Transformative Technology to Save Lives Reinhard Ekl, Director of Product & 911, RapidSOS

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Multimedia usage in a PSAP
EENA 2018

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The Evolution of RapidSOS
• Dial 911 to call 911
• Carrier manages call routing and voice
• Location & more displayed as supplemental data
(side by side with ALI)
2017+: NG911 Clearinghouse
• Use an App to call 911
• RapidSOS manages call routing and voice
• Location displayed on ALI screen
2015-2016: Haven App
Public Safety said “we want better location without an app” and we listened
11/1/2016 09:42:28
(650) 804-0878 VMBL ID= 123
DOE, JOHN – RAPIDSOS MOBILE
1415 ESN 12345
5TH AVE
4TH FLOOR- MEDICAL
SEATTLE WA
CO=RSOS P# (555) 555-5555
X=-122.335592 Y=+47.610100
EENA 2018
+ Many more

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Recent Example: RapidSOS connects Uber to 9-1-1
EENA 2018
2min video:
https://www.youtube.com/watch?v=fZq6eUrKvec

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Recent Example: RapidSOS connects Waze to 9-1-1
EENA 2018
http://info.rapidsos.com/blog/rapidsos-joins-waze-connected-citizens-program

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Apps lead the way: The Internet of Things and 9-1-1
AML/ELS
LOCATION
APPS
LOCATION
MEDICAL
DATA
TEXT PHOTO VIDEO
HOME
SECURITY LOCATION VIDEO VIDEO TEMPERATURE SMOKE
WEARABLES
LOCATION HEART RATE
BLOOD
PRESSURE
GLUCOSE SP02
CONNECTED
CAR LOCATION VIDEO VIDEO AIRBAG SPEED
EENA 2018

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End-to-end NG911 link for more accurate & comprehensive data flow
NG911 Clearinghouse for Supplemental Location Delivery
9-1-1
Call
Wireless Carrier
Selective Router
Voice
PSAP
Voice
GMLC /
MPC
ALI Database
“Control plane” location Basic location ALI query
Cell tower/
location
estimate
Request using Callback Number
(HELD)
Response: Enhanced Location &
More (PIDF-LO)
Integration with 911 phone
or dispatch software
HTTPS
Data SMS
SMS
NG911 Clearinghouse
(NENA i3 LIS & ADR)
ELS / AML / Apps
EENA 2018

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Enhanced Data Display Embedded Into Call-Taking Application
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9. 9
ELS Displayed As Supplemental Location Inside Existing Software
EENA 2018

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Concluding Thoughts
• Public Safety Communications is fragmented and difficult to understand
for many App Developers
• Apps are fragmented and difficult to understand for Public Safety
Communications
• Standards are slow-moving and outdated by the time they get published
• There is a need for a central repository
• Operationally
• Technically
• Cybersecurity
EENA 2018

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Thank you for your attention!
EENA 2018
Contact me at:
rekl@rapidsos.com
www.RapidSOS.com