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Competitive Profile Matrix - Dr. Emmanuel Dotong.pdf
- 1. MODULE 5: MESOENVIRONMENT: COMPETITIVE PROFILE MATRIX STRATEGIC MANAGEMENT DR. EMMANUEL DOTONG Associate Professor of Business ejdotong@alum.up.edu.ph STRATEGIC TOOLS AND MODELS
- 2. Module Coverage 01 02 Business Mesoenvironment Competitive Profile Matrix MODULE 4: COMPETITIVE PROFILE MATRIX 03 CPM Application
- 4. BUSINESS MESOENVIRONMENT The Mesoenvironment, also known as the industry environment, refers to the intermediary layer of factors that impact an organization, lying between the macroenvironment and the microenvironment. While the macroenvironment involves broader societal forces, and the micro-environment focuses on factors immediately surrounding the firm, the mesoenvironment consists of elements such as industry trends, market structure, and competitive dynamics. Microenvironment Mesoenvironment (Industry Environment) Macroenvironment
- 5. 02 COMPETITIVE PROFILE MATRIX Definition, Procedures, and Critical Success Factors
- 6. COMPETITIVE PROFILE MATRIX A strategic tool that provides a comparative view of a firm against its primary competitors, focusing on key performance indicators or critical success factors. It aims to systematically identify where a company stands concerning its competitors and the factors critical to succeed in the industry. DEFINITION
- 7. Competitive Profile Matrix Evaluate the overall scores to identify strengths and weaknesses and develop actionable strategies based on the analysis. Competitive Position Evaluation Conduct market and internal research to identify industry-specific critical success factors and consult stakeholders for their perspectives. Identify Industry Critical Success Factors (CSF) Allocate weights to the identified critical success factors based on their strategic importance. Assign Weights for each CSF Perform an in-depth analysis of key competitors to rate them on the selected critical success factors. Compare and Assess Direct Competitors Create the CPM matrix to visualize weighted scores for each competitor and the focal company on the identified factors. Develop a CPM Matrix STRATEGIC PROCESS
- 8. 02 01 03 04 List ten (10)identified critical success factors. Identify top two (2) direct competitors of the company. Assign a weight to each factor, ensuring that the sum of all weights equals 1.0. Assign a rating of 1 to 4 to each factor to indicate whether the factor is a: Multiply each factor's weight by its rating to calculate a weighted score. Sum the weighted scores to determine the total score for the organization. Analyze the total weighted scores according to the rating scale equivalent: COMPETITIVE PROFILE MATRIX TECHNICAL PROCEDDURES Rating Scale Definition 4 – Major Strength Excel in this area, strong competitive advantage 3 – Minor Strength Perform well but could improve, some competitive advantage 2 – Minor Weakness Lacking in this area but not critically, needs improvement 1 – Major Weakness Poor performance, a critical area for improvement, significant competitive disadvantage Interval Descriptive Equivalent 3.26 - 4.00 Major Strength 2.51 - 3.25 Minor Strength 1.76 - 2.50 Minor Weakness 1.00 - 1.75 Major Weakness 05
- 9. § Cost Efficiency § Product Quality § Supply Chain Management § Technological Innovation § Skilled Labor § Regulatory Compliance § Energy Efficiency § Market Demand § Scalability § Sustainability § Raw Material Availability § Product Design § Distribution Channels § Equipment Maintenance § Health and Safety § Customer Relationship Management § Quality Control Measures § Adaptability § Competitive Pricing § Intellectual Property § Inventory Management § Production Capacity § Waste Reduction § Process Automation § Research and Development § Brand Recognition § Vendor Relationship Management § Global Reach § Facility Location § Lead Time Reduction § Talent Retention § Business Continuity Planning § Lifecycle Assessment § Capital Allocation § Intellectual Property Protection § Environmental Compliance § Tax Optimization Strategies § Cybersecurity Measures § Performance Metrics Tracking § Cultural Alignment and Workforce Engagement MANUFACTURING INDUSTRY CRITICAL SUCCESS FACTORS
- 10. § Guest Satisfaction and Experience § Service Quality and Standards § Competitive Pricing § Location and Accessibility § Safety and Security Measures § Staff Training and Retention § Brand Reputation and Recognition § Online Presence and Booking Capabilities § Facility Cleanliness and Maintenance § Regulatory Compliance § Revenue Management Strategies § Seasonal Adaptability § Operational Efficiency § Marketing and Promotional Activities § Customer Loyalty Programs § Supply Chain Management § Food and Beverage Quality § Environmental Sustainability § Technology Integration § Partnerships and Alliances § Customer Feedback Management § Cultural and Language Competence § Event and Conference Facilities § Adaptability to Market Trends § Crisis Management and Contingency Planning § Real-Time Inventory Management § Employee Satisfaction and Welfare § Amenities and Services Offered § Health and Wellness Options § Community Engagement § Industry Certifications and Accolades § In-room Amenities and Comfort § Social Media Engagement § Transparency and Billing Accuracy § Themed or Unique Experiences § Menu and Cuisine Diversity § Package and Discount Offerings § Privacy and Discretion § Activity and Entertainment Options § Data Analytics for Decision-Making HOSPITALITY INDUSTRY CRITICAL SUCCESS FACTORS
- 11. § Operational Efficiency § Inventory Management and Optimization § Timely and Accurate Deliveries § Cost Management and Control § Technological Innovation and Integration § Regulatory Compliance and Standards § Vendor and Supplier Relationship Management § Customer Service § Safety and Risk Management § Data Analytics and Forecasting § Supply Chain Visibility and Transparency § Geographic Coverage and Network § Warehousing and Storage Capabilities § Quality Control and Assurance § Skilled Workforce Recruitment and Retention § Crisis and Contingency Planning § Order Fulfillment Accuracy § Environmental Sustainability § Global Trade Compliance § Transportation Management § Real-time Tracking and Monitoring § Contract and Partnership Management § Competitive Pricing Strategies § Agility and Flexibility § Cross-Border Capabilities § Market Research and Trends Analysis § Capacity Planning and Utilization § Financial Stability and Profitability § Product Sourcing and Procurement § Stakeholder Engagement and Communication § Security Measures and Protocols § Scalability and Growth Potential § Lean Operations and Waste Reduction § Training and Skill Development Programs § Multichannel Fulfillment Options § Brand Reputation and Trustworthiness § Customization and Personalization Capabilities § Value-Added Services § Industry Accreditations and Certifications § Ethical and Social Responsibility Standards SUPPLY CHAIN & LOGISTICS INDUSTRY CRITICAL SUCCESS FACTORS
- 12. § Curriculum Quality and Relevance § Teaching Excellence and Faculty Expertise § Accreditation and Regulatory Compliance § Student Engagement and Satisfaction § Technological Infrastructure § Career Services and Alumni Network § Research and Academic Reputation § Student Retention and Graduation Rates § Safety and Campus Security § Financial Stability and Funding § Diversity and Inclusion § Program Variety and Specialization § Strategic Partnerships and Collaborations § Online Learning Capabilities § Enrollment Management § Class Size and Student-to- Teacher Ratio § Student Support Services § Campus Facilities and Amenities § Community and Extracurricular Activities § Assessment and Evaluation Systems § Transparency and Accountability § Global and Cultural Exposure § Admissions Criteria and Selectivity § Location and Accessibility § Cost and Affordability § Outreach and Recruitment Strategies § Innovation and Creativity in Teaching § Industry Connections and Internships § Professional Development for Staff § Lifelong Learning Opportunities § Marketing and Branding § Social Responsibility and Ethical Conduct § Alumni Involvement and Contributions § Crisis Management and Contingency Planning § Distance and Remote Learning Options § Academic Support and Tutoring Services § Workforce Readiness § Faculty Retention and Job Satisfaction § Data-Driven Decision- Making § Parental Involvement and Communication EDUCATION INDUSTRY CRITICAL SUCCESS FACTORS
- 13. § Customer Service Excellence § Product Quality and Assortment § Competitive Pricing § Location Accessibility § Supply Chain Efficiency § Brand Recognition § Marketing and Promotions § E-commerce Capabilities § Inventory Management § Staff Training and Retention § Customer Loyalty Programs § Store Design and Layout § Technological Innovation § Speed of Checkout § Payment Options and Flexibility § Seasonal Adaptability § Data Analytics and Insights § Regulatory Compliance § Customer Experience Management § Social Media Engagement § Market Research § Loss Prevention § Vendor Relationship Management § Environmental Sustainability § Multichannel Retailing § Local Community Engagement § Cultural Relevance § Merchandising Strategies § Employee Satisfaction § Real-time Inventory Tracking § Online Reviews Management § Safety and Security Measures § Return and Refund Policies § Point of Sale Systems § Website User Experience § Business Continuity Planning § Private Labeling Strategies § Corporate Social Responsibility § Adaptability to Market Trends § Intellectual Property Rights RETAIL INDUSTRY CRITICAL SUCCESS FACTORS
- 14. § Technological Innovation and Efficiency § Regulatory Compliance and Government Support § Market Demand and Consumer Adoption § Cost Competitiveness and Affordability § Investment and Financing Options § Grid Integration and Energy Storage § Environmental Impact and Sustainability § Skilled Workforce and Expertise § Reliability and Performance § Supply Chain Management § Infrastructure and Distribution § Research and Development Capabilities § Strategic Partnerships and Collaborations § Market Penetration and Growth Strategy § Intellectual Property and Licensing § Geographic Presence and Scalability § Safety Standards and Protocols § Quality Assurance and Certification § Data Analytics and Forecasting § Public Awareness and Education § Project Feasibility and Risk Assessment § Global Expansion Capabilities § Lifecycle Management § Tax Incentives and Subsidies § Crisis and Contingency Management § Community Engagement and Social Responsibility § Real-time Monitoring and Management Systems § Adaptability to Policy Changes § Brand Reputation and Trustworthiness § Resource Availability and Accessibility § Stakeholder Communication and Reporting § Maintenance and Operational Support § Customer Support and Services § Interconnected Systems and Smart Grids § Renewable Energy Credits and Certifications § Market Differentiation and Positioning § Multi-technology Capabilities § Competitive Procurement and Sourcing § Government and Industry Standards Alignment RENEWABLE ENERGY INDUSTRY CRITICAL SUCCESS FACTORS
- 15. § Timely Completion of Projects § Technological Innovation and Efficiency § Project Management and Execution § Budgeting and Cost Control § Regulatory Compliance and Approvals § Quality Assurance and Standards § Skilled Labor and Workforce Training § Safety Protocols and Risk Management § Technological Innovation and Adoption § Sustainable Construction Practices § Financial Stability and Funding § Contract Management and Legal Compliance § Material Sourcing and Procurement § Market Research and Feasibility Studies § Public and Private Partnerships § Project Monitoring and Auditing § Geographic Presence and Local Expertise § Adaptability and Flexibility in Operations § Reputation and Client Testimonials § Vendor and Supplier Management § Energy Efficiency and Environmental Footprint § Crisis and Contingency Planning § Competitive Bidding and Pricing Strategies § Design Excellence and Aesthetics § Equipment Management and Maintenance § Economic Conditions and Market Demand § Subcontractor Management and Relations § Infrastructure and Logistical Support § Value Engineering and Cost Optimization § Intellectual Property and Licensing § Industry Accreditations and Certifications § Customer Satisfaction and Loyalty § Litigation and Dispute Resolution § Accessibility and Transportation § Collaboration and Teamwork § Local and Global Expansion Capabilities § Cultural and Social Sensitivity § Insurance and Liability Coverage CONSTRUCTION AND INFRASTRUCTURE INDUSTRY CRITICAL SUCCESS FACTORS
- 16. § Content Quality and Originality § Audience Engagement and Retention § Intellectual Property and Copyright Management § Technological Innovation and Platform Optimization § Marketing and Branding Strategy § Regulatory Compliance and Censorship § Monetization and Revenue Streams § Distribution Channels and Accessibility § Talent Management and Development § Viewer/User Experience and Interface § Financial Stability and Funding § Market Research and Consumer Insights § Competitive Analysis and Positioning § Data Analytics and Performance Metrics § Global Expansion and Localization § Customer Support and Services § Public Relations and Crisis Management § Budgeting and Cost Management § Partnerships and Collaborations § Adaptability to Market Trends § Social Media Presence and Engagement § Community Building and Networking § Multi-platform and Multi- device Compatibility § Privacy and Data Security Measures § Audience Segmentation and Targeting § Creative Direction and Aesthetics § User-Generated Content and Interactivity § Production Capabilities and Resources § Storytelling and Scripting Excellence § Digital Transformation and Modernization § Industry Awards and Accolades § Quality Assurance and User Testing § Subscription Models and Pricing Strategy § Cultural Sensitivity and Inclusion § Seasonal and Event- based Programming § Editorial Guidelines and Ethical Standards § Corporate Social Responsibility Initiatives § Stakeholder Communication and Transparency § Advertising Sales and Sponsorships § Operational Efficiency and Scalability MEDIA AND ENTERTAINMENT INDUSTRY CRITICAL SUCCESS FACTORS
- 17. § Location Analysis and Selection § Market Demand and Pricing § Regulatory Compliance § Investment and Financing Options § Property Quality and Maintenance § Brand Reputation and Trustworthiness § Technological Integration § Marketing and Advertising Strategies § Staff Expertise and Training § Customer Service and Relationship Management § Risk Assessment and Management § Economic Viability and Sustainability § Legal Due Diligence § Portfolio Diversification § Market Research and Trends Analysis § Speed of Transaction Processes § Client Retention and Referrals § Networking and Partnerships § Sustainability and Environmental Concerns § Lease Management and Occupancy Rates § Property Valuation Accuracy § Sales Channels and Distribution § Financial Health and Cash Flow § Data Security and Privacy § Competitive Differentiation § Land and Zoning Restrictions § Tax Planning and Optimization § Feasibility Studies and Project Analysis § Transparency and Ethical Conduct § Resilience to Economic Fluctuations § Tenant Satisfaction and Experience § Cost Efficiency and Management § Project Management Capabilities § Accessibility and Transportation Options § Stakeholder Communication and Engagement § Market Segmentation and Targeting § Industry Accreditations and Certifications § Employee Satisfaction and Retention § Crisis Management and Business Continuity REAL ESTATE INDUSTRY CRITICAL SUCCESS FACTORS
- 18. § Crop Yield and Quality § Sustainable Farming Practices § Market Demand and Pricing § Supply Chain Efficiency § Regulatory Compliance and Standards § Access to Natural Resources (Water, Land, etc.) § Technological Adoption and Modernization § Financial Stability and Funding § Labor Management and Skill Development § Pest and Disease Management § Storage and Preservation Facilities § Climate and Weather Adaptability § Land Use and Soil Management § Energy Efficiency and Renewable Sources § Environmental Impact and Conservation § Government Subsidies and Support § Risk Management and Insurance § Research and Development Initiatives § Quality Certification and Accreditation § Logistics and Distribution Networks § Branding and Consumer Awareness § Organic and Specialty Produce § Market Access and Export Opportunities § Partnerships and Collaborations § Product Diversification and Innovation § Stakeholder Communication and Engagement § Community and Social Responsibility § Customer Satisfaction and Loyalty § Inventory Management and Optimization § Public Relations and Reputation Management § Value-added Products and Services § Competitive Analysis and Positioning § Traceability and Transparency § Intellectual Property and Licensing § Vendor and Supplier Management § Tax Planning and Financial Reporting § Local and Global Market Trends § Industry Accreditations and Awards § Crisis and Contingency Planning AGRICULTURE AND AGRIBUSINESS INDUSTRY CRITICAL SUCCESS FACTORS
- 19. § Expertise and Specialization § Regulatory Compliance and Licensing § Client Satisfaction and Retention § Ethical Conduct and Integrity § Case Win Rate and Success Metrics § Technology Adoption and Security § Marketing and Branding § Competitive Pricing Strategies § Staff Training and Development § Timely Case Resolution § Client Confidentiality Measures § Legal Research Capabilities § Data Privacy and Security § Financial Stability and Profit Margins § Network and Industry Connections § Reputation and Client Reviews § Document Management Systems § Litigation and Alternative Dispute Resolution § Strategic Partnerships and Collaborations § Billing Efficiency and Transparency § Public Relations and Media Coverage § Intellectual Property and Proprietary Information § Stakeholder Communication and Management § Market Research and Consumer Insights § Risk Management and Contingency Planning § Access to External Legal Resources § Office Infrastructure and Amenities § Employee Satisfaction and Work-Life Balance § Client Onboarding and Offboarding Processes § Industry Accreditations and Certifications § Geographic Coverage and Accessibility § Professional Development Opportunities § Global and Local Regulatory Insights § Talent Acquisition and Retention § Diversification of Legal Services § Cultural Sensitivity and Inclusivity § Effective Time Management § Cost Management and Budgeting § Conflict of Interest Checks LEGAL SERVICES INDUSTRY CRITICAL SUCCESS FACTORS
- 20. § Technological Innovation § Research & Development Capabilities § Intellectual Property Protections § Market Demand Analysis § Scalability of Solutions § Data Security and Privacy § Quality Assurance and Testing § Regulatory Compliance § Talent Acquisition and Retention § Ecosystem Partnerships § Customer Experience Management § Speed to Market § Business Model Viability § Operational Efficiency § Sales and Distribution Channels § Global Reach § Product Lifecycle Management § Customer Support and Service § Marketing and Brand Recognition § Pricing Strategies § Supply Chain Management § Platform Interoperability § Industry Certification and Standards § Vendor Relationship Management § Competitive Positioning § Return on Investment for Customers § Capital Allocation and Funding § Software as a Service (SaaS) Adaptability § Cybersecurity Measures § Product Differentiation § Open-Source Contributions and Community § Adaptability to Market Changes § Business Continuity Planning § Environmental Sustainability § Cloud Compatibility and Infrastructure § Accessibility and Inclusivity § User Interface and User Experience § Analytics and Data- Driven Decision Making § Transparency and Ethical Conduct TECHNOLOGY INDUSTRY CRITICAL SUCCESS FACTORS
- 21. § Operational Efficiency and Scalability § Quality of Service and Performance Metrics § Client Retention and Satisfaction § Cost-Effectiveness and Pricing Models § Technological Infrastructure and Security § Data Privacy and Regulatory Compliance § Skilled and Trained Workforce § Business Continuity and Disaster Recovery § Communication and Language Proficiency § Market Adaptability and Diversification § On-time Delivery and Turnaround Time § Competitive Analysis and Positioning § Vendor and Partner Management § Contract Negotiation and Management § Cultural Sensitivity and Global Readiness § Process Automation and Optimization § Talent Recruitment and Retention § Client Onboarding Processes § Employee Training and Development Programs § Stakeholder Communication and Engagement § Intellectual Property Protections § Monitoring and Quality Assurance Systems § Financial Stability and Profitability § Client Feedback and Continuous Improvement § Risk Assessment and Mitigation Strategies § Geographic Location and Time Zone Compatibility § Internal Auditing and Performance Reviews § Value-added Services and Offerings § Supply Chain and Logistics Coordination § Branding and Marketing Strategies § Customer Support and Service Quality § Multi-Channel and Multi- Platform Capabilities § Legal Framework and Contract Compliance § Transparency and Reporting Mechanisms § Employee Well-being and Job Satisfaction § Industry Certifications and Accreditations § Corporate Social Responsibility Initiatives § Tax Planning and Financial Management § Business Ethics and Corporate Governance § Mergers and Acquisitions Opportunities BUSINESS PROCESS OUTSOURCING INDUSTRY CRITICAL SUCCESS FACTORS
- 22. § Creative Excellence and Innovation § Client Satisfaction and Retention § Market Research and Consumer Insights § ROI Measurement and Analytics § Brand Reputation and Recognition § Technological Competency and Digital Presence § Regulatory Compliance and Ethical Standards § Timely Project Completion and Delivery § Talent Recruitment and Skill Development § Competitive Pricing and Budget Management § Diverse Service Offerings § Strategic Partnerships and Alliances § Intellectual Property Rights and Protections § Quality Assurance and Review Mechanisms § Target Audience Segmentation § Multi-Channel Campaign Execution § Industry Awards and Accolades § Client Onboarding Processes § Cultural Relevance and Sensitivity § Data Security and Privacy Measures § Financial Stability and Profitability § Team Collaboration and Communication § Stakeholder Engagement and Feedback § Business Scalability and Expansion § Content Strategy and Messaging § Crisis Management and Public Relations § Employee Satisfaction and Well-being § Geographic Market Penetration § Social Media Engagement Metrics § User Experience and Interface Design § Seasonal and Event- Based Campaigns § Community and Social Responsibility § A/B Testing and Campaign Optimization § Transparency and Reporting § Subcontractor and Vendor Management § Resource Allocation and Utilization § Legal Considerations and Contract Management § Eco-Friendly and Sustainable Practices § Professional Development and Training Programs CREATIVE AND ADVERTISING INDUSTRY CRITICAL SUCCESS FACTORS
- 23. § Regulatory Compliance § Risk Management § Data Security and Privacy § Customer Relationship Management § Technological Innovation § Product and Service Portfolio § Market Share and Positioning § Talent Recruitment and Retention § Operational Efficiency § Capital Adequacy § Adaptability to Market Trends § Revenue Growth and Profitability § Investment and Asset Management § Competitive Pricing § Quality of Customer Service § Geographic Coverage § Financial Reporting and Transparency § Brand Reputation and Trust § Corporate Governance § Industry Partnerships and Alliances § Fraud Prevention and Detection § Financial Literacy Programs § Analytics and Data- Driven Decision Making § Speed and Ease of Transactions § Business Continuity Planning § Mergers and Acquisitions Strategy § Employee Training and Development § Multi-Channel Distribution Strategy § Credit Quality and Underwriting Standards § Business Diversification § Ethical Standards and Social Responsibility § Client Onboarding Process § Tax Optimization Strategies § Cost Control Measures § Global and Local Regulatory Knowledge § Intellectual Property and Trade Secrets § Environmental, Social, and Governance (ESG) Factors § Internal Audit Effectiveness § Currency and Interest Rate Hedging § Stakeholder Communication and Engagement FINANCIAL SERVICES INDUSTRY CRITICAL SUCCESS FACTORS
- 24. § Customer Satisfaction and Loyalty § Service Quality and Reliability § Cost-Effectiveness and Competitive Pricing § Brand Recognition and Reputation § Digital Presence and Online Booking Systems § Market Research and Customer Insights § Regulatory Compliance and Safety Standards § Geographic Coverage and Destination Variety § Technological Innovation and Automation § Multi-lingual and Cultural Sensitivity § Seasonal and Event-based Offerings § Strategic Partnerships and Collaborations § Customer Feedback and Reviews § Risk Management and Crisis Response § Loyalty Programs and Incentives § Accessibility and Convenience § Sustainable and Eco-friendly Practices § Skilled and Trained Workforce § Data Security and Privacy Measures § Public Relations and Media Coverage § Real-time Customer Support and Service § Efficient Operations and Supply Chain § Niche Market Identification and Targeting § Industry Accreditations and Certifications § Advertising and Marketing Campaigns § Inventory Management and Resource Allocation § Stakeholder Communication and Engagement § Travel Insurance and Guarantees § User Experience and Website Navigation § Social Media Engagement and Outreach § Seasonal Promotions and Special Packages § Trend Adaptability and Market Responsiveness § Financial Stability and Profit Margins § Payment Flexibility and Options § Cultural and Adventure Tours § Real-time Tracking and Updates § Emergency Response and Evacuation Plans § Local Partnerships and Community Engagement TRAVEL AND TOURISM INDUSTRY CRITICAL SUCCESS FACTORS
- 25. § Regulatory Compliance and Environmental Stewardship § Quality and Quantity of Mineral Reserves § Operational Efficiency and Cost Optimization § Safety Protocols and Worker Health § Skilled Labor and Training Programs § Technological Innovation and Adaptation § Market Demand and Commodity Pricing § Risk Management and Mitigation § Energy Efficiency and Carbon Footprint § Stakeholder and Community Engagement § Geological Exploration and Feasibility Studies § Asset Utilization and Maintenance § Supply Chain and Logistics Efficiency § Government Relations and Licenses § Financial Stability and Investment Capital § Geographical Considerations and Site Access § Quality Assurance and Product Testing § Data Management and Analytics § International Trade and Export Capabilities § Strategic Partnerships and Alliances § Litigation and Legal Compliance § Crisis and Emergency Response § Employee Well-being and Benefits § Brand Reputation and Social Responsibility § Industry Certifications and Accreditations § Competitive Benchmarking § Water Management and Conservation § Waste Disposal and Environmental Impact § Local Economic Contributions § Tax Planning and Compliance § Business Continuity Planning § Corporate Governance and Ethics § Transparency and Reporting § Diversification Strategies § Vendor Management and Procurement § Real-time Monitoring and Automation § Intellectual Property and Proprietary Technology § Cybersecurity Measures § Business Intelligence and Market Research § Adaptability to Market Fluctuations MINING INDUSTRY CRITICAL SUCCESS FACTORS
- 26. § Regulatory Compliance and Safety Standards § Product Quality and Specifications § Research & Development and Innovation § Environmental Sustainability and Green Chemistry § Raw Material Availability and Procurement § Cost Management and Pricing Strategies § Operational Excellence and Productivity § Customer Relations and Market Demand § Technological Capabilities and Automation § Skilled Talent Recruitment and Development § Intellectual Property and Patent Protection § Energy Efficiency and Resource Management § Strategic Partnerships and Collaborations § Risk Mitigation and Crisis Response § International Market Expansion § Data Analytics and Process Optimization § Distribution and Logistics Efficiency § Product Diversification and Portfolio § Global Supply Chain Optimization § Stakeholder Engagement and Transparency § Waste Management and Recycling Initiatives § Financial Health and Liquidity § Quality Control and Assurance Systems § Health and Safety Measures § Capital Investment and Financing § Management § Brand Recognition and Reputation § Data Security and Information Management § Labor Relations and Workforce Satisfaction § Compliance Audits and Certifications § Industry Regulations and Lobbying § Corporate Social Responsibility and Ethics § Environmental Impact Assessments § Real-time Monitoring and Control Systems § Mergers and Acquisitions Strategy § Business Continuity and Disaster Recovery § Trade Policy and Tariff Considerations § Product Lifecycle Management § Business Ethics and Corporate Governance CHEMICAL INDUSTRY CRITICAL SUCCESS FACTORS
- 27. § Patient Safety and Care Quality § Regulatory Compliance § Cost Efficiency and Financial Management § Access to Care § Skilled Workforce Recruitment and Retention § Technological Adoption § Data Security and Patient Privacy § Healthcare Outcomes § Service Availability and Capacity § Supply Chain Management § Research and Development § Customer Service and Patient Experience § Brand Reputation and Trust § Interdisciplinary Collaboration § Medical Record Management § Accreditation and Certifications § Partnership and Network Alliances § Risk Management § Billing and Revenue Cycle Management § Clinical Staff Training and Development § Telehealth Capabilities § Community Outreach and Education § Physician Engagement § Medication Management § Healthcare Data Analytics § Preventive Health Services § EHR (Electronic Health Record) Integration § Ethical Medical Practices § Resource Allocation § Continuity of Care § Diagnostic Accuracy § Patient Engagement and Communication § Transparency and Accountability § Geographic Reach and Local Adaptability § Disaster and Emergency Response § Infection Control Measures § Value-Based Care Adoption § Marketing and Public Relations § Medical Equipment Availability and Maintenance § Employee Wellness and Satisfaction HEALTHCARE INDUSTRY CRITICAL SUCCESS FACTORS
- 28. 03 COMPETITIVE PROFILE MATRIX Application and Example
- 29. COMPETITIVE PROFILE MATRIX Critical Success Factors Weight Our Business Competitor A Competitor B Score Score Score 1. Food Quality 0.15 4 0.60 3 0.45 2 0.30 2. Location 0.12 3 0.36 4 0.48 3 0.36 3. Customer Service 0.10 4 0.40 2 0.20 4 0.40 4. Ambiance 0.10 3 0.30 3 0.30 2 0.20 5. Pricing 0.10 2 0.20 4 0.40 3 0.30 6. Brand Reputation 0.10 4 0.40 3 0.30 1 0.10 7. Menu Variety 0.08 3 0.24 2 0.16 4 0.32 8. Marketing & Promotions 0.08 2 0.16 4 0.32 2 0.16 9. Technology Integration 0.08 2 0.16 3 0.24 4 0.32 10. Health & Safety Measures 0.09 4 0.36 3 0.27 3 0.27 Total 1.00 3.18 3.12 2.73
- 30. END ASSOC. PROF. EMMANUEL DOTONG Management Consultant ejdotong@alum.up.edu.ph