1. Amanda Toutt – Senior Learning and Development Manager – Wales, MacMillan Cancer Support
“The challenges and opportunities in providing excellent learning and development support for Macmillan’s professionals working in health and wider
community settings across Wales.”
Aims
 To ensure that no one faces cancer alone, by providing high quality, person centred, cost effective care and support for every individual diagnosed with cancer, their families and carers
 To implement a workforce that can deliver the 9 Macmillan outcomes
 To support cancer care professionals, volunteers and carers in supporting those living with cancer via the development of sustainable, flexible and effective learning resources to meet identified need
Other factors Key considerations for effective Cancer workforce development Opportunities/Challenges
Stakeholders Opportunities
 People affected by cancer
 Professionals
 Voluntary sector
 Social Care and Health sectors
 Workforce planners
 Decision makers
 Governments
 The Macmillan brand
and proven track record
 Occupying a unique
position between the
system and the
beneficiary
 Able to provide joined
up holistic support
 Can influence the design
and delivery of cancer
services
 Using resources more
effectively/ROI
 Emphasising patient
voice
 Increased and varying
demands on health and
social care
CPD Resources - Learn zone/External provision
 Face to Face
 Accredited/formal programmes
 E-learning
 Coaching & Mentoring
 Webinars/ recorded sessions
 Online forums
 Library resources/research
 Peer support groups
 Practice exchanges/ Action learning sets
 Self-learning tools and package
Key bespoke support packages Challenges
 New staff inductions
 Management and leadership skills
 Specialist/generalist training
 Training for carers and volunteers
 Increasing demand
 Increasing co-
morbidity/long term
conditions
 Changing needs of those
with cancer
 Skills mix/cancer care
teams
 Navigating an
increasingly complex
system
 Shared decision making
 Roles of the
specialists/generalists/c
arers and volunteers
 Care in the community
 Increased and varying
demands on health and
social care
Research/points of reference
 Cancer workforce development strategy
 Together for health – Cancer Delivery Plan
 Social Services Wellbeing [Wales] Act
 Carers Measure
 All Wales Cancer Information Pathway project
 Welsh Language Act
 CIPD surveys and reports
•Agreed workforce
development plan
•Effective communication
•Production of rolling CPD
programme using existing
resources and development of
new tools, initiatives and
technology
• Ongoing identification and
follow up of opportunities
•Ongoing monitoring and
reporting
•KPIs/Strategy
•Staff/Customer surveys
•Steering/focus group
consultations
•Senior management team
Feedback
•Feedback from collaboratives
•Production of end of year
reports/evaluations/reviews
•Workforce/ Health analytics
•Strategic aims and objectives
•Stakeholder analysis
•Legislative compliance
•Skills mix gap analysis
[skills/resources]
•Differentiation/diversity
•Training & support needs
analysis results
•Communication strategy
•Funding opportunities
•Collaboration
•Results from the Wales Cancer
Patient Experience 2014
surveys
•Feedback from staff,
volunteers and carers
•Legislative changes
•Emerging practice - new
models of care care and WFD
•Technological developments
•Distance travelled
•Inspections/government
reports
Research &
Consultation
Planning
Implementation &
Innovation
Evaluation

2. Amanda Toutt – Senior Learning and Development Manager – Wales, MacMillan Cancer Support