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Live Discussion:
BPO Automation: Where Do
Humans Fit In?
The Growing Demand for Automation
How is
automation
changing
the game for
BPOs?
#BPO
Bots and Conversational CommerceThe New Role of Humans on the Front Line
What’s the
new role
from front-
line agents?
#BPO
Join us for the live panel discussion!
February 23, 2017
2:00 PM ET

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