With constantly changing patient expectations, healthcare facilities need to be proactive in adopting next-gen technologies like AI healthcare assistants to ensure delivery of a fully engaged patient-focused experience.

2. INTRODUCTION
Today, innovation is viewed as the main impetus behind enhancements in
healthcare. When you take a gander at the pace of progress and ongoing
developments, many think that it’s hard not to concur with that perception.
Healthcare is evolving. It is getting more coordinated with innovation
consistently, making healthcare organizations reexamine their way of
business. Digital healthcare today will consistently rely on providing
patients with the most ideal care delivery.
Chatbots help in beating the difficulties of human blunders and
recklessness in healthcare. All the more significantly, they are bringing
quality and cost-effective healthcare nearer to individuals. When
confronted with medical conditions, individuals need somebody who can
tune in and help them to remember fixes and therapies for their issues.
The digital-first conversational assistant helps organizations win various
key benefits that boost efficiency, enable better patient communication,
and cut down overall workload. Chatbot innovation fills in as the virtual
caregiver to individuals who need data, updates, and records about their
wellbeing.

3. Cut Down Workload of Healthcare
Professionals & Ensure Better Care
Conversational AI in healthcare has done some amazing things when utilized
for patients situated in far off regions. Think of a situation in which a patient
needs immediate medical supervision, here’s the place where conversational
AI has made a difference. It has spearheaded the possibility of telemedicine
bots that healthcare providers could use to analyze, treat, and convey clinical
administrations distantly. The Coronavirus pandemic has sped up this cycle of
bots effectively conveying the systems and guidelines that should be trailed
by a patient’s family until help shows up.
Today NLP-empowered bots are assisting doctors in recovering crucial data
instantly without intruding with unpredictable CRM devices. They are
supporting specialists in directing medicines. With AI chatbots saving every
patient’s clinical record in an information base, specialists are enabled to
endorse the treatment quickly and predict issues before they show up.

4. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
Patient Data Recovery
The application of conversational AI in healthcare sector isn’t restricted to
simply patients. Chatbots help healthcare professionals recuperate the
individual information of released patients and concede new patients. By
simply accessing patients’ clinical records, caregivers are enabled to make a
suitable move and offer individualized treatment to make the patient visit
more useful. Hospitals can likewise survey their patient volume during the
day and assign attendants and doctors according to different departments
and shifts having inadequate resources through message pop-ups and
updates.
A chatbot designed to meet a healthcare organization’s needs could allow
patients to book their appointments instantly without reaching out to a
secretary or human specialist. Chatbots additionally help clinical facilities
manage limitless client inquiries, and the staff won’t be overwhelmed with
the quantity of inquiries, regardless of how high and complex it gets.

5. Access Medical Records &
Track Patient History
An NLP-powered healthcare chatbot enables seamless access to patient
case history. This simplifies the job of doctors and they don’t need to
search through complex CRM tools to monitor critical health data, make
predictive health analysis and deliver proactive treatment. Doctors can
easily track & access test reports of patients from EHRs to manage ongoing
medical care for chronic illnesses. Based on the reports they do treatment
and prescribe medications. This even helps with video e-consultation and
updating medical records real-time.

6. Hiring & Training Resources
Leading healthcare firms are routinely enrolling new representatives and
getting them ready. However, credentials need to be validated twice, and a
ton of administrative work must be dealt with to process these
applications. By utilizing chatbots in such offices, the work of HR faculty
gets simpler. For example, recruits could register into a voice bot or
chatbot for the required coordination during onboarding or receiving
information about the organization.
A healthcare facility can utilize chatbots to send documents to new hires
when required, and remind them to finish the digital documentation. It
also automates leave management, for example, processing requests of
maternity leave, excursion leave, and others.

7. Billing & Registration
Healthcare facilities can leverage conversational AI to integrate the
backend billing and inventory with it. This integration enables
healthcare providers to rapidly and seamlessly provide invoices
against bills and ensures seamless patient communication with your
billing department. In addition, patients get to access invoices by
simply requesting our bot and can even process the payment freeing
up agents to focus on more complex cases and more productive work.
Billing Queries
Automated invoicing
Online Bill Pay
Payment Tracking
User Payment confirmation Email / SMS

8. Driving Patient Engagement
Healthcare facilities utilize chatbots to grow brand awareness by engaging
users in their preferred digital channels. They leverage virtual assistants, for
example, to generate symptom questionnaires to prospective patients. It
plays the role of a personal health advisor who shares personalized
information to users based on their response while requesting them to visit
for treatment or a general checkup. Educating patients, generating new
leads, and booking appointments could thus take place within the same
conversation.
Patient Referral
Doctors can easily refer patients to specific departments or doctors
post-diagnosis, if required. The bot quickly checks through the doctor’s
availability. If any slot is available, the bot instantly confirms the referral.
Connect patients to the right specialist
Grow business opportunity
Deliver right care for critical cases
Improved patient satisfaction

9. Conclusion
As we have seen, AI in healthcare empowers hospitals and professionals to
treat patients in the best way possible. Aside from this, individuals can
likewise set online reminders for their medications, get diet charts, schedule
or cancel appointments, and get information about their treatment through
the chatbot application.
Enterprise Bot’s HealthAI is one such virtual assistant that will amplify the
productivity of your medical facility to the next level. Talk to us today!

10. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
Build smart hospitals with AI
healthcare assistants
For a free demo visit
www.enterprisebot.ai