1. Aero 2 BPM Project
Presentation for
Srpske Telekom
© Ela Pamięta, 03/02/2011

2. 2
About Aero 2 …
 New Polish mobile broadband operator
 One of the first in the world that have commercially
launched LTE
 Aero 2 Group (including SFERIA, Centernet, Mobyland)
offers mobile voice and data services based on GSM,
CDMA, LTE, HSPA and HSPA+ technologies
 ITPP is a professional services company which builds
and operates telecommunications network on behalf of
operators from Aero 2 Group

3. 3
Overview of Aero 2 Project

4. 4
Project triggers
 Rapid LTE rollout challenges:
 Processes not standardized across departments and
companies
 Issues in communication between employees in
different departments in Aero 2 Group
 Network inventory data fragmentation (many OSS
databases)
 Issues with quality of data: inconsistent, duplicated or
missing
 Problems with adequate forecasting and reporting

5. 5
Project goals
 Time – increase the operational performance of network
development
 Cost – minimize cost of network development and
maintenance
 Quality – increase process control via process
standardization
 Knowledge – collect data about existing and planned
network infrastructure

6. 6
Project achievements
 Solution used in over 30 investment and network
operation-related processes:
 BTS site planning, location, approval and acquisition
 BTS site design, construction and connection to the
network
 Network optimization, configuration and maintenance
 Trouble ticketing, site access, spare parts
management

7. 7
Why TIBCO?
 Functionalities
 BPM + ESB
 Possible to decouple integration from main business
process
 Reputation
 Used by many Telco’s , e.g. in Order Management
 Licensing model „Project”
 All you can eat in 2 years
 Sciamus

8. 8
Solution Architecture – Forces
 Investments processes (IP) are very complex, long
running, sensitive to outside change, human centric, with
few patterns
 Maintaining correct network data is key to successful
process execution and network performance
 IP touch regulated domains where formal approvals are
necessary and paper is a medium
 Process Intelligence is paramount in evaluating success
and reaching KPIs

9. 9
Solution Context
TIBCO
Inventory
Alfresco
QlickView
Netcool
Data reconciliation
IP TT
NMS

10. 10
Solution modules – high level
BusinessWorks
iProcess
General InterfaceAnalytics

11. 11
How it works ?
Inventory
Alfresco

12. 12
TIBCO Product Stack
TIBCO iProcess Engine
TIBCO Business WorksiPE Adapter
TIBCO General Interface/Portal/
(and more like JSP,ASP, HTML, …)
TIBCO iProcess
Analytics
TIBCO iProcess
Decisions
TIBCO Business Studio
SERVICES Oriented Arichtecture

13. BPM Platform
Network Investment & Trouble Ticket Processes
Network
Inventory Alfresco ECMNetcool
Integration Layer
TIBCO Business Works (TIBCO EMS)
BPM Engine
TIBCO iProcess Engine
IPE DB
Process Inteligentce
TIBCO iProcess Analytics Analytics
DB
GUI
TIBCO iProcess
Workspace (Browser)
General Interface
Custom Forms
General Interface
TIBCO iProcess
Conductor Applet
TIBCO iProcess
Analytics Applet
Investment process
coordination
TIBCO iProcess Conductor
IPC DB
Rules Engine
TIBCO iProcess Decisions
A&A
OpenLDAP
IAP
E-mail
Server

14. 14
Process Project Lifecycle
 Set Improvement goals and record process, you will need it later to
facilitate scope decision
 Rationalize requirements, i.e. process should control the course of
action not build network
 Process models and quick prototypes to moderate requirements
analysis
 Areas to be documented
 Process Data
 Referenced Data
 Organization structure
 User forms
 KPI and Monitoring requirements

15. 15
Process design demo

16. 16
Process design demo

17. 17
Aero 2 experience with TIBCO
 How to succeed in the project
 IT and Business at the same table throughout the project
 Priority/Value/Complexity
 Don’t start with process modelling
 Define KPI before starting implementation
 Use Agile Methodologies
 Advise for TIBCO beginners
 Let IT work with the integrator from the beginning of the project

18. 18
Thank you
Ela Pamieta
epamieta@itpp.pl