1. CENTER FOR MANAGEMENT DEVELOPMENT (CMD)
IBS HYDERABAD
www.ibshyderabad.org
th th
16 -18 November, 2015
H Y D E R A B A D
A constituent of IFHE
(Deemed University
US 3 of the UGC Act, 1956)
Retail Banking Challenges
and Latest Trends
Retail Banking Challenges
and Latest Trends
nd
2 Management Development Program on
nd
2 Management Development Program on
th
16 -18 November, 2015th

2. 2
PROGRAMME OBJECTIVES
TARGETGROUP
PEDAGOGY&RESOURCE PERSONS
THETOPICS INCLUDE
CERTIFICATION
The fast changing economic and Banking scenario is bringing about a paradigm shift in growth
strategiesof Banking sector and with the growing demands of the middleincomegroup for betterquality
of life has thrown open new growth strategies to the Banking sector. In the ever changing scenario of
Banking Industry, innovation is the key word for a winner. With the increasing competition among
Banks for mobilizing low-cost deposits, improving credit take-off and thereby increasing profits,
Personal Banking segment paves the path.The personal segment improves the customer base and results
in increase of profit. In view of the importance assumed in the present competitive market, Banks have
targeted the group of Employees of Public & Private companies and institutions, Government, Semi &
quasi Government corporate and Professional and self-employed persons. Proactive to the demands of
various segments of the society, Banks have modified or revised guidelines from time to time to make
theirproductsandtheirdeliverycompetitiveandcustomerfriendly.
Retail Banking in India has emerged as the major driver for banking industry and has witnessed
enormous growth in the past. Banks in India are bullish about the future prospects of retail banking.
Retail banking in India is likely to witness increased activities with the announcement of new banking
Licences which will open up competition in the area leading Banks to keep themselves abreast of the
EMERNGING CHALLENGESAND LATESTTRENDS.
Bank Officers functioning in retail banking segments and others identified for functioning in the area
andTrainers.
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The programme shall use a unique blend of activities/exercises, interactive discussions, presentations,
lectures, and Case Studies. The Course delivery will be done by a unique blend of highly qualified and
experienced faculty members from among the pool of about 100 Faculty members at IBS, Hyderabad as
well as outside experts from the field. The programme envisage to be a trainee oriented one, with more
emphasis on interactions, group discussions, case studies sharing of experience and interface with
successfulpracticalbankers, apartfromtheusualtrainingmethods.
ChangingBankingScenarioandgrowing Consumerism.
RetailBankingAsset Products - Trends andProgress.
RetailBankingDepositProducts - Trends andProgress.
ThirdPartyProducts &Cross Selling-Developingproficiencyinpersonalsellingof products.
ChangingCustomerProfilesandPreferences-CustomerneedsandSatisfaction.
Building up & strengthening market strategies for remunerative business in the competitive
environment.
Reviewof MarketingStrategies
RetailPayments–AlternateChannels–Trends andProgress.
InternationalBestPracticesinRetailBanking.
TheFutureof RetailBanking.
The Centre for Management Development, IBS, Hyderabad, IFHE (Deemed University) will
awardaCertificateofparticipationtotheparticipant,oncompletionoftheProgramme.

3. 3
PROGRAMMEADMINISTRATION
DATESANDVENUE
FEEDETAILS
REGISTRATION
The programme is full time and is residential. Normally the session timings are between 09.45 hrs and
17.15 hrs, with breaks for lunch, tea/coffee.All the participants will be given independent rooms in our
CMD Guest House withdecentfacilities.
16-18, November, 2015 @ IBS Hyderabad, Dontanpalli Campus, Shankerpalli Road, R R District,
Hyderabad- 501203,Telangana,India.
* Service Tax 14% Extra
Registrationfeeincludes...
Accommodation,Breakfast,Lunch,Tea/CoffeeandDinner
Studymaterialandotheracademicinputswillalsobeprovidedtoallparticipants
Accommodation: On campus free Accommodation is available for all participants in the spacious
ExecutiveGuest House of theInstitutecontainingindependentquartersfor all.
Single participant* Rs. 15,000/-
2participantsfromthesameorganization* Rs. 29, 000/-
3participantsfromthesameorganization* Rs. 43,000/-
4participantsfromthesameorganization* Rs. 56,000/-
5participantsfromthesameorganization* Rs.68,000/-
The registration for the programme could be done by sending an email/Letter, furnishing details such as
name, designation, organization and contact details (email, mobile phone number) along with payment
particulars.Paymentcanbemadeon lineorbydraft.
DetailsforFundTransferthrough NET/ONLINE banking:
HDFC Current A/c No: 05212020001733; Bank & Branch: HDFC Bank, Banjara Hills Branch,
Hyderabad; A/c Holder's Name: The ICFAI Foundation for Higher Education; Swift Code:
HDFCINBBXXX; RTGS/NEFTCode:HDFC0000521
Note: While making online transaction kindly mention <yourname RBCALTFEE> ex. Suresh
RBCALTFEE (or) Draft to be made in the name of 'The ICFAI Foundation for Higher Education'
payableatHyderabad.
ABOUTTHE1st RBCALT@IBS Hyd
The 1st MDP on Retail Banking Challenges and
Latest Trends (RBCALT) was organized during
September 17-19, 2014, The 1st MDP was well
received, all the participants expressed great
satisfaction with the rich contents of the
program, with excellent delivery by highly
experienced faculty of IBS Hyderabad and they
were greatly impressed by the hospitality
extendedtothematthehugecampusofIBS.

4. Contact:
4
About IBS Hyderabad
Icfai Business School (IBS), Hyderabad is a
constituent of IFHE (Icfai Foundation for Higher
Education), a Deemed University, declared by the
UGC. It has been ranking among the top business
schools in India, consistently for the past few
years.
The School has been re-accredited by SAQS
(South Asian Quality Standards) till 2018, rated
A** by CRISIL, Eb2 IN by ICRA and as an
“Excellent” Business School by Eduniversal. The
school has excellent Case Research Center which
has a repository of 4000+ cases covering all areas
of management. Some of the IIMs and leading
business schools in India and abroad use the cases
developedbytheInstitute.
Apart from contributing to regular courses leading
to degree, our faculty members also undertake
consultancy, research, deliver MDPs to
executives. The institute holds International
Conferences in all areas of management. The
institute offers Ph.D degree programme which is
rigorous and known for its high quality inputs. IBS
Hyderabad has state of art infrastructure at its
campus spread across 94 acres located near
Shankarpalli, Hyderabad. The School offers BBA,
MBAandPh.D programs.
Dr. Suresh Chandra Bihari
is both a doctorate and is
pursuing D.Litt in Banking.
After a Banking career of
28 years, including 3 years
as a trainer, he is teaching
Banking courses at IBS,
yderabad since last six
years. He has also taught in
various reputed Business
THEPROGRAMME DIRECTOR
Schools in the country as a Visiting Faculty in
Banking. His research interests are mainly in the
Banking domain and he has more than 100
publications to his credit that includes text & edited
books, case studies, and research papers published
in International and National Journals as well as in
important International Conferences. Since 2012,
he is the consulting editor of IUP Journal of Bank
Management. For the academic year 2013-14, he
received the BEST TEACHER AWARD of IBS,
Hyderabad,IFHE (DeemedUniversity).
Centerfor ManagementDevelopment(CMD)
The Center for Management Development, a
Center at IBS, Hyderabad, is aimed at
delivering quality services to industry and
academia in terms of training and consulting.
Our CMD activities include Management
D e v e l o p m e n t P r o g r a m s , F a c u l t y
Development Programs, Executive MBA and
Consultancy in core management areas. The
MDPs/FDPs are offered as open programs or
in-company/institute-specific. Open
programs are for participants from any
organization. In-company/institute-specific
programs are tailor-made as per the
requirementofspecificcompanies/institutes.
Our Programs are conducted as residential or
non-residential; at the IBS campus or at a
chosen location by the client. We have a strong
team of around 150 faculty members with
skills in many contemporary areas of
management.
www.ibshyderabad.org
Programme Director:
Dr. Suresh Chandra Bihari
Professor in Banking & Finance
email: drbihari@ibsindia.org
scbihari@gmail.com
Cell: +91 90106 20500
IBS HYDERABAD
The IFHE University, Donthanpally, Shankarpally Road， Hyderabad， T.S., India.
Tel: +91-8417-236661, www.ibsindia.org, email: DTC@ibsindia.org