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Scenarios oct 2016


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Using scenarios to support design in 2 EU eParticpiation projects: WEB-DEP (2007-9) and HuWY (2009-11).

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Scenarios oct 2016

  1. 1. Dr Ella Taylor-Smith Using scenarios in design WEB.DEP: Western Balkans Democratic Participation 2007-2009 HuWY: Hub Websites for Youth Participation 2009-2011 @EllaTasm
  2. 2. WEB.DEP: Western Balkans Democratic Participation 2007-2009 EU-funded project (Sixth Framework Programme) Partners Athens Technology Center S.A. National Technical University of Athens, Greece Edinburgh Napier University ATA - Albanian Telegraphic Agency Journalists Union Of Macedonia And Thrace Daily Newspapers Macedonian Information Agency Tanjug News Agency, Serbia Athens News Agency S.A.
  3. 3. Project aims Creating online news system, with associated forums (on specific topics, not on news articles). To be managed by (previously national) news agencies • changing from state-run to commercial at this time • interested in getting this new system. “Free” news and discussion –corner-stone of democracy • Accession countries: Albania, Macedonia, Serbia.
  4. 4. Template based on Whyte 2007 and JISC 2005
  5. 5. Scenario Title Journalist writes an article based on a discussion. Scenario author Jasmina Tasevska (MIA), Web-dep partner (Journalist) Date 03/12/07 Name of actor Jasmina Brief description of actor Journalist, 34 years, Female Lives in Skopje Actor’s location At her home Actor’s objective/task Jasmina reads the forum without any certain reason What happens  Jasmina goes to the forum and reads the discussions.  She find out that business people and representatives of economic chamber have started a topic about taxes.  She reads the discussion and finds out that it is very interesting and full of interesting information.  She decides to write an article about the problem that is in the middle of the discussion.  She asks a few questions that she needs for her article.  The day after she sees that her questions are answered and the finishes the article. Outcomes Jasmina gets idea for article and writes it.
  6. 6. 1: Jasmina (a journalist) initiates a discussion 2: Milan, a journalist, replies to a comment 3: Jasmina (a journalist) adds a poll to a discussion 4: Petar Popovski (a journalist) writes an article based on a discussion 5: Agron (a journalist) asks a ministry spokesperson for input into a discussion 6: Agron (a journalist) moderates the forum and removes some comments 7: Agron (a journalist) chooses a discussion to be summarised, translated and opened in the English-language forum 8: Milan, a journalist, receives an alert about activity in the forum 9: Diana, a citizen, posts a comment in the forum (expert) 10: Alban, a citizen, posts a comment in the forum (not as an expert) 11: Vesna Vasilevska, a citizen, proposes a topic for discussion 12: Vesna Vasilevska, a citizen, reads the forum 13: Igor Jovanovski, a citizen, votes in a poll 14: Maja, a citizen, registers to take part in the forum 15: Maja, a citizen, receives an alert abut activity in the forum 16: Mr. Dorian, a governmental representative replies to comments on a topic
  7. 7. Partners created about 24 scenarios. Scenarios lead to lists of actors and their associated functions. These are expressed (for platform designers and EU reports) as use cases. E.g. Editor
  8. 8. Paper describing use of scenarios in the WEB-DEP project: Taylor-Smith, E. and Buckner, K. (2009). Designing e-Participation with Balkan journalists. JeDEM: eJournal of eDemocracy and Open Government, 1 (1). Also in the project reports e.g. D2.2- High Level Stakeholder Requirements. Part I: Content & Functions.
  9. 9. HuWY: Hub Websites for Youth Participation 2009-2011 EU-funded project (eParticipation Preparatory Action) Partners Edinburgh Napier University, Queens University Belfast, Dog Digital (Glasgow), Ministry of Justice, UK Fraunhofer Institute for Systems and Innovation Research, Germany Tartu University (Estonia), State Chancellory, Estonia Letterkenny Institute of Technology, IE, Youth Work Ireland Mr Pat the Cope Gallagher MEP, IE
  10. 10. Project aims To support young people to understand and influence policies to do with the Internet (e.g. privacy). To create central online hubs to support distributed discussions – online and offline. • Supporting information (via wee stories) • Collect results of discussions • And other outputs made by young people –e.g. videos.
  11. 11. We wrote about 60 scenarios. Scenarios were divided into 5 user groups, according to actor: 1. Young Person: Facilitator 2. Young person (not Facilitator) 3. Country Coordinator 4. Policy-maker 5. Other actors And cross-referenced to group and then abstract descriptions of tasks.
  12. 12. Functions: • Registering • Information and downloads • Adding results of a discussion • Using results • Feedback on involvement • Alerts and RSS • New topics • Mailing list • Facilitators’ contact with Country Coordinators • Miscellaneous User groups • Facilitator • Young person • Policy-maker • Country coordinator • Registered user • Anyone
  13. 13. Summary roles -1 side of A4 guide discussions with developers
  14. 14.
  15. 15. Publications and project reports: Best for scenarios: Taylor-Smith, E., O'Kane, F. and Rutherford, A. (2009). HUWY D2.1 Requirements Specification. 358
  16. 16. References Carroll, J.M. (2000) Making Use: scenario-based design of human-computer interactions. Cambridge, USA: MIT Press. JISC (2005). Scenarios from the Managed Learning Environments for Lifelong Learning Support Project. (No longer available) Lewis, C. and Rieman, J. (1994). Task-centered user interface design: A Practical Introduction. Whyte, A. (2007). D6.1 Pilot Plan & Detailed Application Scenario. eRepresentative project FP6-2004-26985