1. Professional Objective
Professional Profile
Core Competencies
Experience
ELLEN SMITH
104 Anniston Drive, Athens, GA 30607 | (H) 706-248-6289 | ellenasmith104@gmail.com
Training/Performance Development
Proven leadership and supervisory experience with ability to lead multiple projects/teams simultaneously.
Outstanding project planning and project management skills, meeting tight time constraints/deadlines.
Solutions-driven manager, mentor, and coach who relates wells with all types of people at all levels.
Strong organizational and analytical abilities applied to achieve desired goals, objectives, and results.
Unwavering commitment to excellence in building teams who are best of the best in serving others.
Personal traits: professional common sense; adaptability; focused; skilled trainer and team builder.
Passion for Customer Care Excellence:
Instill a philosophy of immediate response to customer inquires- no such thing as "do it tomorrow."
Value each individual customer, exceeding expectations and paying diligent attention to small details.
Act and serve with integrity and trust, essential ingredients for successful, long-lasting customer
relations.
Create and environment where customers are ecstatic with service, creating action-orientated advocates
Motivating and Training:
Analyze company culture and structure to pinpoint obstacles and create new pathways for adopt existing
model to build an environment of solutions and forward movement.
Recognize hidden solutions, already existing or external, through research, active listening, observation.
Help personalize company vision and goals by implementing strategies to create ownership/advocates.
Identify the extraordinary among the team, systems, and practices and build upon strengths.
Team Building:
"My job is to make the team successful" - accomplished by coaching, nurturing, and stretching to reach
beyond an individual's comfort zone to maximize personal/professional excellence.
Discover talents/gifts of individual team members and build upon those to maximize results.
Create an environment to link team members' strengths as the beginning of all endeavors.
Capitalize on company structure, budgets, and time lines to build a "let's do it" framework.
Managing and Supervising:
Orchestrate a team, discover core values of individual members, and build consensus of goals.
Analyze budgets and expenditures to align with company vision, mission and direction.
Automate and systematize rote and mundane functions to improve operating efficiencies.
Solutions Orientated - Analysis to Action:
Thrive on converting obstacles into opportunities by recognizing root causes and developing solutions.
Structure work environment where fear, failure and blame are not responses and/or defenses.
Incorporated active listening to unravel challenges and rebuild - be it systems, technology or people.
2002 to 2016Educator - School Title III Coordinator
Jackson County Schools – Jefferson, Georgia
Planned and taught six classes daily. Coordinated and lead the English Language Learners (ESOL) program at
individual schools.

2. Education
Leadership and Volunteer Experience
Certifications
Educational Specialist:
Piedmont College - Athens, Georgia
Emphasis on Professional Research and Leadership
Master of Arts:
Piedmont College - Athens, Georgia
Focus on Learning Support and Intervention
Bachelor of Arts: English
University of Georgia - Athens, Georgia
Gamma Sigma Sigma- Community Service based sorority
Christian Campus Fellowship- Faith based university organization
Migrant Educational Support - (Jackson County Schools) Developed and facilitated communication
between the school, families, and local organizations to support families with limited English comprehension.
This included working with the Lion's Club so students could have glasses, local food banks, and other
community organizations providing services and support for low income families.
LIFE, Latino Parent Organization supporting Spanish speaking parents - (South Jackson Elementary)
Worked with Spanish speaking parents and families to help them become involved with the school and its
leadership. This group held fund-raisers to purchase Spanish books for library and provided access to English
comprehension technology.
Prince Avenue Baptist Church Singles Ministry - Directed a group of 100+ Athens singles in local and
international outreach. With Leadership team, planned weekly classes, social events, and outreach programs.
Created monthly newsletters and maintained the web site.
Educator of English Learners Certification - Georgia Professional Standards Commission
Georgia Teaching Certification - Georgia Professional Standards Commission