Etisalat Corporate Profile


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Etisalat Corporate Profile

  1. 1. 1 Etisalat Corporate Presentation 8/26/2009
  2. 2. 2 Introduction • Etisalat is one of the leading telecommunications companies in the world and one of the largest operators in the Middle East and Africa, headquartered in the UAE. • Etisalat operates in 18 countries across Asia, the Middle East and Africa, servicing over 85m customers out of a total population that exceeds 1.9bn people. • In 2008, Etisalat reported annual Net Revenues of Dhs. 26.119 billion and Net Profits of Dhs. 8.665billion. • Etisalat is a major investor in Thuraya, one of the world’s leading satellite geo-mobile communication systems covering approximately two thirds of the planet’s surface. 8/26/2009
  3. 3. 3 Reach Our Mission To extend your reach We extend people’s reach. We give them the freedom and the opportunity to discover and learn, to communicate and interact. We help them to be everything they can. We do this by providing services and technologies that enable people and businesses around the world to reach each other, their aspirations, ambitions and the best the world has to offer. 8/26/2009
  4. 4. 4 Our Vision • Our Vision is of a world where people’s reach is not limited by matter or distance. • People will effortlessly move around the world, staying in touch with family, making new friends as they go, as well as developing new interests. • Businesses of all sizes, no longer limited by distance, will be able to reach new markets. Innovative technologies will open up fresh opportunities across the globe, allowing the supply of new goods and services to everyone who wants them 8/26/2009
  5. 5. 5 Our Core Values Optimism • If we are enthusiastic and see things in a positive light, then the future holds limitless possibilities for us. Caring • We know that in order to give customers the best levels of service, we first have to understand them and their needs. We need to put ourselves in their shoes and empathise with them. 8/26/2009
  6. 6. 6 Our Expressive Values Energy • Our business thrives on energy and enthusiasm. If we all get actively involved and we can create an exciting future together. Openness • Being approachable, welcoming and engaging, is the key to building relationships. It encourages communication. Enabling • As an organsiation, through the services we provide and the way we interact, we can help customers and colleagues reach their goals and enhance their lives. We open doors, create opportunities and make things possible. We equip and empower people with the tools, information and resources they need. 8/26/2009
  7. 7. 7 Our Functional Values Reliability • Trust is the foundation of any successful relationship in life and in business. Simplicity • We like to make sense of the world around us. We like to see things clearly and know what‟s happening. It gives us confidence and makes us stronger. 8/26/2009
  8. 8. 8 Our Awards • Customer Service Award 2008 & „09 – DataMatix • Lifetime Achievement Award 2008 – Al Iktissad Wal Amal – Comms MEA • Best Overall Operator 2008 – Arabian Business Achievement Awards – Telecom World Middle East Awards • Best International Carrier 2008 – World Communications Awards 8/26/2009
  9. 9. 9 Etisalat UAE • Consumer – Mobile – Value Added Services – Fixed-Line & Internet • Enterprise Solutions • Global Carrier & Wholesale • E-vision 8/26/2009
  10. 10. 10 Etisalat Services Tamdeed E-Real Estate Directory Services E-Facilities (EFM) 8/26/2009
  11. 11. 11 Etisalat International Swan Telecom Nigeria Iran 3rd Mobile License “Our recent investments in the region and internationally are a reflection of our ambition to be among the top telecommunication operators in the world.” Mohammad Hassan Omran 8/26/2009 Chairman
  12. 12. 12 Etisalat UAE - over 30 years of achievement Apart from enabling the nation with basic telecommunication services, Etisalat also offers a range of 2008 FTTH Roll-out innovative and modern services that have served to position the UAE as one of the most advanced Largest carrier in nations in terms of telecom services Middle East Mobile Subs: Mobile users enjoy the benefits of excellent voice and data 2007 7mn Mobile TV applications like WAP, GPRS, 3G, MMS, Push To Talk, BlackBerry Wholesale services 2005 services and others. Mobile Subs: 152% mobile penetration 4.5 million 100% penetration Mobile Subs: 51% internet Enterprise and individual customers on 2003 penetration 6.4 million the fixed-line network also benefit from 3G 60% internet MMS penetration services such as ATM (Asynchronous 2002 Transfer Mode), Frame Relay, VSAT and 2000 GPRS 2003 Mobile Subs: ISDN. Thuraya eWAP 3 million July 2002 1999 Mobile Subs: ADSL 2 million SMS 2000 Cable TV 1995 Mobile Subs: Internet 1 million 1994 1999 GSM Mobile Subs: 1982 832,267 Mobile 1976 PSTN 1976 2008 and beyond Over 33 8/26/2009 years of technological innovation and evolution in the UAE and the Gulf region
  13. 13. 13 Etisalat Expansion History Etisalat DB Telecom - India 1994 1996 1999 2004 2006 2008 1989 1995 1998 2000 2005 2007 Carrier & Wholesale Nigeria 8/26/2009
  14. 14. 14 Changing market conditions drive expansion 1997 1996 1999 1999 Aug 2004 Aug 2004 Nov 2004 Nov 2004 Apr 2005 2005 Jun 2005 Jun 2005 Jul 2006 Jul 2006 Sep 2006 Sep 2007 Dec 2007 Sep 2008 Misr (Egypt) Afghanistan Nigeria ُEtisalat DB 40 15.9% 45% 27 51 27.45 81 82 26 66 100 Ownership Percent 8/26/2009 2
  15. 15. 15 Our Market Today Customers - 85m+ Countries - 18 Total Population: 1.9bn Diverse Services Clearing House Carrier Wholesale Sim Card Production Training/Education Systems Integration Directory Enquiries Real Estate Services Project Management 8/26/2009
  16. 16. 16 Thank you 8/26/2009