2. PAGINA 1
PERSONAL INFORMATION
Born in 1990 on the 7th of October
Current contact number +971 564 505 889
International contact +39 389 9730373
Email Addres: elerizzo710 @gmail.com
Nationality: ITALIAN
Addres: Via di Faltognano 71 Vinci Firenze Italy 50056
Instruction from 1996 to 2008 High school certification as art academy for: Architectural Survey and
Cataloging of Cultural Heritage 65/100
European driving licence type B
INTERNATIONAL HACCP certification 1 year
PIC international certification 6 years value
WORK EXPERIENCES
SALES from September 2008 seasonal sales person at ZUIKI errebidevelopment srl.
SALES from January 2009 at ZUIKI errebidevelopment srl.
OUTLET MANAGER from 2011 at ZUIKI errebidevelopment srl.
OUTLET MANAGER from 2012 at FLOREIZA same company errebidevelopment srl.
AREA MANAGER AND NEW OPENING DIRECTOR from 2013 at FLOREIZA errebidevelopment srl.
WAITRES from January 2015 at URBANO for JUMEIRAH LCC
CHEF DE RANG from April 2015 at The Ivy for JUMEIRAH LCC
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ASSISTANT OUTLET MANAGER from November 2015 (on going) at TESORO
for TAJ HOTELS, RESORTS AND PALACES.
Story and Tasks
As a sales person I was taking care of each guest coming in our casual fashion store. The prices were
affordable but still I was able to let them spend more with my good attitude and my personality.
This has bring me to the position of outlet manager in a couple of years, unfortunately most of the
staff left in that period as we were all young and looking for something better, for this reason I had
to make a lot of interviews and hire the right girls for a new staff. During the experience of outlet
manager I was in charge to make new orders for the store, keep myself busy with the visual
merchandizing part of the entire outlet including new styles for the glasses. I was the one who made
the schedule considering everyone needs and mostly I was the one who was first and last person in
the outlet, as I took it as a big responsibility. That year for December festivity period, we reach an
amazing amount for a littlestore as it was and my Employer decided to promote me and give me the
chance to help him in his new project: a new Italian brand.
As the area manager for FLOREIZA I was called to hire the staff for all the 8 new stores around Italy
that we opened in less than 10 months. Each new outlet was r3edirect to me for the new orders, for
the schedule, for the set up of the new arrivals in store and for the vacation schedule.
This kind of job was giving me the opportunity to travel around Italy and improve my problem
solving and my multitasking. I learned to keep calm in stressful situations and helping the team with
most needs, understanding that without nobody else suggestion.
I wasn’t totally alone the staff behind the scene was coordinated by my employer and whenever I
had unbelievable free time I was helping the general store, the stylist and the marketing manager.
Very often I was still taking care of the costumer service as the new staff was mostly young and as a
new brand we were looking for the best experience to give to the guests.
My responsibilities were limitless ,starting from the store to his back area, from the mall location
and his promotion regarding our new opening. Unfortunately I started very young to be an Area
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manager so most of the adults around me weren’t take me as a professional and I had to fight for
very small but necessary things, to make our new opening possible.
Going to Dubai was an hard decision to take and I found a job only after 2 months of staying at
home. I started as a waitress in one very popular Italian restaurant under a big company, was a very
simple job for me, with less responsibilities and troubles, the only point that make me fight a lot to
was to change location as we had a poor salary and the total hour amount was not respected. I was
standing up 15 hour per day until late night, not only taking the orders at the table or staying on the
floor, but even cleaning the huge area that belongs to the restaurant. Finally after 2 months my
outlet manager understood that I was a fine dining addicted and make pressure to the company to
move my in another place. At The Ivy finally I experienced the find dining and I had back some
responsibilities. The British international menu was a challenge for me, and I had to study and pass a
couple of test before to take the orders on the floor. The costumer care was taken more seriously and
my attitude helped me to learn English faster and give me the chance to be in my section
comfortable even without an head waiter as the other staff were doing usually. I learned how to take
a positive feedback from the guest and how to let them come back. I tried hard to let the
headwaiters give me the opportunity to do cashiering until they completely trusted me, reporting
the facts to the outlet manager that wanted to promote me in 4 months only, from Chef de rang, to
head waitress. In the meanwhile I received an offer as assistant outlet manager from a new outlet in
town and I refused to be an head waitress, I payed for my visa and I became the most important
helper of my new outlet manager. We had the same responsibilities and the same tasks, so we
decided to divide them in two and to have an easier life, I was taking care of the staff and their
training, of the various event enquired by the guests and of the all dinner operation. She was taking
care of the breakfast, of the new hiring and was the referent point of the restaurant with the
managers of the hotels and their complaint, of course when she wasn’t in the outlet all tasks belongs
to me and the way around for her. Working in an all day dining in one five stars hotel give you the
opportunity to change your point of view about your vacations and how it really works, gives you the
chance to balance your job and spread the pressure around the day, for breakfast, lunch and dinner,
regarding the final revenue, but gives you even a lot of more to take care about, like different set up
from lunch and dinner and then again for breakfast, in busy periods as the festivities you need to be
always repairable.
