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Healthcare IT deployment & ROI by Mr. Rana Mehta


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Healthcare IT deployment & ROI by Mr. Rana Mehta, Partner & Leader Healthcare, PricewaterhouseCoopers, India

Published in: Healthcare
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Healthcare IT deployment & ROI by Mr. Rana Mehta

  1. 1. Healthcare IT & Return On Investment
  2. 2. 2 ? Present Future Past Healthcare An Industry in Perpetual Crisis ? 03
  3. 3. PwC October 2016 Complexity is now “Institutionalized” ICD 10 : 70,ooo ways to get sick, hurt or mortally injured 10 Diagnosis Data Processes
  4. 4. PwC October 2016 The state of healthcare industry is akin to diabetes : Providers Payers ` Government Pharma Companies Medtech Players Patients
  5. 5. PwC October 2016 Patients confidence is at an all time low : 12 Source: PwC’s Customer Experience in Healthcare survey; Cisco Connected Customer Experience Report 55% of patients trust the Internet more than the doctor 75% want to move from informed consent to shared decision making
  6. 6. PwC October 2016 And therapies are having deleterious effects 6 Survival rates are not improving Aggressive treatments have unforeseen and often devastating consequences Cancer has a language problem
  7. 7. PwC October 2016 The clock is already ticking, Is time ripe for healthcare? The world’s largest taxi company, owns no vehicles The world’s largest accommodation provider, owns no real estate The most valuable retailer, owns no inventory The world’s most popular media owner, creates no content
  8. 8. Technology is helping disrupt conventional healthcare business models… Improved health outcomes Reduction in cost and re-admission rates Improved clinical workflows EHR HIS mHealth/ Tele- medicine Cloud computing Concierge medical services
  9. 9. PwC October 2016 Business models are already exhibiting the various elements of successful disruptors 17 Our daily lives have been overhauled owing to multiple disruptive innovations Stay Exercise Travel Connect Buy Home healthcare A disruptive healthcare business model must include all the above elements Continuous vitals monitoring Doctor at Home Patients feedback mechanism Value-based outcomes
  10. 10. PwC October 2016 Are we ready for a hospital which has no patients ? 18
  11. 11. PwC October 2016 Disrupting what’s “static” will be the cornerstone of the new entrants’ business models 20 $391B Global nutrition market $236.5B Sporting goods and apparel $595B Weight loss industry $8.02B Mobile health apps $114B Alternative medicine $48B Medical tourism $3.1B Wearable devices $19.4B RPM/ Telemedicine $78.4B Global fitness industry Global ancillary & wellness market : USD 1.49 Trillion Government & private providers : USD 8.1 Trillion Disruption is not going to come from traditional healthcare sources, will come from the new entrants willing to play around the conventional modalities
  12. 12. PwC October 2016 How would Jeff Bezos run a hospital? 21 Build scale first , worry about profits later Expand the customer base Know your customers, build that data base News like Healthcare is the most perishable commodity Technology provider to the healthcare industry
  13. 13. PwC October 2016 23 “INNOVATION, INNOVATION, INNOVATION” Everybody’s doing it ! What really works and is it scalable?
  14. 14. PwC October 2016 Hard versus Soft ROI
  15. 15. PreventiveCare PrimaryCare ImmediateCare LongTermCare HomeNursing ResidentialCare EndofLifeCare Private Healthcare Providers Extension of Care OutPatient Consult Emergency Treatment Ancillaries Diagnostics Inpatient Care Extension of Care ROI Across the Healthcare Continuum
  16. 16. PwC October 2016 13
  17. 17. PwC October 2016 25 Section 4 – Healthcare in a perpetual crisis Making Change Happen for a true ROI STEPS
  18. 18. PwC October 2016 Changing physician lives! 9 Medical interns have met with depression criterion at some point in their lives 46% 45% Physicians are facing symptoms of burnout
  19. 19. PwC October 2016 What lessons can we learn? 24 1 Push the Hard ROI document the soft ROI 2Build Clinical Champions 4Report the outcomes to the leadership 5 Showcase the results “Operational Buy In” 3Establish a baseline
  20. 20. Agenda Page Healthcare is in a perpetual crisis What’s transforming healthcare? Who is a healthcare client today?