1. SHAIK ARSHAD ALI
Mobile: 9823103290
Email: iamarshadshaik@gmail.com
4 Years of IT experience, in which 3 years 10 of experience in Telecom Billing (OCBRM) Development,
Application Maintenance and Testing.
Professional Experience
Senior Software Engineer at Tech Mahindra Limited, Pune December 2010 to August 2013.
Senior Executive at Vodafone Shared services India, Pune August 2013 to current.
Professional Summary
 Well versed with Telecom Billing concepts.
 Good knowledge in Oracle BRM 7.X (7.0, 7.2.1, 7.4 and 7.5) and currently working for client,
Vodafone Greece
 Good understanding of the BRM System Architecture.
 Good understanding on Pipeline Architecture.
 Well Versed with Batch Rating functionality, UEL Loading and REL Loading issues.
 Well versed with the Test Director/Quality Center Tool.
 Flexible, proactive and self-motivated working style with the ability to do multi-tasks
 Successful execution of allocated tasks including testing execution, discussing defects within
team, logging defects in a tool and reporting to Team lead as and when required.
 Hands on with Shell and Perl Scripting.
 Deft at executing changes in codes, prepare SLA reports and lead client meetings for SLA.
 A skilled communicator with honed leadership, team building & mentoring capabilities.
 Possesses strong analytical, problem-solving and troubleshooting skills.
 Deft at executing changes in codes, prepare SLA reports and lead client meetings for SLA.
 Appreciation from client during my tenure at onsite.
Educational Background
 MCA from Priyadarshini College of Engineering & Technology, affiliated to JNTUA, with an aggregate of
76.89%.
 B.Sc. Computer Science from CNR Arts & Science College affiliated to S.V. University, with an
aggregate of 73.05%.
 Intermediate from Margadarshi Junior College, with an aggregate of 71.80%.
 SSC from Govt High School, with an aggregate of 71.05%.

2. Technical Skills
Operating System : Windows 9X, XP , HP-UX and Solaris.
Packages : MS-Office.
Languages : C, C++, Shell Scripting and SQL.
Markup Languages : HTML, XML.
Products : Oracle BRM, SIEBEL, Toad and SQL Developer.
Others : Web Services, OOPS concepts and Data Structures.
Project Exposures
Vodafone-Greece
Description: Data Migration
Vodafone is the key service provider of wireless services across the Greece region. The
Vodafone Greece has significant retail business across the region and supports the post-pay and
MVNO business. A common Oracle Siebel customer management platform is used for both pre and
post-paid customers across all segments, thus delivering a single view of the customer. This
solution allows common business processes across these different groups.
The customer management solution interfaces to other key components in the solution via the OSB
enterprise application integration component which provides a robust and managed integration
framework as well as providing a level of abstraction to allow downstream components to be
swapped out in the future with minimal impact.
The post-paid charging component is the Oracle Portal (also known as BRM)
Module: Suspense & Order Management
Environment Oracle BRM 7.2.1 and 7.5,
Solaris10, SIEBEL.
Database
Oracle 11g
Role Team member
Team Size 11
Responsibilities:
 Involved in Preparing Knowledge acquisition plans, defining goals and responsibilities during
Transition.
 Involved in the transition from VF-Greece Team by participating in activities like KT, shadowing,
reverse shadowing etc.
 Responsible for developing the Standard Operating Procedures (SOPs), Run books, SLA/KPI
documents and AS-IS-TO-BE documents, pre-bill and post-bill run checks, DO’s and Don’ts etc.
 Processing Pending/Failed orders which are stuck in BRM
 Interact with VF-GR IT team and third party vendors for responding to the customer queries and
smooth execution of bill runs.
 Involved in End to End reconciliation.
 Involved in SLA meetings to define SLAs and SLA calculation/Data extraction (using sql).
 Incident and Service Request Management.
 Pricing and Rating Related issues Management.

3. Vodafone Hutchison Australia/Vodafone Fiji
Description: Application Support and Maintenance for Vodafone Australia and Fiji
1. Vodafone is the key service provider of wireless services across the ANZ region. The
Vodafone Australia has significant retail business across the region and supports the
post-pay and MVNO business. A common Oracle Siebel customer management platform
is used for both pre and post-paid customers across all segments, thus delivering a single
view of the customer. This solution allows common business processes across these
different groups.
The customer management solution interfaces to other key components in the solution via the WBI
enterprise application integration component which provides a robust and managed integration
framework as well as providing a level of abstraction to allow downstream components to be
swapped out in the future with minimal impact.
The post-paid charging component is the Oracle Portal (also known as BRM) system. This provides
batch based charging for all mobile services, fixed line telephony and DSL. In addition, this
platform stores the pre paid call records that were rated by the Alcatel IN so that they can be viewed
Module: by users and Suspense extracted & for Order reporting Management
purposes. Portal is also responsible for the SIM and number
management functionality.
Environment
Oracle BRM 7.X (7.0, 7.4), Solaris10, Fusion
Middleware.
Database
Oracle 11g
Role Team member
Team Size 21
Responsibilities:
 Involved in analyzing the billing and invoicing errors and performing adhoc
billing/invoicing for the accounts that were failed during Billing/Invoicing.
 Formatting the invoices based on the Business Requirement and Australian Telecom
Regulatory rules.
 Analyzing and fixing the failed payments that were not processed/picked during
pin_collect run.
 Developing the automation scripts for repetitive tasks to reduce manual work,
generating alerts for exception scenarios and reconciliation purposes.
 Fixing the Rated Event Loader issues that were occurred during loading/updating of
CDRs in the Infranet Database.
 Performing and Monitoring the batch rating through Pipeline Rating Engine for the post-paid
CDRs and fixing the issues that occurs in Rating.
 Monitoring the rating performance and throughput for the Prepay and MVNO CDRs and
fixing the issues that occurs by co-ordinating with the IN/Mediation Team.
 Performing the bill cycles on time for Vodafone FIJI/VHA and meeting the SLA’s on time.
 Involved in testing the BRM Upgrade modules from BRM 7.0 to BRM 7.4.
 Involved in Performing Day-to-Day Billing activities and Invoicing.
 Developed the scripts for the re-conciliation of rated CDRs and billed CDRs between
BRM, Revenue Assurance and BI.
 Involved in analyzing suspended CDR’s and performing Suspense Re-cycling for the
CDRs that were suspended.
 End-to-End Knowledge on Order Management in BRM.
 Excellent End-End Functional Knowledge on BSS Stack.
 Involved in the life cycle of orders created from platform i.e. SDP.
 Involved in Billing testing and testing environment setup creation.

4. Personal Information
Date of Birth: 10th May, 1987
Linguistic Abilities: English, Hindi, Telugu and Urdu
Address: D-No: 9-740, Kotta Kota Street, Piler, Chittoor(dist)-517214,AndhraPradesh
(Arshad Ali Shaik)