1. The Significant Impact of Staff on a
Patients Recovery Journey
Dr Sarah Markham and Michael Humes
Patient Reviewers
2. Overview
Examples of a positive
therapeutic relationship
with a primary nurse
What aspects in the
road to recovery are
important to patients?
3. A Named Nurse Making
All the Difference...
• Spoken to and treated as an individual and an
equal
• Understood my need to deal with underlying
causes
• Understood how unhelpful I found the
constraints and lack of autonomy on the ward
• We always worked well together and respected
each other and each others’ views
4. • Helped me to create emotion/reality checking
tools to deal with my anxiety
• I felt their sole focus was to help and not
judge me
• Supported my need for care plans which didn’t
reduce my autonomy on the ward
• Escorted me on an overnight visit to see my
father when he was very ill
• Trust was a important factor
The Importance of
Support and Trust
5. How my Named Nurse
Played A Major Role in my
Recovery
• Supportive in my care
• Listened to my concerns
• Explained the importance of Personal Hygiene
[How this would benefits my well being]
• Encouraged me to cook meals for myself
• Helped me to engage in ward activities
Acute Stage
6. Pre-Discharge Clinic
Named Nurse and Health Care
Assistants:-
• Explained and guided me on the
process of applying for Section 17
Leave
• Encouraged me to access the gym
regularly
• Making healthy choices re: Food
Shopping and cooking
7. Occupational Therapist and
Support Workers
The importance of :-
• Being self motivated to engage in
activities ie cooking groups
• Having a good structure to my week with
meaningful activities
• Group work; Preparing for life in the
community when dis-charged ‘Moving On’
8. Independent Living/
Step Down Service/
Flat Sharing
Encouraged patients in daily living tasks:
• Support patients to engage in college
courses or work opportunities
• Having open communications to voice any
concerns in weekly house meetings
• Giving feedback on progress of patients
9. The Patient Reviewer
Application Process
• Helped me with the job application
form
• Attended the interview with me
• Supported me as coordinator in my
new job role
