Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. See More: https://bit.ly/2TBZesX

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HOME / COURSE / CUSTOMER SERVICE / ADVANCED DIPLOMA IN CUSTOMER RELATIONSHIP MANAGEMENT
Advanced Diploma in Customer
Relationship Management
( 7 REVIEWS ) 517 STUDENTS
Customer relationship management refers to the set of practices, methods, strategies, and
technologies used by businesses to manage customer’s relations. …
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FREE
1 YEAR
LEVEL 4 - ADV. DIPLOMA
COURSE BADGE
COURSE CERTIFICATE
29NUMBER OF UNITS
0NUMBER OF QUIZZES
23 HOURS, 30 MINUTES
HOME CURRICULUM REVIEWS
Customer relationship management refers to the set of practices, methods, strategies, and
technologies used by businesses to manage customer’s relations. This is important since customers
are important for the success of the business. If you want to learn how to ef ciently communicate
with their customer, clients to understand their demands and needs, then you need to acquire
customer relations skills. You could learn this through formal education or register through a course
like this one. In this course you will learn the necessary skills, knowledge and information of Customer
Relationship Management.
Assessment
This course does not involve any written exams. Students need to answer 5 assignment questions to
complete the course, the answers will be in the form of written work in pdf or word. Students can
write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers
are submitted, the tutor will check and assess the work.
Certification
Edukite courses are free to study. To successfully complete a course you must submit all the
assignment of the course as part of the assessment. Upon successful completion of a course, you can
choose to make your achievement formal by obtaining your Certi cate at a cost of £49.
Having an Of cial Edukite Certi cation is a great way to celebrate and share your success. You can:
Add the certi cate to your CV or resume and brighten up your career

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Course Credit: Edukite
Relationship with Customers
Good Customer Relationship – Why is it Important? 01:00:00
Understanding Your Customers 01:00:00
How to Calculate Customer’s Lifetime Value 00:30:00
How to Keep Your Customers Happy? 01:00:00
How to Get Your Customers to Say ‘Wow!’ 01:00:00
Proven Methods of Customer Retention 01:00:00
The Art of Customer Follow-up 01:00:00
Loyalty Marketing Program 00:30:00
Promotional Items to Enhance Customer Relations 01:00:00
Handling Customer’s Complaints 01:00:00
How to Deal with Dif cult Customers 00:30:00
Introducing the Seven Deadly Sins of Customer Service! 01:00:00
Customer Relationship Management (CRM) Software – The Bene ts 01:00:00
Choosing a CRM Program 00:30:00
COURSE CURRICULUM

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Customer Service over the Phone 01:00:00
Customer Relations and Dealing
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 01:00:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Dif cult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Dif cult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed
Their Issue
01:00:00
Module Twelve – Wrapping Up 00:30:00
Assessment
Submit Your Assignment 00:00:00
Certi cation 00:00:00

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COURSE REVIEWS
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