – GP/hospital visits £ 9,675
Environment – carbon savings £ 1,381
Total £25,906
8. A New Home Improvement
Partnership:
London Rebuilding Society
Legal & General
Age Partnership
9. The Partnership Plan
• 900 households in five years
• Improved and modernised
• Made energy efficient
• Free from hazards
• Out of fuel poverty
• Living longer independently at home
• Improved health and well being
• Better integration at home of care services and support
10. The Product
New regulated life time mortgage for 55 years and over
Totally unique post works valuation
Client can borrow enough to repair and modernise the house
LRS supports homeowner(s) throughout
LRS responsible for and carries out all the works
LRS provide full project management
All works guaranteed for 6 years
11. How it works
Dedicated Client Relationship Manager
Introduction to Equity Release Advisor to review all the market
products
No upfront payments, and no charges until client takes up HIS
Repayment only when client goes into care or death
Access to grants and entitlement advice and applications
12. Case Study: Ms H’s Story
Ms H is 83 year old living
alone in her family home in
Leyton where she was born.
Due to disrepair of her
house she had become
isolated and lonely which
made her vulnerable to ill
health.
13. Ms H’s story ....
She wanted to repair
her home to live in
warmth and comfort.
She was referred to
LRS, we secured her
a HIS life time
mortgage and we
carried out extensive
works which
transformed her home.
The house was initially
valued at £400k, it is
now estimated to be
work £775k.
14. Ms H’s story.... She said
“I am over-whelmed by
the transformation of my
house and very
impressed with the
support and
professionalism of LRS
in delivering my
beautiful home. The
standard of
workmanship and the
support has been first
class. I feel like a new
person, I would like to
thank LRS and their
team for the new lease
of life my house has
given me.”
15. Ms H’s Equity Calculator
Ms H,s House Price: £775,000 Equity at start: £400,000 Equity Released:
£250,000 Equity after 20 years: £969,484 Plan Interest Rate: 5.00% Assuming
house price inflation of 4% per year
16. Monitoring Social Impact, review, improve
Detailed information gathered from referral agencies, and home
visits, including:
Package of home improvement finance and services meets needs
and desires
Ensure outcomes / impact can be monitored
Follow up meetings (informal):
Introduce NK and NM
Ask if we can whip through presentation and take questions at the end
Have provided presentation as aide memoire (and other stuff?)
Wont cover all slides in detail
Co-operative and Community Benefit Society – designed specifically to meet identified need – finance with package of support
FSA registered
Interim permission as credit intermediator and 2nd charge mortgage lender
Seeking full approval now
Interim permission in place until approval received.
Very large market place – need to be a catalyst to get other mainstream funders to address needs of this market.
In London and the South East over 100,000 elderly homeowners are trapped in properties that are no longer fit for living
Over 76, 000 empty homes and 86,000 in South East
Homeowners unable to access finance for vital home improvement services
Damage to individual’s wealth, health, wellbeing and the local community
Market failure creates opportunity to prove alternative partnering approach delivers financial and social returns
320,000 older homeowners requiring property services in London and South-East
Social care time bomb, blowing a hole in LA budgets
The invisible poor
Home Improvement Fund enables homeowners to release the equity in their property to finance a tailored package of property and support so that they can live independently with comfort and dignity.
Took minimal fee
Returns only when property sold
High social impact, inadequate financial return to sustain LRS
NEF / Moyra Reisborough
SROI
Figures adjusted for contribution from partners – LA, FCC, OT, care providers
Wellbeing – relevant to include effect on family members
LA – should add cost of enforcement, value of bringing property back into use, and savings to local services including social care and pest control
Health agencies – GP visits, hospital admissions
Annual cost of care: residential £25k; nursing £35k
Falls by the over 65’s cost £15 million per annum for initial treatment.
There are now 65,000 hip fractures each year in the UK, with total related health and care costs exceeding £2 billion (Healthcare Quality Improvement Partnership, Sept 2012)
They say fortune favours the brave! Board, others remained convinced of importance and viability of home improvement scheme. Needed new and more financially stable partner.
When L&G announced entry in equity release market and acquired newlife we immediately approached newlife. We knew them and they liked the scheme.
Also approached L&G corporate social responsibility who liked scheme as saw as a missing piece of their work in related areas – enabling older people to live longer independently.
Once Newlife rebranded, started to negotiate new scheme.
Brought in Age Partnership as default advisor – very keen and supportive and have already got ready a pipeline of turned down cases
Product is largely the same as PA scheme, but they have not priced for risk. Pricing is same as their standard flexibile lifetime mortgages – 5 – xxx, plus all the same flexible elements – additional cash back, can make payments to reduce as you go etc.
Unique nature of product has potential to fundamentally change approach to lifetime mortgages – with LTVs based on post works valuation.
Large institution and wheels of course grind slowly, and there is a real cost in adapting existing very streamlined way of working because process is different. We will test this out initially before launching fully onto market – LRS scheme with L&G Home Improvement Loan
Why L&G?
Household trusted brand – already providing lots of products
Social responsibility is strong theme
Housing at top of list, together with ageing and health and environment
Vast reach, will promote scheme, want to see innovation in sector
Also Age Partnership keen to promote etc.
Home Improvement Fund enables homeowners to release the equity in their property to finance a tailored package of property and support so that they can live independently with comfort and dignity.
Took minimal fee
Returns only when property sold
High social impact, inadequate financial return to sustain LRS
Betty is a 78-year-old widow who found herself living alone for the first time. Having been a carer all her life her home had fallen into disrepair.
London Rebuilding Society completely refurbished the property, removed all hazards and adapted it so that Betty could continue to live in her own home.
She had carers 3 times a day, after works done, a couple of times a week to check on her
She became more sociable, and invited people into her home
After 20 years house value @4% house price inflation would be 1,632,808 the loan would be £633,324 @ 5% compound PA so the equity would be £969,484
Importance of ongoing monitoring of impact, outcomes and review
Condition of home
Health and care issues
Financial, benefits issues
Energy matters, costs of bills
Review whether impacts / outcomes achieved, and if not how to improve
Collect information as appropriate (energy bills, health circumstances etc.
Customer satisfaction – issues of concern
Stakeholder views, suggestions
Revise to improve service