1. FairPoint Communications
Corporate Overview
FairPoint Communications is a registered service mark of FairPoint Communications, Inc. and the service mark is
used herein for illustrative purposes. An affiliated entity of FairPoint Communications, Inc. will be the provider of
services and contracting party. Please contact your local business representative or reference your contract for
specific entity-related information.
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FairPoint Communications

2. About FairPoint
Through its fast, reliable network, FairPoint delivers a range of affordable data and
voice communications services to businesses, including public and private
institutions, as well as residential and wholesale customers.
Corporate Quick Facts
•100+ years of combined
telecommunications service
•$1B annual revenue
•1.3M+ access line equivalents
•15,000+ fiber route miles
•~3,400 employees
•~90% broadband availability
•Operations in 17 states
•Headquartered in Charlotte, N.C.
•Sixth largest U.S. phone company
•Nasdaq: FRP
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FairPoint Communications

3. About FairPoint
Northern New England
•Incumbent communications
MAINE
provider in ME, NH and VT
•1+ million access line equivalents
•Ubiquitous, next-generation
network
VERMONT
•Largest network in northern New
England, with 15,000+ fiber
route miles and more than 80%
of central offices ready to
support cutting-edge IP-based NEW
services HAMPSHIRE
•Local presence and workforce
•~90% broadband availability
•950+ towers served with fiber
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FairPoint Communications

4. Executive Leadership Team
Paul H. Sunu Kenneth W Amburn Gregory W Castle Rose Hauser
Chief Executive Officer EVP, Operations & Engineering EVP, Human Resources EVP, Chief Information Officer
Shirley J. Linn Peter G. Nixon Tony Tomae Ajay Sabherwal
EVP, General Counsel EVP, External Affairs and EVP, Chief Revenue Officer EVP, Chief Financial Officer
Operational Support
A proven team with a foundation of telecom leadership experience
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FairPoint Communications

5. Financial Highlights
At a high level, our Q3 2012 results were reported as follows:
Our top-line revenue trend is encouraging.
Adjusted EBITDA was solid and Capital Expenditures were well-managed.
Unlevered Free Cash Flow was strong, and we expect to exceed our full-year
guidance of $90 to $100 million.
We are focused on transforming the composition of our revenues, while managing
costs.
Operational improvements continue, with steady growth in our business and
broadband products and continuing improvement in voice access line loss.
Deregulation of our retail operations in northern New England enables pricing
flexibility and improved competitive response while promoting an internal culture
that reflects a modern, nimble and agile communications provider of the future.
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FairPoint Communications

6. The FairPoint Difference
Superior
You can count on us Network
to keep you
connected.
Local Support
Our next- Value for You
& Presence
generation network
powers today’s
technology and
tomorrow’s
possibilities. Best-in-Class
Customer
Experience
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FairPoint Communications

7. Network Advantage “Nobody can match the extensive
northern New England fiber footprint
Reach that FairPoint has,” said Brian
Washburn, analyst at Current
• Largest Ethernet-based network Analysis, adding that FairPoint’s
in the region ubiquitous regional network provides
• 15,000+ miles of fiber robust wholesale coverage.
• Covers all major population centers in ME, NH and VT
Technology
• Optimized for northern New England footprint and next-generation
services
• Hundreds of Ethernet-enabled Central Offices ready to deliver
cutting-edge IP-based services
• Highest level of resiliency with 99.999% core network availability
Investment
• $200 million invested in last-mile broadband
coverage to connect unserved and underserved
Broadband Availability
communities since April 2008
• Fully owned and managed network • ME: 85% of service area
• NH: 93% of service area
• VT: 90% of service area
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FairPoint Communications
• NNE: 90% of service area

8. The FairPoint Difference
FairPoint
Superior
employees are Network
neighbors to our
customers.
We are fellow
investors and Value for You
Local Support
volunteers in our & Presence
local communities.
We are firmly
dedicated to our Best-in-Class
Customer
customers and their Experience
satisfaction with
our service.
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FairPoint Communications

9. Local Support & Presence
2012 Community Involvement:
Community Focus Areas
• Fostering Economic ~350 community donations and events sponsorships
Development
• Expanding Technology 50+ chamber, telecomand business association
Initiatives memberships
• Supporting Health and
Wellness Programs $1M in marketing and community
• Investing in Youth Education events, sponsorships, donations and memberships
Initiatives
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FairPoint Communications

10. Local Support & Presence
$130M in 1,100+
local engineers and
purchases skilled
technicians
in 2012 based in your
area
24/7
Network Designated
Operations local sales
350+ Central
Center in our teams who live
Offices connect
service area our network and work in our
infrastructure communities
$200M in local 32 garages serve
broadband as home base to
a fleet of 1,200
network
vehicles
development purchased
locally
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FairPoint Communications

11. The FairPoint Difference
Even as the way we
connect continues to
evolve, FairPoint’s
commitment to
providing
trusted, best-in-class
service that our
customers can count
on is unwavering.
We build and inspire
your confidence in our
team by being
reliable, responsible, r
esponsive, honest and
caring.
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FairPoint Communications

12. Best-in-Class Customer Experience
An Expert Partner
•Built upon the histories of local companies with more than 100 years of combined
telecommunications experience
•20+ years of experience in northern New England communities
•Service technicians have an average of 16 years experience working in your community
•Complex problem resolution team is available for issue triage
•Provide right-sized solutions for your unique needs
Accessible
•Dedicated account management, business call center and first-line response teams
•Able to uphold the most critical service-level agreements
•24/7 Network Operating Center technical support
•Proactive network monitoring and management
Accountability
•Having a fully owned and managed network means we’re accountable for it end to end
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FairPoint Communications

13. The FairPoint Difference
We believe our
customers choose
us because we
deliver the best
overall value in the
region.
We believe value is
not necessarily the
lowest price or the
latest
technology, but
right-sized, scalable
services designed
and supported by
experienced local
teams just for you.
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FairPoint Communications

14. Value
“Consumers perceive value in terms of utility, price and
quality, said Mike Jude, program manager for
Stratecast|Frost&Sullivan. "If the service works as promised and
is easy to use, if it is delivered for a price that seems reasonable
and if it is reliable, then consumers see it as valuable."
We offer a broad portfolio of high-value, reliable traditional and cutting-edge
IP-based services and support at a price you can afford to enhance functionality
and improve efficiency no matter how your needs change:
Residential
Phone, High-speed Internet, Television
Small and Medium Business
Phone, High-speed Internet, Dedicated Internet Access (DIA), Television
Government and Education
Phone (Centrex, ISDN PRI), High-speed Internet, point-to-point and multipoint-to-multipoint Ethernet
solutions (E-Line, E-LAN, EDIA)
Large Business/Enterprise
Phone, High-speed Internet, Ethernet Dedicated Internet Access (DIA), Ethernet Private Line
(EPL), Ethernet Virtual Private Line (EVPL), Ethernet Private Local Area Network (EPLAN), Ethernet
Virtual Private Local Area Network (EVPLAN)
Wholesale
Carrier Ethernet Services (CES), Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL) and
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Wave Services
FairPoint Communications

15. For More Information
INSERT SALES REP CONTACT INFO HERE:
NAME
PHONE
EMAIL
WWW.FAIRPOINT.COM
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FairPoint Communications