2. Serving University of
Texas students since
1982. Free financial
literacy courses were
offered to account
members.
https://assets.nerdwallet.com/blog/wp-content/uploads/2015/10/financial-literacy-calculator.jpg
6. Patriot Bank is not doing a good job at
establishing that their students are
financially stable.
Students are leaving with more debt, and
the bank is not educating them about
financial literacy.
Associates of Patriot Bank are also
financially unstable.
8. • List their personal financial goals and establish
SMART objectives as guide for meeting their
goals.
• Analyze their monthly expenses and monthly
income through an expense worksheet.
• Explain ways to increase income and decrease
spending by working through 5 different case
study scenarios.
• Produce five ways to increase savings from your
monthly expenses.
Based on the 4 levels
of Patriot Bank
associates, Alpha
consulting company
will approach Patriot
Bank's needs with
differentiated learning
sessions. By the end
of the budget learning
session, all Patriot
Bank associates will
be able to:
Objectives
9. Alpha Consulting
Company will implement
the ADDIE model
framework to represent
a guideline for building
effective training and
performance tools in
five phases.
What we used
10. S.M.A.R.T. GOALS
T: How long is this going to take? A time frame should be set.
R: Expected results should be observable.
A: Is the goal attainable? Are the resources available: skills, abilities, people, funds,
etc.
M: Goals should be measurable so one can have evidence of progress.
S: The is the purpose of the goal? What specifically are we trying to target?
http://www.hr.virginia.edu/uploads/documents/media/Writing_SMART_Goals.pdf
11. Employee Demographics
Executive Management: 4
CEO: Chief Executive Officer
Chief Human Resources Officer
Financial Officer
Chief Strategy and Marketing Officer
Middle management and supervisory employees: 50 (Represents each branch)
25 Branch Managers
15 Assistant Manager
10 Loan Managers
Administrative staff: 25
15 Client Relationship Managers
10 Customer Service Representatives
Production/professional employees: 31
21 Tellers | Personal Bankers
10 Bank Custodians
12. Title Level Description of Role Age Gender Level of
Education
Ethnicity Marital
Status
Chief
Executive
Officer
Executive
Management
The driving force of the company.
Implements new ideas and approves
the ideas of the Executive Team.
Responsible for implementation of
new ideas in the market place.
40-65 Male Ph.D White non-
Hispanic
Married
Chief
Human
Resources
Officer
Executive
Management
25-39 Female PhD Asian or Pacific
Islander
Married
Financial
Officer
Executive
Management
Advises individual banks and
businesses on investments. They are
the primary support to branch
managers in all financial aspects of
the branch,
25-39 Male MBA Black non-
Hispanic
Married
Chief
Strategy
and
Marketing
Officer
Executive
Management
40-65 Male MBA White non-
Hispanic
Married
Patriot Bank Employee Demographics
Executive Management: 4
13. Middle management and supervisory employees:
50 (Represents each branch)
Title Level Description of Role Age Gender Level of
Education
Ethnicity Marital
Status
Branch
Manager
Mid-
Management
Responsible for managerial tasks
and oversees the general operations
within the branch. Works closely
with all members of the staff but
particularly close with the financial
analyst for accounting purposes.
18-25: 35%
25-39: 60%
40-65: 5%
Male: 60%
Female:40%
High School Diploma: 35%
Bachelor’s Degree: 60%
Master’s Degree: 40%
Married: 45%
Single: 65%
Assistant
Manager
Mid-
Management
Assists the branch manager with
day to day operations and is
responsible for staff scheduling and
on property Human Resource
needs.
18-25: 55%
25-39: 25%
40-65: 20%
Male: 35%
Female: 65%
High School Diploma: 50%
Bachelor’s Degree: 50%
Master’s Degree:
Married: 25%
Single: 75%
Loan
Manager
Mid-
Management
Assists customers with private
student loan and small business
loan applications.
18-25: 30%
25-39: 55%
40-65: 15%
Male: 50%
Female: 50%
High School Diploma: 50%
Bachelor’s Degree: 50%
Master’s Degree:
Married: 20%
Single: 80%
Patriot Bank Employee Demographics
14. Administrative staff: 25
Patriot Bank Employee Demographics
Title Level Description of Role Age Gender Level of
Education
Ethnicit
y
Marital
Status
Client
Relationship
Manager
Administrative
Staff
On-campus marketing team.
Responsible for college
marketing initiatives and assists
with signing up students for new
accounts.
18-25: 35%
25-39: 65%
40-65:
65+ :
Male: 25%
Female: 75%
High School Diploma:
60%
Bachelor’s Degree: 40%
Master’s Degree:
Married:20 %
Single: 80%
Customer
Service
Representatives
Administrative
Staff
18-25: 80%
25-39: 20%
40-65:
65+
Male: 45%
Female: 55%
High School Diploma:
80%
Bachelor’s Degree: 20%
Master’s Degree:
Married: 5%
Single: 95%
15. Production/professional employees: 31
Patriot Bank Employee Demographics
Title Level Description of Role Age Gender Level of Education Ethnicity Marital
Status
Personal
Bankers
Production /
Professional
Staff
Processes customer transactions and
are the primary faces of the bank.
Requires strong customer service skills
and smiling faces. Recruited via the
college campus work study program
often times.
18-25: 50%
25-39: 50%
40-65:
65+
Male: 40%
Female: 60%
High School Diploma: 100%
Bachelor’s Degree:
Master’s Degree:
Married: 10%
Single: 90%
Custodians Production /
Professional
Staff
Responsible for the maintenance and
cleanliness of the branch.
18-25: 10%
25-39: 45%
40-65: 40%
65+: 5%
Male: 75%
Female: 25%
High School Diploma: 65%
Bachelor’s Degree:
Master’s Degree:
Married: 50%
Single: 50%
16. LEVELS Executive management (4) Mid-management (50)- Administrative (25) Production/Professionals (31)
PROFILE *Very intelligent and can absorb info
quickly-content needs to be very
relevant to their business/industry
*Used to making their own decisions
and do not like to be told what to do
*Serve as liaison between
employees
*Responsible for consistent
strategy execution
* Client Relationship
Managers marketing
initiatives and assists with
signing up new accounts
* Customer Service
Representatives.
(assists customers with
banking needs either face
to face or over the phone)
*Responsible for customer
transactions and are the primary
faces of the bank
APPROACH
Constructivist learning theory Behaviorism Theory Motivation Theory
OBJECTIVES List 2-3 personal financial goals and establish steps to complete their financial goals through using SMART objectives
Gain a better understanding of budgets by tracking their daily spending habits for a week
Define what their monthly expenses are and their monthly incomes are so that they gain a better understanding of saving and
spending through a monthly income and expense worksheet
Identify ways to increase income and decrease spending by working through 5 different case study scenarios
Length of
Training
1 day training with ½ day online:
A.M. session
Lunch break
P.M. session
3 Day Course:
7 Hours per course with 1
hour break: Group will be
broken out into teams.
2 hr training
4 day span: 2 morning sessions and 2 working lunch sessions with
no more than 15 participants
Summary of Training
17. Team Organization
Objectives………………………………………..…Monique Doughty, Belinda Manrriquez,
Holly Stambaugh, & Eda Talushllari
Demographics…………………………………..Monique Doughty & Belinda Manrriquez
Power Point………………………………………Monique Doughty & Belinda Manrriquez
Company Description…………………………………Holly Stambaugh, & Eda Talushllari
Training Development…………………………Monique Doughty, Belinda Manrriquez,
Holly Stambaugh, & Eda Talushllari
18. • We learned how to better communicate. After a bumpy start trying to figure out
how to work together diligently we found that the GroupMe app was the best
solution. Checking our emails wasn’t working because not everyone is by their
computer daily so we all downloaded the app to our phone and were alerted with
messages. This allowed us to respond with something in a timely manner.
What did the team learn in the process of creating this project?
• One of the easiest things for us was figuring out how we were going to communicate
the best was probably one of the easiest things for us. We knew that communication
would be key on how to best establish this presentation.
What were the easy things?
• Understanding the expectations of the group project started off slightly rocky for
us. Once the company was set up, it made the process a somewhat smoother. There
was some confusion in the beginning on what kind of company we were going to
use. There was a lot of back and forth for a week or so, but once we established an
understanding of the group project expectations then we were able to move forth
on the process.
What was hard?
Group Learning:
19. •We all had specific strengths that helped us put this
together smoothly. Some were better at writing and
giving facts and others were better at compiling and
editing. Our strengths helped us get through this
project with little difficulty.
What
worked
right?
•We should have taken more time to understand what
was being asked of us. At first we thought we could
create just any company and fix any problem so we
started off with one idea and after taking more time to
sit down and read the dialogue we had to discuss how
we were going to reboot our previous game plan. Once
we did that the project began coming together
What
should have
been done
differently?
Group Learning Continued
Editor's Notes
Created by: Monique Doughty, Belinda Manrriquez, Holly Stambaugh, Eda Talushllari
Patriot Bank was first started in Tyler, Texas in 1975 where they provided the citizens of Tyler free bank services. People could deposit, withdraw, cash a check, etc. It was pretty successful at first, but it became hugely successful whenever the bank started offering free monthly financial literacy classes to all of its members. Word spread out like wildfire and everyone wanted to be a part of it. The word even got around to the President of the University of Texas system, and in 1982, Patriot Bank signed a contract with University of Texas system that said that UT was going to use Patriot Bank for their students’ refunds. Not only this, but the goal for UT was so that their students could be more financially stable during college, and after college. Patriot Bank was so thrilled and accepted the contract. After the contract, Patriot Bank decided to not offer any more financial literacy courses to their account members since they expected it would be too difficult and too costly to maintain.
Patriot Bank is the bank that University of Texas students use. It is offered whenever students first sign up for classes. They offer students a free credit/debit card that students can use in any retailer, but the primary use of the card is so that students can use it for refunds. Whenever a student drops from a class or whatnot, the money that is left over goes into the Patriot Bank credit/debit card. Students can then use this card for anything that they would like, just like a normal credit/debit card.
Today, Patriot Bank has grown to over 50 locations all around the surrounding cities where the University of Texas schools are. The corporate office in Tyler, still acts as the corporate office to this day. Patriot Bank has over 5000 employees, but still maintains that “home town” feel. In addition, Patriot Bank has over 50,000 UT System students that have an account with them. Since the huge growth occurred, Patriot Bank has been focusing all of their attention to getting the students refunds on time, and thought they were doing a pretty good job.
Since the huge growth occurred, Patriot Bank has been focusing all of their attention to getting the students refunds on time, and thought they were doing a pretty good job. However, in the past couple of months, Patriot Bank has been having trouble with the students at the University of Texas system. The UT System stated that Patriot Bank is not doing a good job at establishing that their students are financially stable. Students are leaving with more debt, and the bank is not educating them about financial literacy. After taking a good hard look at their own associates, Patriot Bank decided that not only were the students not financially stable, but the associates of Patriot Bank were not either! They decided to do something about this since they have so many students that have accounts with them. Not only this, but Patriot Bank is a very ethical company and believes that is the right thing to do.
Patriot Bank prides itself in helping students along the way and wants all of their students to be successful. Not only this, but they want their associates to be successful as well. The motto of Patriot Bank is: “Helping People Towards Financial Freedom.” Ralph Anderson was the first person to suggest that Patriot Bank offer financial literacy classes to the associates of Patriot Bank, just like they first did in 1975. He argues that if the associates are able to take control of their own financial problems, then they are more likely to help a student who is having issues with his or her financial problems, and they are able to improve the nature of the business. Ralph hired Alpha Consulting Company to establish a Budgeting and Savings Training course where all 150 of the corporate office associates in Tyler, Texas need to take this training course. He argues that after the training course, associates will not have a better understanding of their own financial struggles, but understand the financial struggles of the business as well.
Alpha Consulting Company prides itself on providing the best training and development. To provide the most effective, engaged learning sessions for Patriot Bank, each level of associate will receive the most appropriate training that will require active participation.
The ADDIE Model of instruction systems design (ISD) was first developed for the U.S. Army during the 1970s by Florida State University’s Center for Educational Technology. It is a model with a 5-phase approach. Due to its flexibility, the ADDIE approach is used quite often by many content developers.
https://www.trainingindustry.com/wiki/entries/addie-model.aspx
Merriam, S.B. & Bierema, L. L. (2014). Adult Learning: linking theory and practice. San Francisco, CA: Jossey-Bass.
