The Top 10 Worst Companies You Called in 2017

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According to the 800,000 tweets analyzed, the company that customers complained about the most was Delta Airlines! See the complete list of offending companies.

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The Top 10 Worst Companies You Called in 2017

  1. 1. Top 10Top 10 HOLD TIMEHOLD TIME OFFENDERSOFFENDERS IN 2017IN 2017 @ onholdwith 
  2. 2. say “just ONE  unpleasant contact  center experience is   likely to make me take  my business  elsewhere.” Source: YouGov
  3. 3. 1. Delta Airlines 2. Verizon 3. Southwest Airlines 4. Comcast 5. Apple 6. Bank of America 7. UPS 8. AT&T 9. United Airlines 10. Sprint
  4. 4. #10 @ sprintcare 
  5. 5. @ united  #9
  6. 6. @ attcares  #8
  7. 7. of inquiries that  begin through  other channels  eventually  escalate to voice. 
  8. 8. @ upshelp  #7
  9. 9. @ BofA_H elp #6
  10. 10. @ apple  #5
  11. 11. Can’t get a human on phone Many phone steps needed Long wait on hold Extras are pitched No apology for problem Boring hold music 0 2 4 6 8 10 Scale 0-10, with 10 being the most annoying. Source: Consumer Reports
  12. 12. @ com castcares#4
  13. 13. @ southw estair#3
  14. 14. @ vzw support#2
  15. 15. @ delta  #1
  16. 16. Get Your CopyGet Your Copy The ROI of Call-Backs for Your Call Center

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