Integration of EnableX secure and scalable Video & Audio Communication capabilities including Chat within the “TheFamilyDoc” App

1. Since recent times, healthcare providers have been focusing
on revolutionising the kind of experience patients get. Care
that used to take place only in brick-and-mortar settings can
now occur digitally. This is also why hospitals and healthcare
providers are looking for different virtual care models, many
of which are underpinned by telehealth technology.
Telehealth has been crucial to the country’s Coronavirus
response and the pandemic has further pushed to make it a
permanent part of the healthcare system. The Indian
Government Authorities have also recognised that telehealth
has the ability to expand access to care, improve the
efficiency of care, and has been an essential tool for enabling
patients to continue to receive care at a time when in-person
appointments are not advisable for public health reasons.
Due to the Covid-19 pandemic, patients are facing a hard time
in reaching out to the family physicians or specialists for
medical help since the lockdown prevents them from making
in-person visits to the hospital or clinic. Considering the
current situation, Modern Family Doctor (MFD) has decided to
introduce tele-consultation through their existing app,
“TheFamilyDoc”.
Besides ensuring tele-consultation is seamlessly integrated
within the app for a one-stop experience, MFD also needs to
ensure it complies with HIPAA standard when transmitting
PHI.
Background Challenge
Reaches Patients
Efficiently with
EnableX
Modern
Family Doctor
Communications API
IntegrationofEnableXsecureandscalableVideo&AudioCommunicationcapabilitiesincludingChatwithinthe“TheFamilyDoc”
App
Solution

2. With “TheFamilyDoc” app now being a one-stop solution,
patients can use the app to check doctor’s profile, book
appointments, receive virtual face-to-face consultation
and get doctor’s prescription, thereby, drastically
improving their experience.
One-stop convenience
After the Video/Audio API integration, the doctors
can be consulted by patients from all walks – both
within and outside the country, without distance
barrier.
Expanded reach to patients
Virtual clinic platform
Since MFD is offering Virtual Clinic Platform, number
of specialists from other leading medical institutions
also practice in the same space which helps the
patients to consult more doctors and increased
footfalls for MFD.
Patients now are no longer restricted by mobility or
geography. With video consultancy, patient can access
to 100+ medical specialists and doctors within the
comfort and privacy of their home.
Increase access to care
Using EnableX Video Communications in the MFD app,
doctors and patients are now able to interact better.
Since they get the freedom to choose between Video
and Audio consultation, this has increased patients’
trust and satisfaction with the app. With the Chat
option also being available during consultation, they get
an additional benefit to share treatment-related details
with the concerned doctor.
Freedom to Communicate
Visiting the hospital/clinic means being in close
proximity with people who may be sick. Conducting
virtual consultations with doctors eliminates the risk of
picking up an infection at the doctor’s clinic.
Reduce the risk of infection
To offer their users the freedom to choose which
communication channels they prefer, Modern Family Doctor
aims to host Omnichannel communications with EnableX’s
proficiency. They want to set up multi-party calls for different
situations, such as involving an additional healthcare
specialist or patient’s relative in a different geography, that
improves patient care.
The EnableX solutions also ensure that the personal
health information (PHI) and proprietary data is
throughout protected in accordance with the HIPAA
regulations.
HIPPA - Compliant Solution
Even though MFD already had a fully functional app for a year,
which was used by their patients, it lacked an important element
of doctor-patient online consultation. To bridge this growing
gap, MFD team has leveraged on EnableX’s carrier-grade
platform and APIs to integrate Video & Audio Communication
capabilities including Chat in “TheFamilyDoc” App. This brought
significant changes for patients, doctors and everyone
associated with the app.
Patientsarealsoabletosavecostoftravelingand
reduceunnecessarywaitingtimeinthehospitalorclinic.
Save time and cost
There has been a 30% decrease in no-show and
last-minute cancellations. Factors that cause a no
show such as traffic jams and unable to take time off
from work are minimised with video consultation.
Fewer no shows
The overall patient engagement has significantly
improved as they are now receiving instant virtual
consultation related to health concerns, grievance
redressal, information regarding treatment
prescription, etc. Even the doctors working on the
new platform agree that they are able to
communicate with their patients in a much more
convenient manner.
Improved engagement
EnableX’s secure
communication platform has
made it simpler for the patients
to connect better using our app.
The scalable and easy-to-use
EnableX API and toolkits
together with comprehensive
documentations made it
convenient for us to embed the
video/voice channel within our
app in a week’s time.
Mr. Suresh Babu
CEO, Modern Family
Doctor
Results
Difference for MFD
Difference for Patients
What’s coming next
The EnableX Experience