1. FANESA KATLEGO TSHUKUDU
ID NUMBER:516729311
ADDRESS: P O BOX402817 GABORONE BOTSWANA
EMAIL: tshukudufanesa@gmail.com
DATE OF BIRTH: 23 JANUARY
GENDER: FEMALE
CONTACTS:75102840/76775782
CURRENT POST:Ministry of Transports and Communication under Department of Information Technology as a
Service desk Analyst (intern)
AREAS OF EXPERTISE
1. Technical skills –
- first line information technology related support to all government employees via phone calls
- working on HEAT SYSTEM - Internet application forms and Change Request
All information technology Equipment registration
Managing Alert monitor
Running Crystal reports
Customer service orientation
- Able to work on and produce office work using the Microsoft office suit.
- Software project management, creating and documenting software development life cycle phases
and managing project life cycle stages
2. Administrative skills
- Cisco telephone system Trainer-during the launch of the Cisco telephone system I was training the staff
on how to use the system and interact with the cisco system.
- Provision of first line support to all government users thought the Heat system via telephone.
- Working on I-Fox system- closing of trip sheet documents on the system and maintaining them
- Fuel consumption and vehicle utilization- keeping record of vehicles fuel consumption and
kilometer optimization
- Help desk operator -assisting customers from all the branches of Debswana on IT related problems over
the phone with the help of remote access.
- Data capturing -captured all the inventory data of the IP Phones deployment and keeping stock records
of the deployed materials.

2. PRIMARY PROFESSIONAL EXPERIENCE
1. May 2015 – Present:Ministry of Transports and Communication under Department of
Information Technology as a Service desk Analyst (intern)
2. May 2014-February 2015: Unitrans Botswana as Operations administrator
(Temporary)
3. September 2012 -November 2012: Debswana Diamond Company as an IT Officer
(ATTACHMENT)
EDUCATION
- 2009 – 2013 NIIT Botho University in collaboration with Teesside University, Bachelor of Science
(Hons) in Computing with a second class division two.
- 2009- 2012 Botho University in collaboration with NIIT, DNITT diploma in Software Engineering
- 2007 – 2008 Botswana General Certificate of Secondary Education, Gaborone Secondary School 40
points
ADDITIONAL SKILLS
- June 2009 - May 2010 NIIT Botho University Certificate of Attendance Communication and study
skills program
- June 2012 NIIT Botho University certificate in Personal Management
- May 2014 (FIVE DAYS) Certificate of Attendance in Conveying Dangerous Good by Road
PERSONAL INTERESTS
- Looking for platforms to work with the youth
- Working with organizations that give back to the community
- Interacting and socializing with other people of diverse backgrounds
REFERENCES
Mr Merapelo Modise Mr Thabo Nkwe Mr Pedzani Madubeko
Unitrans Botswana Debswana Diamond Company Departmentof Information Technology
Contract manager Networks Administrator Senior Programmer
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