Edna Nado is a community association manager based in Fairfield, CA with experience managing homeowners associations across several counties in the East Bay area. Her responsibilities include attending board meetings, coordinating projects, communicating with boards, vendors, and homeowners, and ensuring associations adhere to governing documents and maintain financial stability. She previously worked as an administrator for a care home, where she coordinated care programs and activities for clients. Prior to that, she spent 12 years as an assistant vice president and section manager at Bank of the West, where she oversaw transaction processing operations and managed a team of over 40 employees through various projects and system changes.

1. EDNA NADO
Cell # 707-400-8089 – Fairfield, CA – ednanado@ymail.com
Community Association Manager
Community Property Homeowners Association Portfolio Manager in the East Bay. Areas includes
Alameda, Hayward, Contra Costa, Solano, Napa, and Marin County. Attends Board Meetings, vendor
community walk-through, project coordination and direct communication with the Board of Directors,
vendors, and homeowners. Duties includes maintaining the community’s improvement, making sure
that CC&Rs and Rules and Regulations are being adhered, enhancing the value of the properties and
keeping the financial stability of the Homeowners Association.
Achieve goals and objectives of the association as set forth in the governing documents. Ensure that
policies, resolution, and other acts of the board are carried out. Prepare, implement, and oversee the
association’s annual budget, subject to the board’s approval. Keep the board regularly informed of the
association’s fiscal, financial, and operations health. Act as a liaison with all local governmental
authorities and bodies. Ensure that proper maintenance of the associations’ property and capital
equipment. Maintain oversight of all association projects, programs and community relations.
Managed/Administrative office, payroll, accounts payable/receivables, interviewing clients and staff
while focusing on delivering an excellent customer service. Develops home health plans; implements
and directs programs with hospice, health maintenance and senior companion. Ensure that policies and
procedures are within the compliance with the federal and state laws/regulations. Maintain budget
below forecast by 10% while evaluating program activities, expenses and income generated. Perform
daily assurance program reaching the facility’s highest level of safety, 98% within the last 6 years.
Implemented staff incentive program, reducing turn over by 80% and increase tenure service by 25%.
Core Skills:
Customer Service; Budget Production; Logistics; Deposit Operations & General Ledger Entries; Project
Management; Audit (SOX & PriceWaterHouse); Vendor Relations; Conflict Resolution; Cross-functional
team; Fisev/WC3 File Transmission; Image Vision; FED Line; HOST/IS View; WEB Direct; Tumbleweed;
RightFax; Crystal Report; Windows; MS Office; C3; Certified Community Association Manager.
Volunteer/Related Experience:
2012 Presidential Election-Precinct 27 Hercules, CA-November 6, 2012
Experience Unlimited/Eastbay Works Contra Costa County (EDD Affiliated – May 2012
Cordelia Hills Elementary School/State Distinguished Elementary School Fairfield, CA 2008-present
Associa Northern California
Community Association Manager – (2/2014 – present), Concord, CA
· Portfolio Manager of nine (9) Community Homeowners Association- includes areas from
Alameda, Hayward, Solano, Contra Costa, Napa, and Marin County (approximately 500 units).
· Attends Monthly, Bi-monthly, Quarterly and Annual Board/membership meeting.
· Prepares Board Package, Financial Statement, vendor proposals, work order reports,
architectural comprehensive reports, account balance history report, violation/hearing notices
and delinquency reports.
· Communicates directly with the Board of Directors, vendors, and homeowners on all issues,
projects and concerns.

2. EDNA NADO
Cell # 707-400-8089 – Fairfield, CA – ednanado@ymail.com
Community Association Manager
Greenhills Care Home
Administrator/Coordinator – (8/2012-9/2014), American Canyon, CA
· Interview client’s family explaining the facility’s contract, agreement, rules and regulations.
· Plan program activities to assist 24 client’s developmental needs while staying within budget
and compliance.
· Coordinated scheduling of special assistance program such as hospice, homemaker, health
maintenance and senior companion.
· Charting client’s information and improvement, health status and special accommodations.
· Develop and implement related services to meet and identify the facility and client needs.
Bank of the West/BNP Paribas affiliated
AVP-Section Manager (2000-2012), San Ramon, CA
· Transaction Processing Operations/Account Reconcilement – Managed over 40 employees
through conversion, acquisitions, mergers, system upgrades, disaster recovery plan and multiple
projects. Coordinated monthly statement processing for deposit, overdraft letters and ACH
notices.
· Facilitated satisfactory audit results with Sarbanes & Oxley and PriceWaterHouse due to sound
record keeping and thorough documentations.
· Maintained regulatory compliances (BSA/AML/GLBA/Regulations, and Rights to Financial
Privacy).
· Employee annual performance evaluation review.
· Implemented multiple projects including Duplicate Detection/Image Quality Assurance to reduce
duplication and increase processing quality
· Reduced 12% late charges and improved posting into same day by outsourcing Lockbox payments
from in-house processing
Honors & Awards:
Strathmore’s Who’s Who Honors (2012); Women Unlimited Program (2011); Women & Leadership
(2012); Statement Outsourcing Project ($1.5 B/2012); Credit Union Acquisitions Project
($2.2B/2011); Touchpoint Teller Project (2010); Image Initiative Projects (2010); Distinguished
Speaker-Toastmasters Club (2010)
Education/Training/Affiliations:
Feati University Manila, Philippines (attended)
Women Unlimited Inc. Program/Alumni-Burlingame, CA
Nationally Certified Professional in Customer Service-Concord, CA
Women’s Connection Network-San Ramon, CA
Management/Leadership Training Class-San Francisco, CA
Officer-Toastmasters Club-Distinguished Club, District 7-Concord, CA
Certified Community Association Manager (CCAM)
Certified California Association of Community Managers (CACM)