1. Eric Parry 801-664-3747 ebpsip2003@gmail.com
SUMMARY
IT Tech Support with 21 years of experience, including trouble ticket creation, submission, account
documentation, and creating instructional emails, suggested improvements, etc. Cloud storage expert,
inbound and outbound calls, maintaining account security, adhering to federal and state laws.
TECHNICAL SKILLS
Microsoft Office,Windows Phone O/S support, troubleshooting, customer training, Windows, MAC O/S
system support, Apple IOS, Android O/S, Blackberry O/S
PROFESSIONAL EXPERIENCE
Verizon Wireless
Tech Support/Wireless Enterprise Help Desk – November 2003 to Present
 Work with simple to very complex issues following procedures as well as thinking out of the box,
document resolution, prepare documents as needed to submit for knowledge base updates
 Enterprise mobility management, support. International traveler mobile communications
implementation, consultation, customer education.
 Remote device management. Enterprise messaging configuration and management
Troubleshooting, problem resolution, solution validation, coworker collaboration.
 Diagnostics, testing, issue resolution.
 Desktop, laptop, tablet, smartphone hardware and software configuration, installation, support,
removal.
 Trouble Ticket creation, submission, closure with customer contact. Account documentation,
case documentation.
 Proactively create instructional emails as needed for new issues, suggested improvements, upon
request, etc.
 Data and media synchronization, backup and recovery. Cloud storage expert. Email
configuration. Cloud advocate.
 VOIP and QOS support
 Network configuration, server config, wi-fi configuration, router configuration, firewall
configuration.
 Router, modem, hub, switch, hotspot implementation, troubleshooting.
 Internet of Things IoT line provisioning, testing, configuration.
 Data backup and retrieval, Cloud advocate, cloud enablement, customer education, support.
Contact, calendar, email, note, photo synchronization
 Goal setting, suggestion submittal and presentation.
 Develop emails share with coworkers on complex issue resolutions, trending issues, new issues
and resolutions.
 Continuing self- education on technological and non-technological topics.
 Able to provide guidance and accept guidance and feedback from peers.
 Inbound and outbound calls, emails to consumers, businesses, government agencies regarding
products, services,issue resolution, response to inquiries.
 Maintain account security adhering to Federal and State laws and company policy for customer
account privacy protection, ethics and confidentiality.
 Apple IOS, Android O/S, Blackberry O/S, Windows Phone O/S support, troubleshooting
customer training. Windows and MAC O/S system support.
 Microsoft Office use and support; Office 365 support
 Cellular device and accessory sales.

2. Eric Parry, Page 2
 Trouble Ticket creation, submission, closure with customer contact. Account documentation,
case documentation.
EDUCATION AND CERTIFICATIONS
University of Phoenix
Bachelor of Science - Business Administration
INDUSTRY CERTIFICATIONS
Comptia A+
Microsoft MCSE
MCP
MCP+I
HP Accredited Systems Engineer
HP Accredited PlatformIntegrator
TECHNOLOGIES
Active Directory Windows Server 2000, 2003
Blackberry Internet Server
SQL Server
Internet Information Server
Exchange Server
Windows 3.11, 95, 98, ME, XP, 2000, Vista, 7, 8, 8.1
Macintosh O/S 9.x, 10.x
Apple IOS 5.0-8.4
Android O/S 1.6-5.2 (Donut-Lollipop)
Windows Phone 0/S 5.0-8.1
Microsoft Office 97, 2000, 2003, 2007, 365
Remedy Ticketing system
Enterprise messaging system
Antivirus software
Antimalware software
Antiadware software
Cloud technologies