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Designing a
Better Process
Emily Rawitsch | Director of UX Design | @rawitsch
1 PIXEL AT A TIME
User
Research
Prototyping
Information
Architecture
Wireframing
Interaction
Design
Usability
Testing
Micro
Copywriting
Visual
Design
@rawitsch #bigd15
@rawitsch #bigd15
Once upon a time…
Vince
the visual designer
@rawitsch #bigd15
Debbie
the developer
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
?
@rawitsch #bigd15
@rawitsch #bigd15
!
@rawitsch #bigd15
@rawitsch #bigd15
?
@rawitsch #bigd15
@rawitsch #bigd15
Photoshop HTML & CSS
Alignment point
Change to
#333333
Top
align
labels!
Missing “Remember”
checkbox
Make sentence
case and add
round corners
***Overall spacing does not match comp
Wrong
fonts
@rawitsch #bigd15
VS
@rawitsch #bigd15
1. Why do design details
even matter?
2. How can teams work
together more effectively?
@rawitsch #bigd15
“Attractive things work better.
Pleasing things are easier to learn and
produce a more harmonious result.
DON NORMAN
@rawitsch #bigd15
@rawitsch #bigd15
Negative Affect
Easy tasks feel difficult
Positive Affect
Difficult tasks feel easy
@rawitsch #bigd15
 	
  
50 milliseconds
Lindgaard, Fernandes, Dudek, & Brown, 2006 @rawitsch #bigd15
Get ready…
@rawitsch #bigd15
@rawitsch #bigd15
Left or Right?
@rawitsch #bigd15
@rawitsch #bigd15
Design details improve
USABILITY
@rawitsch #bigd15
Create Account Create Account
Create Account Create Account »
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
Easier to Read
Lorem ipsum dolor sit amet, consectetur adipiscing.
Praesent in urna non dolor porta feugiat non a sapien.
Curabitur semper mollis neque. Nunc fermentum ligula
ut lectus bibendum commodo. In dictum mauris eget.
Harder to Read
Lorem ipsum dolor sit amet, consesur adipiscing elit. Praesent in porta feugiat
non a sapien. Curabitur semper mollis neque. Nunc fermentum ligula lectus
bibendum commodo. In dium mauris eget arcu aliquet scelerisque.
@rawitsch #bigd15
Proximity Closure Similarity
@rawitsch #bigd15
“Some people think design means
how it looks. But of course, if you dig
deeper, it’s really how it works.
STEVE JOBS
@rawitsch #bigd15
$ $ $
@rawitsch #bigd15British Design Council: Impact of Design on Stock Market Performance, 2004
Effective users of design outperformed
the FTSE 100 Index by 200%
@rawitsch #bigd15British Design Council: Impact of Design on Stock Market Performance, 2004
@rawitsch #bigd15The DMI: Review, 24:4, February 2014
Design-driven companies outperformed
the S&P 500 by 228%
@rawitsch #bigd15The DMI: Review, 24:4, February 2014
VS
@rawitsch #bigd15
Design
Develop
Launch
Learn
Gap
@rawitsch #bigd15
Tradition!
@rawitsch #bigd15
“That’s the way we’ve
always done it.
A BAD COMMON SAYING
@rawitsch #bigd15
Hidden Easter Eggs
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
1 change per ticket
@rawitsch #bigd15
Stopped comparing
Question what mattered
The design process
is just as important
as design itself.
@rawitsch #bigd15
UX Principles
@rawitsch #bigd15
6
TO IMPROVE THE PROCESS
Practice Empathy
1
@rawitsch #bigd15
@rawitsch #bigd15
HTML
CSS≠"
≠" “Like”Design
@rawitsch #bigd15
@rawitsch #bigd15
:(
@rawitsch #bigd15
:)
@rawitsch #bigd15
Left-AlignedTop-Aligned
http://www.uxmatters.com/mt/archives/2006/07/label-placement-in-forms.php
Make It Easy
2
@rawitsch #bigd15
DESIGN DELIVERABLES
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
Co-
Design
@rawitsch #bigd15
Be Objective
3
@rawitsch #bigd15
DATA IS MY FRIEND
Details matter when
THEY MATTER
@rawitsch #bigd15
Chrome Desktop 22.4%
Firefox Desktop 22.2%
Safari iPad 14.9%
IE Desktop 14.0%
Safari Desktop 9.9%
@rawitsch #bigd15
A B
@rawitsch #bigd15
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
BUY
@rawitsch #bigd15
$200M
http://www.theguardian.com/technology/2014/feb/05/why-google-engineers-designers
You’re
invited!
Let It Go
4
@rawitsch #bigd15
DONEis better than perfect
@rawitsch #bigd15
People rarely die
because something
is a pixel off.
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
LandscapePortrait
@rawitsch #bigd15
“Let it go…”
@rawitsch #bigd15
Add Delight
5
@rawitsch #bigd15
TO YOUR PROCESS
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
Design
Develop
Launch
Learn
Delight?
@rawitsch #bigd15
:)
@rawitsch #bigd15
:)
Good morning.
What do you think?
Please. Thank you!
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
Vice food?
@rawitsch #bigd15
Iterate the Process
6
@rawitsch #bigd15
Prototype
Test
Analyze
DESIGN
@rawitsch #bigd15
Prototype
Test
Analyze
DESIGN
PROCESS
@rawitsch #bigd15
@rawitsch #bigd15
simplified a cumbersome process
What traditions can
you challenge?
@rawitsch #bigd15
1. Design details do matter
(when they matter)
2. Teams must work together
to iterate their process
@rawitsch #bigd15
Practice
Empathy
Make It
Easy
Be
Objective
Let It Go
Add
Delight
Iterate the
Process
1px"
@rawitsch #bigd15
@rawitsch #bigd15
@rawitsch #bigd15
+
@rawitsch #bigd15
user
@rawitsch #bigd15
@rawitsch #bigd15
Thank you!

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Designing a Better Process Through UX Principles