Eric Milne LICM CCE JP National Credit Manager

1. Eric R Milne Page 1 of 4
Eric Robert Allen Milne, LICM, CCE, JP
PERSONAL DETAILS
Nationality Australian
Address Unit 278, 4 The Crescent
WENTWORTH POINT, NSW 2127
Contact Mobile 0435 749 223
Home 02 8071 2615
Email: eramilne@optusnet.com.au
Linkedin Profile Eric R Milne LICM CCE
QUALIFICATIONS
 Life Member of the Australian Institute of Credit Management (LICM)
 Certified Credit Executive (CCE)
 Justice of the Peace NSW (JP)
 Chairman of the Australian Credit Forum (ACF)
 Approved NSW TAFE Teacher
 NSW TAFE ‘Train the Trainer’ Certificate
 Credit Management Diploma – UTS Sydney
EMPLOYMENT HISTORY
Sept’00 ~ Dec’15 (15 Years 3 months)
Position National Credit Manager – Australia & New Zealand
Company Fujitsu General (Aust) Pty Ltd
Reporting to Director Finance & Administration (MIkio Yokokawa)
Supervise Four (4) staff
RESPONSIBLE FOR
 Development, formulation, implementation and enforcement of the company’s Credit Policy for
Australia & New Zealand.
 Regularly review and update the Company’s credit policy.
 Manage the day to day operations of the Credit Department.
 Recruit new staff and provide ongoing training and mentoring.
 Member of the Senior Management Committee.
 Provide weekly and monthly reports to Senior Management (local and in Japan) on cash flow
projections, targets and actual collections, bad debts and end of month results.
 Approval of new accounts, credit limits and review of established accounts in accordance with
the company’s credit policy.
 Liaise with Credit Insurance Brokers and Underwriters in all matters relating to Credit Insurance
cover including preparation and submission of applications for credit limit endorsements and
bad debt claims.
 Liaise with Collection Agency and external Solicitor in relation to all collection and legal matters
relating to accounts.
 Attend Trade Industry Credit Bureau meetings.

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ACHIEVEMENTS
 Centralised the company’s credit function for (AUST & NZ) into Sydney Head Office.
 Revised existing Terms & Conditions of Sale (plus two subsequent redrafts) to comply with
changes in legislation including the introduction of the PPSA legislation.
 Reduce DSO’s from 130+ days in Sept’00 to 42 days in Sept’15.
 Reduce outstanding claims and disputes from in excess of 26% of the o/s ledger ($12M / $45M)
in Sept’00 to less than 0.4% of the o/s ledger ($340K / $86M) in Sept’15.
 Reduced new account approval time & credit limit reviews to 24~48 hours/same day.
 Reduced Bad Debts from an average of 1.5% of t/over in FY 00/01 to less than 0.01% in FY
15/16, Bad debts for FY 15/16 totaled $8.8K on t/over of $330M.
 Implemented PPSA registration processes and controls following the introduction of the PPSA
Legislation.
 Introduced CreditorWatch on line credit application and approval process.
 Reduced and maintained Department costs and overheads within annual budgets.
 Reduced external collection and legal costs mostly by communication and negotiation with
debtors without resorting to immediate legal action.
REASON FOR LEAVING:
FGA has experienced significant growth over the past 2-3 years. During that period, they have carried
out a full review and restructure of all areas of their operations. The final part of that process was to
review the Finance & Credit areas. The company decided to merge the two areas and appointed a GM
Finance & Credit with the Credit and Finance Departments and the Japanese Associate Director
reporting direct to that position. Previously the Finance & Credit Departments reported direct to the
Japanese Associate Director. As a result, the position of National Credit Manager and that of the
company’s Financial Controller were both made redundant in Dec’15.
Apr’94 ~ Sept’00 (6 years 6 months)
Position National Credit Manager – Australia & New Zealand
Company Mitsubishi Electric (Aust) Pty Ltd
Reporting to Finance Director (Mr Tom Seeto)
Supervise Eleven (11) staff
REASON FOR LEAVING
Approached and offered the position with FGA
April'92 ~Sept'94 (2 years 5 months)
Position National Credit Manager
Company Panasonic Australia Pty Ltd
Reporting to Finance Director
Supervise 5 Direct Reports, 22 Indirect Reports
REASON FOR LEAVING
Approached and offered the position with Mitsubishi Electric
July’86 ~ April’92 (5 years 9 months)
Position Credit Manager – Australia & New Zealand
Company Mobex Pty Ltd (Now Shriro Pty Ltd)
Reporting to Managing Director (Mr. Mike Westrup)
Dec'80 ~ Jul’86
Position Credit Manager - Australia & New Zealand
Company American Cyanamid/Formica

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Feb’71 ~ Jan’80
Position Assistant to the Manager (Credit)
Company Westpac Bank – Consumer Finance Department
REFERENCES / PEERS
The following references or peers may be contacted in need.
 Ms Liz Botha – National Manager Trade Credit
AON Risk Solutions
Tel: 0468 923 062
 Mr Nick Pilavidis – Chief Executive Officer
Australian Institute of Credit Management
Tel: 0408 445 014
 Mr Garry Thyer – Managing Director
Betta Stores Ltd
Tel: 0420 937 173
 Mr Barry Walsh – Finance Director
Harvey Norman Ltd / Derni Pty Ltd
Tel: 0419 986 684
 Mr. Nick Vasic - Financial Controller
Fujitsu General (Aust) Pty Ltd & Mitsubishi Electric (Aust) Pty Ltd
Tel: 02 8822 2505
Mobile 0419 685 173
HOBBIES / INTERESTS
 Health & Fitness – Regular gym session with my PT
 Ulysses Motor Cycle Club (Own an ‘08 Harley Davidson Electra Glide – Ultra Classic),
 Collecting Malt Whisky (Preference is for Dead/Closed Distilleries),
 Entertaining – Family & Friends,
 Cooking – (it’s a work in progress)
 Swans AFL Club
A professional Credit Manager with over 40 years’ experience in Credit Management, at least 30 years
in the air conditioning industry. Advanced knowledge and extensive experience with Microsoft Office
suite (Word, Excel, PowerPoint). Familiar with a number of ERP systems including (but not limited to):
Epicor - ERA V7, V9, V10
Oracle - J D Edwards
SAP
Sage
Pronto
A regular speaker, MC & Chairman at National and International Credit Management Conferences
including a number of major international conferences organised by Marcus Evans PLC.

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OVERVIEW — CAREER HIGHLIGHTS & PERSONAL ACHIEVEMENTS
1971 – 1980 Recruited by the Westpac Bank to assist in the establishment of their Bankcard
Department which was responsible for the launch of BANKCARD in Oct’74 and then
MasterCard in 1977. Proposed the establishment of the Bank’s Consumer Finance
Department which became responsible for the approval and control of all of the Bank’s
unsecured consumer lending. Achieving significant cost savings, reduction in bad
debts, identifying and prosecuting a number of Bank staff for credit fraud.
1972 Admitted as a Member (MICM) of the Australian Institute of Credit Management
1979 ~ 1981 Successfully completed Credit Management Diploma at UTS Sydney.
1980 – 1990 Elected to the NSW Divisional Council of the AICM, served two terms as Junior Vice
President and two terms as Vice President.
1982 – 1989 Editor of the AICM (NSW Division) bi-monthly magazine “Credit Craft” and then the
AICM’s national bi-monthly magazine “Credit Management in Australia”.
1986 ~1987 Invited to join the Federal Attorney General’s Privacy Act Review Committee tasked
with reviewing submissions received in response to the Federal Governments
proposed Privacy Act (1988) legislation.
1990 – 1995 Lecturer in Advanced Credit Theory & Practice with the NSW TAFE College.
1998 Undertook and passed the AICM’s CCE examination, awarded Certified Credit
Executive (CCE) status and have since recertified five times, currently recertified to
August’19.
1998 ~1999 Assisted the Federal Attorney Generals Department in reviewing submissions and
subsequent recommendations to the Federal Government for amendments to the
Privacy Act 1988 including the extension of the Act to cover the private sector.
2001 Invited to join the Australian Credit Forum (ACF). Served as Treasurer & Secretary for
seven years. Elected Chairman in 2010 a position still currently held.
2007 Awarded Life Membership of the AICM (LICM) in recognition of over 30 years’ service
to the Institute and the Credit Profession.
2010 Recovered $450K FGA doubtful debt from the Liquidator of Clive Peeters by
successfully challenging in court the Liquidator’s rejection of our ROT claim,
2013 Implemented on line credit account application process for FGA using CreditorWatch
2016 Despite significant growth and record sales incurred bad debts of $8,800 against sales
in excess of $350M for FY 15/16.