William E. Laughlin has over 20 years of experience in pharmacy operations and management. He currently serves as the Pharmacy Buyer/Pharmacy Technician Supervisor at Mercy Fitzgerald Hospital, where he is responsible for purchasing, inventory control, budgeting, and supervising technician staff. Previously, he held various pharmacy technician and management roles at hospitals in Pennsylvania, Tennessee, and Mississippi, demonstrating a track record of strong customer service, process improvement, and staff supervision. He also has experience directing an accredited pharmacy technician training program.

1. William E. Laughlin
216 Merrybrook Drive
Havertown, PA 19083
(270) 217-0103
sirbalyne@gmail.com
EXPERIENCE
January 2009 to Present
MERCY FITZGERALD HOSPITAL
Pharmacy Buyer/Pharmacy Technician Supervisor
Responsible for purchasing all pharmaceuticals for a 200 bed hospital, with an annual budget of $3.5
million. Duties include:
• purchasing and receiving from wholesaler, third party or direct from the manufacturer, depending
on drug availability
• inventory control
• budgetary and usage reporting and tracking
• set-up and maintenance of Mckesson MedCarousel
• responsible for all aspects of supervision of the technician staff, including:
◦ Hiring and disciplinary actions
◦ various other operational functions of the pharmacy, with a strong focus on customer service
• other responsibilities include:
◦ scheduling of pharmacy staff
◦ timecard review and approval, monitoring to meet productivity goals
◦ process planning and review of operational aspects of the pharmacy to meet patient needs and
safety guidelines
August 2007 to January 2009
LOURDES HOSPITAL
BMV Specialist/Pharmacy Tech
Responsible for various aspects of the Barcode Medication Verification Process, including:
• medication repackaging and barcoding process
• implementation and maintenance of drug code dictionaries for Nursing Scanning Verification
Also responsible for inventory functions, including:
• narcotic inventory disposition and control
• medication ordering and receiving from wholesaler
July 2005 to October 2006
BAPTIST MEMORIAL HOSPITAL – MEMPHIS
Lead Pharmacy Technician
Reporting to Assistant Director of Pharmacy Operations, responsible for various tasks, including:
• direct supervision (including scheduling, adherence to policy and procedure and evaluation) of
pharmacy technician staff (~45 members)
• JCAHO monitors and performance improvement initiatives
• liaison for operational components of hospital automation equipment, including McKesson
AcuDose, MedCarousel and Robot-Rx systems

2. • liaison between nursing and pharmacy staff for customer service issues
• supervision of two person pharmacy buyer team
September 2001 – July 2005
BAPTIST MEMORIAL RESTORATIVE CARE HOSPITAL
Certified Pharmacy Assistant
Responsible for various aspects of pharmacy operations, including:
• inventory control, including ordering and receiving
• intravenous and oral medication preparation
• narcotic control (disposition verification and charging)
• order entry
March 2001 – September 2001
BAPTIST MEMORIAL HOSPITAL – COLLIERVILLE
Pharmacy Technician
Responsible for medication preparation and record keeping, including:
• intravenous and oral medication preparation
• narcotic control
• processing of all interdepartmental charges related to pharmacy
August 1999 – March 2001
CONCORDE CAREER COLLEGE
Pharmacy Technician Program Director
Responsible for all aspects of the ASHP-accredited Pharmacy Technician Program, including:
• developing curriculum
• reporting to accrediting bodies (i.e., American Society of Health-System Pharmacists and the
Council on Occupational Education)
• all aspects of supervision of the pharmacy technician instructor staff
• monitoring the program to increase retention
• instructing classes as needed
• developed certification review courses for local pharmacy entities
August 2000 – March 2001
CONCORDE CAREER COLLEGE
Adjunct Faculty Member
Responsible for all aspects of instruction/record-keeping in the English Composition and Critical
Thinking classes of the Associates Degree Program, including:
• developing and delivering instructional material
• maintaining accurate attendance and grade records
November 1990 – August 1999
BAPTIST MEMORIAL HOSPITAL – MEDICAL CENTER
Pharmacy Technician
Responsible for all aspects of medication preparation and delivery, including:
• calculation and mixing of intravenous medications
• preparation of oral medications and enteral feedings

3. EDUCATION
Fall 1991 – Spring 1992
• Memphis State University
Fall 1992 – Spring 1993
• Shelby State Community College
Fall 1993 – Spring 1999
• University of Memphis
• Bachelor of Arts Degree