1.
Dr Ella Taylor-Smith
Using scenarios in design
WEB.DEP: Western Balkans Democratic Participation 2007-2009
HuWY: Hub Websites for Youth Participation 2009-2011
@EllaTasm
http://www.iidi.napier.ac.uk/e.taylor-smith

2.
WEB.DEP: Western Balkans Democratic Participation 2007-2009
EU-funded project (Sixth Framework Programme)
Partners
Athens Technology Center S.A.
National Technical University of Athens, Greece
Edinburgh Napier University
ATA - Albanian Telegraphic Agency
Journalists Union Of Macedonia And Thrace Daily Newspapers
Macedonian Information Agency
Tanjug News Agency, Serbia
Athens News Agency S.A.

3.
Project aims
Creating online news system,
with associated forums (on specific topics, not on news articles).
To be managed by (previously national) news agencies
• changing from state-run to commercial at this time
• interested in getting this new system.
“Free” news and discussion –corner-stone of democracy
• Accession countries: Albania, Macedonia, Serbia.
http://www.iidi.napier.ac.uk/c/grants/grantid/13363129

4.
Template based on Whyte 2007 and JISC 2005

5.
Scenario Title Journalist writes an article based on a discussion.
Scenario author Jasmina Tasevska (MIA), Web-dep partner (Journalist)
Date 03/12/07
Name of actor Jasmina
Brief description
of actor
Journalist, 34 years, Female
Lives in Skopje
Actor’s location At her home
Actor’s
objective/task
Jasmina reads the forum without any certain reason
What happens  Jasmina goes to the forum and reads the discussions.
 She find out that business people and representatives of economic
chamber have started a topic about taxes.
 She reads the discussion and finds out that it is very interesting and
full of interesting information.
 She decides to write an article about the problem that is in the
middle of the discussion.
 She asks a few questions that she needs for her article.
 The day after she sees that her questions are answered and the
finishes the article.
Outcomes Jasmina gets idea for article and writes it.

6.
1: Jasmina (a journalist) initiates a discussion
2: Milan, a journalist, replies to a comment
3: Jasmina (a journalist) adds a poll to a discussion
4: Petar Popovski (a journalist) writes an article based on a discussion
5: Agron (a journalist) asks a ministry spokesperson for input into a discussion
6: Agron (a journalist) moderates the forum and removes some comments
7: Agron (a journalist) chooses a discussion to be summarised, translated and
opened in the English-language forum
8: Milan, a journalist, receives an alert about activity in the forum
9: Diana, a citizen, posts a comment in the forum (expert)
10: Alban, a citizen, posts a comment in the forum (not as an expert)
11: Vesna Vasilevska, a citizen, proposes a topic for discussion
12: Vesna Vasilevska, a citizen, reads the forum
13: Igor Jovanovski, a citizen, votes in a poll
14: Maja, a citizen, registers to take part in the forum
15: Maja, a citizen, receives an alert abut activity in the forum
16: Mr. Dorian, a governmental representative replies to comments on a topic

7.
Partners created about 24 scenarios.
Scenarios lead to lists of actors and their associated functions.
These are expressed (for platform designers and EU reports) as
use cases. E.g. Editor

8.
Paper describing use of scenarios in the WEB-DEP project:
Taylor-Smith, E. and Buckner, K. (2009). Designing e-Participation
with Balkan journalists. JeDEM: eJournal of eDemocracy and
Open Government, 1 (1).
http://www.jedem.org/index.php/jedem/article/view/4
Also in the project reports e.g. D2.2- High Level Stakeholder
Requirements. Part I: Content & Functions.

9.
HuWY: Hub Websites for Youth Participation 2009-2011
EU-funded project (eParticipation Preparatory Action)
Partners
Edinburgh Napier University, Queens University Belfast,
Dog Digital (Glasgow), Ministry of Justice, UK
Fraunhofer Institute for Systems and Innovation Research, Germany
Tartu University (Estonia), State Chancellory, Estonia
Letterkenny Institute of Technology, IE, Youth Work Ireland
Mr Pat the Cope Gallagher MEP, IE

10.
Project aims
To support young people to understand and influence policies to
do with the Internet (e.g. privacy).
To create central online hubs to support distributed discussions –
online and offline.
• Supporting information (via wee stories)
• Collect results of discussions
• And other outputs made by young people –e.g. videos.
http://www.iidi.napier.ac.uk/c/grants/grantid/13363192

11.
We wrote about 60 scenarios.
Scenarios were divided into 5 user groups, according to actor:
1. Young Person: Facilitator
2. Young person (not Facilitator)
3. Country Coordinator
4. Policy-maker
5. Other actors
And cross-referenced to group and then abstract descriptions of tasks.

12.
Functions:
• Registering
• Information and downloads
• Adding results of a discussion
• Using results
• Feedback on involvement
• Alerts and RSS
• New topics
• Mailing list
• Facilitators’ contact with
Country Coordinators
• Miscellaneous
User groups
• Facilitator
• Young person
• Policy-maker
• Country coordinator
• Registered user
• Anyone

13.
Summary roles -1 side of A4
guide discussions with developers

14.
http://www.webarchive.org.uk/wayback/archive/20120731094609/http://huwy.eu/uk/

15.
Publications and project reports:
http://www.iidi.napier.ac.uk/c/publications/grantid/13363192
Best for scenarios:
Taylor-Smith, E., O'Kane, F. and Rutherford, A. (2009). HUWY D2.1
Requirements Specification.
http://www.iidi.napier.ac.uk/c/publications/publicationid/13367
358

16.
References
Carroll, J.M. (2000) Making Use: scenario-based design of
human-computer interactions. Cambridge, USA: MIT Press.
JISC (2005). Scenarios from the Managed Learning Environments
for Lifelong Learning Support Project. (No longer available)
Lewis, C. and Rieman, J. (1994). Task-centered user interface
design: A Practical Introduction. http://hcibib.org/tcuid/tcuid.pdf
Whyte, A. (2007). D6.1 Pilot Plan & Detailed Application Scenario.
eRepresentative project FP6-2004-26985