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Global Enterprise Best Practices – Customer Panel Toby Fox, KONE Isabelle Pignon-Mashola, Dell Lance St. Clair, Dell Paul Eide, Sprint Nextel Corporation Best Practices: Global Enterprise
Safe Harbor Statement ,[object Object],[object Object],[object Object]
Toby Fox Assistant Vice President, GIS
All About KONE ,[object Object],[object Object],[object Object],[object Object],[object Object],KONE is one of the world’s leading elevator and escalator companies. It provides its customers with industry-leading elevators and escalators and with innovative solutions for their maintenance and modernization. KONE also provides maintenance of automatic building doors.
Key Challenges, Solution, and Results Challenge ,[object Object],[object Object],[object Object],Solution Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Isabelle Pignon-Mashola Director, IT Global Customer Relationship Management Lance St. Clair Director, Commercial eCommerce, Marcom, & Business Automation
Dell Overview 80% Corporate & Institutional Consumer – Dell Facts Q1/FY2008 Customer Business Mix % Dell Global Facts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Small Business Largest portion of Dell’s Business is Corporate 20%
Corporate Product Portfolio- full range Open and Relevant Dell|EMC Storage Laser Printers LCD Televisions Optiplex Desktops Precision Workstations PowerEdge Servers Latitude Notebooks IT Infrastructure Services System Consolidation Services Software
Key Challenges, Solution, and Results Challenge ,[object Object],[object Object],[object Object],[object Object],Solution Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
All About Sprint Nextel, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],Sprint Nextel, Inc. provides a wide array of digital wireless communications services. The Company offers a differentiated, integrated package of digital wireless communications services under the Nextel brand, primarily to business users.
Key Challenges, Solution, and Results Challenge ,[object Object],[object Object],[object Object],Solution Results ,[object Object],[object Object],[object Object],[object Object]
Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],We strive to improve, t hank you for filling out our survey. ,[object Object],[object Object]
Toby Fox Assistant Vice President, GIS Isabelle Pignon-Mashola Director, IT Global Customer Relationship Management Lance St. Clair Director, Commercial eCommerce, Marcom, & Business Automation Samantha Loveland Director, Client Services Executive salesforce.com Moderated By: Paul Eide Manager, Project Management
Imagine it. Learn it. Use it. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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  • 1. Global Enterprise Best Practices – Customer Panel Toby Fox, KONE Isabelle Pignon-Mashola, Dell Lance St. Clair, Dell Paul Eide, Sprint Nextel Corporation Best Practices: Global Enterprise
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  • 3. Toby Fox Assistant Vice President, GIS
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  • 6. Isabelle Pignon-Mashola Director, IT Global Customer Relationship Management Lance St. Clair Director, Commercial eCommerce, Marcom, & Business Automation
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  • 14.