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Top 5 customer experience trends for 2016

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What trends will impact customer experience success for your business in the coming year? In this one hour webinar you’ll hear from Shai Berger, CEO of Fonolo, as he talks about the Top 5 Customer Experience Trends for 2016.

Published in: Software

Top 5 customer experience trends for 2016

  1. 1. Oct 29, 2015 at 2:00 PM ET Shai Berger Co-Founder and CEO Fonolo Top 5 Trends in Customer Experience for 2016 Speaking:
  2. 2. Customers demand omni-channel service.
  3. 3. Say companies need to put more work into providing a seamless experience. Source: Zendesk 87%
  4. 4. say “just ONE unpleasant contact center experience is likely to make me take my business elsewhere.” Source: YouGov 76% The voice channel is as important as ever.
  5. 5. say “just ONE unpleasant contact center experience is likely to make me take my business elsewhere.” Source: YouGov 76%
  6. 6. Optimized mobile experiences distinguish today’s leaders.
  7. 7. of inbound customer service calls across eight countries will be made from smartphones by 2016. 36%
  8. 8. Businesses lose customers every day by putting them on hold!
  9. 9. Good News! The problem is easily FIXED… Press 1 to get a call-back from the next agent.
  10. 10. 63% of customers prefer getting a call-back to waiting on hold.
  11. 11. A real-life phone interview Register for this free webinar to join the live Q&A. Oct 29, 2015 2:00 PM ET Register Now!

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