1. American Express (RC2 Open Core Rep)
 Assisted cardmembersinmanagingtheiraccountsandcomprehendingthe variousbenefitsof
theircards
 Positioned productoffersthatbestbenefitedourcardholders
 Competitively motivatedmyteamtodrive salesandresults
ACHEIVEMENTS AND AWARDS
 Finishedthe yearof 2014 in the top 5 percentof directorate.
 Averaged$3,000 inpointsa month(notincludingsurveysandotherbonuses)
 To date I’ve earned15 Centurionflagsformaintaining overall highstats.
 To date I’ve earned12 Value GenerationAchievementflags
 Attendedandspoke atthe CEN Year End TownHall in New York.
 AttendedKenChenaultoff site TownHall inPhoenix.
 Had the honor of beingan apprentice forOctober2013 new hire class.
 Was giventhe opportunitytohostside byside listeningwithourvariousproductmanagersfrom
our NewYorklocation.
 Assistedmydirectorate incall calibrationsforweeklycall listeningandcoaching.
 Appointedsaleschampionformycurrentteam and giventhe chance to share bestpracticesand
salestraining.
SALES REPRESENTIVE
I am a highlymotivatedSalesprofessional.With8yearsplusof customerservice andsales,Iam able to
assistcustomersina fast-pacedenvironmentwithminimumsupervision.Mystrongverbal,written,and
listeningskillshave helpedme tremendously.Iamverycomfortable interactingwithall levelsof the
public.Problemsolvingquickly,accurately,andefficientlywill mostqualifyme forthisposition.More
than anything,Iam committedtoqualityandexcellentservice.WorkingforAmericanExpressforover3
yearshas givenme the knowledgeof workingefficientlyinasalesdrivenenvironment.Italsogivesme
the abilitytomulti-taskinafastpaced teamenvironment andthe knowledge of customercare thatis
neededtogive eachcard holderanextraordinaryexperience.AsanRC2 OpenCare Representative,I
have developedasense of integrityandcommitmenttocustomersatisfactionaswell asexcellent
communication,presentation,interpersonal skillsandproblem-resolutionskills.