The document discusses the transformation of the NHS in England to deliver better health outcomes, better care experiences, and financial control through service redesign, new technology strategies, and more integrated models of care. Key aspects of the transformation include evolving new models that bring together hospitals, community services, and primary care; focusing on prevention, care in the home, and new primary care hubs; using technology to improve quality, reduce variation, and integrate care; and ensuring people, patients, and carers have access to health records, clinical services, and support through an app ecosystem and WiFi.

1. www.england.nhs.uk
MATTHEW SWINDELLS
NATIONAL DIRECTOR – OPERATIONS AND
INFORMATION
Transformation,
Information and IT

2. www.england.nhs.uk
Better
Health
• Prevention
• Health
Management
• Individual
Empowerment
Better
Care
• Access
• Quality
• Experience
Financial
Control
• £22bn in
efficiency
The STP Challenge
People
Service
Design
Technology
2

3. www.england.nhs.uk 3
Evolving new models
Hospitals, community
and primary care
coming together as
ACOs or PACs
Hospital Groups
standardising on
best practice
Closer working
with Social
services
Focus on
prevention and
care in the home
New primary
care hubs
Advanced
telephone
based services
Primary and
community
MCPs
Hospitals vertically
integrating with
community
services

4. www.england.nhs.uk
Technology Strategy to Support This
Improve quality
Reduce variation
Increase productivity
Integrate care
Assure standards
Optimise care
delivery
Focus on health and
prevention
Support people,
patients and carers
4

5. www.england.nhs.uk
People, patients, carers
• Consent and control
• Health literacy
• Advise and support
• Monitor, predict alert
• Access to record / clinical services
• App ecosystem
• WiFi
5

6. www.england.nhs.uk
The NHS as a system
Capability
• Leadership
• Technology
• Redesign
• Skills
• Clinicians
• Informaticists
• Managers
Operations
• Single source of truth
• Frictionless
commissioning
• Clinical advance
• Continuous
improvement
• New models
• Management
• Care
• Platform for advance
• Machine learning
• AI
6

7. www.england.nhs.uk
Care Delivery Designed around the patient at the centre
Patient Record and plan available everywhere it is
needed
From STPs
• Integrating health systems
• Advancing community and mental health
• Building on world class GP solutions
From national strategies
• Primary care, emergency and elective access
• Mental health, Cancer, Learning disabilities,
Maternity, Diabetes
• Specialised commissioning
Hospitals
• Creating exemplars
• Rolling out to partners
7

8. www.england.nhs.uk 8