Chatbots are no longer just a vehicle for information dissemination. They are an integral part of healthcare with broader applications. It is safe to say that as we seem to reach the end of the tunnel with the COVID-19 pandemic, chatbots are here to stay and they play an important role when envisioning the future of healthcare. In this presentation, we look at a few interesting use cases of chatbots in the healthcare segment and how they are changing the way healthcare officials are providing service. From Symptom assessing chatbots to chatbots that are used to disseminate health information, we have the whole gamut covered.
2. The demand for chatbots
has spiked since the dawn
of the COVID 19 pandemic.
3. In addition to massive spikes in
patient intake and overworked
healthcare practitioners, there was
another crisis on the horizon -
patient anxiety.
4. Patient anxiety meant organizations had
to provide instantaneous response to
patient queries, and intelligent chatbots
kept panicked patients at bay.
5. Organizations like WHO and CDC
started adopting conversational
AI-powered chatbots to provide
curated information to a wide
audience.
6. 2 years since the pandemic began,
it looks like chatbots are no longer
just vehicles for information
dissemination.
7. Today, we look at a few interesting
use-cases that chatbots have and
how they are transforming the
healthcare industry.
8. Use Case 1: Enhance Patient Engagement
Patient engagement means that
the healthcare system enables
patients to take basic healthcare
into their own hands.
9. Patient engagement thrives on two- way
communication - constant flow of
information from the practitioner’s side to
the patient’s side and vice-versa.
10. Earlier, patient engagement used
to involve folks calling hospitals,
but since the pandemic hit and
people started realizing its
importance, there was a spike in
call volumes.
11. Chatbots can help ease this pressure, by
taking care of basic queries, collecting
patient information, and providing health
related information where needed.
12. Example: Livi is a
conversational AI powered
chatbot used by UC health,
that is a key tool for patient
engagement.
13. Use case 2: Symptom assessment before in-
person appointment
Chatbots can be trained in such a
way that, once a patient enters all of
his/her symptoms, the bot is able to
analyze them and provie diagnosis.
14. Symptom assessment reduces the burden
on healthcare institutes since it helps
easily segregate patients who need critical
assistance vs. patients whose symptoms
are not urgent.
15. Symptom assessment also reduces patient
wait time, since the chatbot has already
collected all the necessary information
required by the doctor.
17. Use Case 3: Scheduling appointments with
ease
Using a chatbot to schedule
appointments takes out the monotony
of filling out dozens of forms and
eases the entire process of bookings.
18. Chatbots can provide information such as
doctor availability and booking slots.
Chatbots can also match the right
physicians with the patients.
19. Chatbots for appointment scheduling
also frees up the time of healthcare
professionals from attending trivial
tasks, so that they can focus on the
more critical parts of their jobs.
20. Use case 4: Maintaining patient records and
enabling online consultations
AI chatbots in healthcare can be
used to store, collect and maintain
patient data.
21. Data collected by chatbots can be used by
healthcare practitioners to keep track of
patient health, understand a patient’s
medical history, prescriptions, tests
ordered etc.
22. Chatbots can thus help increase the
efficiency of diagnosticians and
doctors, and increase their
efficiency.
23. Use case 5: Appointment reminders and
other critical notifications
Chatbots can be trained to send
appointment reminders and
notifications such as medicine
alerts.
24. Advanced chatbots can also be trained to
track various health parameters and alert
patients in case of emergencies.
25. For example, Florence is a
“virtual” nurse which reminds
patients to take their medicines
on time. The bot can also track
your body weight, mood, and
other indicators to ensure you
are healthy.
26. Use Case 6: Identifying healthcare services
A number of healthcare
services have incorporated
chatbots into their patient
journey touchpoints.
27. These chatbots help provide information
about nearest health checkup centres,
health screening packages and guidelines,
and interpretation of test results.
28. Minmed, a multi-faceted
healthcare group, uses a
chatbot on its website that
offers info on health screening
packages, COVID 19 detection
tests, clinic locations, operating
hours and other additional
resources.
29. Despite all the benefits they provide, many
healthcare institutions are hesitant on
incorporating chatbots on to their websites,
because chatbots are prone to errors and are
seen as difficult to implement.
30. Build your own no-code chatbot using
Kommunicate, a hybrid chatbot platform that is
built over a powerful conversational AI system.
To learn more, click here.
Credits: Covid 19,, anxiety information dissemination healthcare chatbot, patient engagement, call rates, symptom assesment,, appointments, online
consutations appointment reminder , healthcare
