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©UNCTAD 2000 1
End
©UNCTAD 2000 2
End
About …
Risk Management
©UNCTAD 2000 3
End
Mouse ‘Click’ to move on to the next slide
Next
What is Risk Management?
Who uses Risk Management?
How is Risk Management used?
Risk Management in Customs
How do you use it in Customs?
©UNCTAD 2000 4
End
Mouse ‘Click’ to move on to the next slide Next
• Good management practice
• Process steps that enable improvement
in decision making
• A logical and systematic approach
• Identifying opportunities
• Avoiding or minimising losses
What is Risk Management?
©UNCTAD 2000 5
End
Mouse ‘Click’ to move on to the next slide Next
Risk Management is the name given
to a logical and systematic method
of identifying, analysing, treating
and monitoring the risks involved in
any activity or process.
What is Risk Management?
©UNCTAD 2000 6
End
Mouse ‘Click’ to move on to the next slide Next
Risk Management is a
methodology that helps managers
make best use of their available
resources
What is Risk Management?
©UNCTAD 2000 7
End
Next
Risk Management
practices are widely used
in public and the private
sectors, covering a wide
range of activities or
operations.
These include:
Who uses Risk Management?
• Finance and
Investment
• Insurance
• Health Care
• Public
Institutions
• Governments
©UNCTAD 2000 8
End
Next
• Effective Risk Management
is a recognised and valued skill.
• Educational institutions have formal
study courses and award degrees in Risk
Management.
• The Risk Management process is well
established. (International RM process
standards.)
Who uses Risk Management?
©UNCTAD 2000 9
End
Next
Risk Management is
now an integral part of business
planning.
Who uses Risk Management?
©UNCTAD 2000 10
End
The Risk Management
process steps are a
generic guide for
any organisation,
regardless of the
type of business,
activity or function.
How is Risk Management used?
Next
There are
7 steps
in the RM
process
©UNCTAD 2000 11
End
Next
The basic process steps are:
Establish the context
Identify the risks
Analyse the risks
Evaluate the risks
Treat the risks
©UNCTAD 2000 12
End
Next
‘Risk’ is dynamic and subject to constant
change, so the process includes
continuing:
Communication & consultation
Monitoring and review
and
©UNCTAD 2000 13
End
Next
The Risk Management process:
The strategic and organisational context
in which risk management will take
place.
For example, the nature of your
business, the risks inherent in your
business and your priorities.
Communicate & consult
Establish the context
©UNCTAD 2000 14
End
Next
The Risk Management process:
Communicate & consult
Monitor and review
Defining types of risk, for instance,
‘Strategic’ risks to the goals and
objectives of the organisation.
• Identifying the stakeholders, (i.e.,who
is involved or affected).
• Past events, future developments.
Identify the risks
©UNCTAD 2000 15
End
Next
The Risk Management process:
Communicate & consult
Monitor and review
Analyse the risks
How likely is the risk event to happen?
(Probability and frequency?)
What would be the impact, cost or
consequences of that event occurring?
(Economic, political, social?)
©UNCTAD 2000 16
End
Next
The Risk Management process:
Communicate & consult
Monitor and review
Evaluate the risks
Rank the risks according to
management priorities, by risk
category and rated by likelihood and
possible cost or consequence.
Determine inherent levels of risk.
©UNCTAD 2000 17
End
Next
The Risk Management process:
Treat the risks
Develop and implement a plan with specific
counter-measures to address the
identified risks.
Consider:
• Priorities (Strategic and operational)
• Resources (human, financial and technical)
• Risk acceptance, (i.e., low risks)
©UNCTAD 2000 18
End
Next
The Risk Management process:
Document your risk management plan and
describe the reasons behind selecting the
risk and for the treatment chosen.
Record allocated responsibilities, monitoring
or evaluation processes, and assumptions on
residual risk.
Communicate & consult
Monitor and review
Treat the risks
©UNCTAD 2000 19
End
Next
The Risk Management process:
Communicate & consult
Risk Management policies and decisions
must be regularly reviewed.
Monitor and review
In identifying, prioritising and treating risks,
organisations make assumptions and decisions
based on situations that are subject to
change, (e.g., the business environment,
trading patterns, or government policies).
©UNCTAD 2000 20
End
Next
The Risk Management process:
Risk Managers must monitor activities and
processes to determine the accuracy of
planning assumptions and the effectiveness
of the measures taken to treat the risk.
Methods can include data evaluation,
audit, compliance measurement.
Communicate & consult
Monitor and review
©UNCTAD 2000 21
End
Next
The Risk Management process:
Establish the context
Identify the risks
Analyse the risks
Evaluate the risks
Treat the risks
©UNCTAD 2000 22
End
Next
Customs administrations have turned
increasingly to Risk Management as an
effective means of meeting national
objectives.
Administrations provide facilitation while
maintaining control over the international
movement of goods and persons.
Risk management helps in matching Customs
priorities to resources.
Risk Management in Customs
©UNCTAD 2000 23
End
Next
International Organisations encourage and
support the adoption of modern Customs
control techniques, using Risk Management
principles., e.g.,
•WTO/Kyoto Convention.
•APEC Sub-Committee on Customs
Procedures.
•Transport Industry representative bodies.
Risk Management in Customs
©UNCTAD 2000 24
End
Next
Risk management within Customs can be
strategic, operational or tactical.
Risk Management in Customs
Strategic: Risks to
Customs goals and objectives,
e.g.,prohibitions and
restrictions, (social or
economic), health,
revenue, environment.
©UNCTAD 2000 25
End
Next
Risk management within Customs can be
strategic, operational or tactical.
Risk Management in Customs
Operational: Decisions
and action plans
on measures taken to deal
with the assessed risks.
Deployment of resources;
monitoring and review.
©UNCTAD 2000 26
End
Next
Risk management within Customs can be
strategic, operational or tactical.
Risk Management in Customs
Tactical: Used by
officers at their workplace,
to deal with immediate
situations, working within
set parameters and
to approved procedures.
©UNCTAD 2000 27
End
Next
• Economic benefits, by facilitating the
movement of goods, ships, aircraft and
people – when rated low risk.
• Makes more effective use of existing skills
and experience – giving better results.
• Improves the quality of Customs controls –
information and accountability.
Risk Management in Customs
Why you should use Risk Management:
©UNCTAD 2000 28
End
Next
The process helps Administrations
focus on priorities and in decisions on
deploying limited resources to deal with
the highest risks.
Risk Management in Customs
Why you should use Risk Management:
©UNCTAD 2000 29
End
Next
How do you use it in Customs?
The first step is to look at your Customs
context.
• What is the role of Customs?
• What are your national priorities and the
expectations of the government and the
public?
• What is the nature of your operational
environment?
Where do you start?
©UNCTAD 2000 30
End
Next
How do you use it in Customs?
The next steps in the Risk Management
process are to:-
• Identify the risks
• Analyse the risks; and
• Evaluate the risks,
… but, if you are just starting on Risk
Management planning:
Where does the information come from?
Who does this?
©UNCTAD 2000 31
End
Next
Responsibilities must be allocated:
• Appoint a Risk Management champion with
appropriate qualifications, including
experience and analytical skills.
• Form a Risk Management Committee,
representative of operational areas.
• Conduct Risk Management Workshops.
• Determine operating procedures.
Who does the Risk Assessment?
©UNCTAD 2000 32
End
Next
1. Identify commodity or control risks;
e.g., high duty rates or quantity
controls, the demand for prohibited
goods, such as drugs, pornography,
traffic in CITES wildlife.
2. Research existing databases and
records on commodity and trader
histories.
3. Evaluate current procedures to identify
potential control weaknesses.
Sources of information for Risk Assessments
©UNCTAD 2000 33
End
Next
After identifying and analysing
the risks, you can evaluate.
• What is the likelihood of the risk
event occurring?
Evaluate the risks
•Almost certain
•Likely
•Moderate
•Unlikely
•Rare?
What is the
consequence
if the risk
event
occurs?
•Extreme
•Very high
•Moderate
•Low
•Negligible?
©UNCTAD 2000 34
End
Next
You need to describe or to quantify
exactly what the ‘Likelihood’ and
‘Consequence’ terms means to you.
This helps in ensuring a consistent
approach in future risk assessment and
review and monitoring.
It promotes a common understanding
within the Administration.
Evaluate the risks
©UNCTAD 2000 35
End
Next
After establishing ‘Likelihood’ and
‘Consequence’ you can use a table like
this to set a level of risk.
Evaluate the risks
Extreme Very high Moderate Low Negligible
Almost
certain
Severe Severe High Major Moderate
Likely Severe High Major Significant Moderate
Moderate High Major Significant Moderate Low
Unlikely Major Significant Moderate Low Very low
Rare Significant Moderate Low Very low Very Low
You must define what these risk levels mean to you.
©UNCTAD 2000 36
End
Next
Low and very low level risks can normally
be accepted, subject to on-going
monitoring.
All other risks are included in the
management plan.
The plan catalogues the risks, the level of
risk, and describes a treatment.
The treatment is the action proposed,
(and perhaps the resources allocated).
Treating the risks
©UNCTAD 2000 37
End
Next
Treating the risks
Targeted
selections
Development of
Risk Profiles
Physical
examination
Industry audits
Random
examinations
Compliance
improvement
©UNCTAD 2000 38
End
Next
Treating the risks
A common method of treating risks is to
develop risk profiling and targeting
systems.
This means – in the case of goods –
selecting transactions for specific
checks, according to trader, agent,
origin of goods, commodity code, duty
rate, routing, value, etc.
©UNCTAD 2000 39
End
Next
Treating the risks
Risk Profiles are developed as a means of
putting risk management into practice at
the Operational level.
A Risk Profile is normally specific to a
Customs office. It describes:
• The risk areas
• Assessment of the level of risk
• The countermeasures adopted
• Activation date and review dates
• Means of measuring effectiveness.
©UNCTAD 2000 40
End
Next
Treating the risks
Using the profile information, consignments
of goods, means of transport and people
are targeted.
The profile information is used as the
basis for Selection Criteria.
Documents received and processed
by Customs, i.e., cargo and
passenger manifests, goods
declarations, are compared
against the Selection Criteria
Selection
Criteria
©UNCTAD 2000 41
End
Next
Treating the risks
Selections are made by manual checks of
documents, or by using automated systems.
Selected transactions or movements are
subject to the actions detailed in the profile
or plan, e.g., physical examination, audit, etc.
Selection
Criteria
Documents
and Data
Selected
movements
©UNCTAD 2000 42
End
Next
Monitor & Review
The initial assessment made of the
existence and level of risks must be
evaluated on a regular basis.
You need to measure the effectiveness
of risk profiles and update as necessary.
• Reliable reporting of examination results
• Compliance measurement activities
• Feedback from the business community
• Results analysis and data comparisons
©UNCTAD 2000 43
End
Next
The starting point is the Action Plan:
1. Allocate responsibilities, e.g., a Risk
Management Champion and a working party.
2. Evaluate how Risk Management processes
can be best applied in your national
environment.
3. Survey existing skills and do a training
needs assessment.
4. Catalogue existing sources of data or
information that can help in identifying
risks.
Using Risk Management
©UNCTAD 2000 44
End
Next
5. Flow chart existing processes.
6. Communicate and consult – within Customs,
with other Agencies, the trading community
and transport industry.
7. Obtain IT tools or set up processes for
effectively operating a selectivity system.
8. Provide training in profiling/selectivity skills.
9. Test and gain confidence in the Risk
Management process.
Using Risk Management
©UNCTAD 2000 45
End
This presentation endeavors to cover
briefly the concepts and the benefits
of using Risk Management practices,
particularly within Customs
Administrations.
The processes and the many control
options deserve further study, and
many other sources of information on
this topic are available.
Control AND Facilitation
By.. Risk Management End

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risk.ppt

  • 2. ©UNCTAD 2000 2 End About … Risk Management
  • 3. ©UNCTAD 2000 3 End Mouse ‘Click’ to move on to the next slide Next What is Risk Management? Who uses Risk Management? How is Risk Management used? Risk Management in Customs How do you use it in Customs?
  • 4. ©UNCTAD 2000 4 End Mouse ‘Click’ to move on to the next slide Next • Good management practice • Process steps that enable improvement in decision making • A logical and systematic approach • Identifying opportunities • Avoiding or minimising losses What is Risk Management?
  • 5. ©UNCTAD 2000 5 End Mouse ‘Click’ to move on to the next slide Next Risk Management is the name given to a logical and systematic method of identifying, analysing, treating and monitoring the risks involved in any activity or process. What is Risk Management?
  • 6. ©UNCTAD 2000 6 End Mouse ‘Click’ to move on to the next slide Next Risk Management is a methodology that helps managers make best use of their available resources What is Risk Management?
  • 7. ©UNCTAD 2000 7 End Next Risk Management practices are widely used in public and the private sectors, covering a wide range of activities or operations. These include: Who uses Risk Management? • Finance and Investment • Insurance • Health Care • Public Institutions • Governments
  • 8. ©UNCTAD 2000 8 End Next • Effective Risk Management is a recognised and valued skill. • Educational institutions have formal study courses and award degrees in Risk Management. • The Risk Management process is well established. (International RM process standards.) Who uses Risk Management?
  • 9. ©UNCTAD 2000 9 End Next Risk Management is now an integral part of business planning. Who uses Risk Management?
  • 10. ©UNCTAD 2000 10 End The Risk Management process steps are a generic guide for any organisation, regardless of the type of business, activity or function. How is Risk Management used? Next There are 7 steps in the RM process
  • 11. ©UNCTAD 2000 11 End Next The basic process steps are: Establish the context Identify the risks Analyse the risks Evaluate the risks Treat the risks
  • 12. ©UNCTAD 2000 12 End Next ‘Risk’ is dynamic and subject to constant change, so the process includes continuing: Communication & consultation Monitoring and review and
  • 13. ©UNCTAD 2000 13 End Next The Risk Management process: The strategic and organisational context in which risk management will take place. For example, the nature of your business, the risks inherent in your business and your priorities. Communicate & consult Establish the context
  • 14. ©UNCTAD 2000 14 End Next The Risk Management process: Communicate & consult Monitor and review Defining types of risk, for instance, ‘Strategic’ risks to the goals and objectives of the organisation. • Identifying the stakeholders, (i.e.,who is involved or affected). • Past events, future developments. Identify the risks
  • 15. ©UNCTAD 2000 15 End Next The Risk Management process: Communicate & consult Monitor and review Analyse the risks How likely is the risk event to happen? (Probability and frequency?) What would be the impact, cost or consequences of that event occurring? (Economic, political, social?)
  • 16. ©UNCTAD 2000 16 End Next The Risk Management process: Communicate & consult Monitor and review Evaluate the risks Rank the risks according to management priorities, by risk category and rated by likelihood and possible cost or consequence. Determine inherent levels of risk.
  • 17. ©UNCTAD 2000 17 End Next The Risk Management process: Treat the risks Develop and implement a plan with specific counter-measures to address the identified risks. Consider: • Priorities (Strategic and operational) • Resources (human, financial and technical) • Risk acceptance, (i.e., low risks)
  • 18. ©UNCTAD 2000 18 End Next The Risk Management process: Document your risk management plan and describe the reasons behind selecting the risk and for the treatment chosen. Record allocated responsibilities, monitoring or evaluation processes, and assumptions on residual risk. Communicate & consult Monitor and review Treat the risks
  • 19. ©UNCTAD 2000 19 End Next The Risk Management process: Communicate & consult Risk Management policies and decisions must be regularly reviewed. Monitor and review In identifying, prioritising and treating risks, organisations make assumptions and decisions based on situations that are subject to change, (e.g., the business environment, trading patterns, or government policies).
  • 20. ©UNCTAD 2000 20 End Next The Risk Management process: Risk Managers must monitor activities and processes to determine the accuracy of planning assumptions and the effectiveness of the measures taken to treat the risk. Methods can include data evaluation, audit, compliance measurement. Communicate & consult Monitor and review
  • 21. ©UNCTAD 2000 21 End Next The Risk Management process: Establish the context Identify the risks Analyse the risks Evaluate the risks Treat the risks
  • 22. ©UNCTAD 2000 22 End Next Customs administrations have turned increasingly to Risk Management as an effective means of meeting national objectives. Administrations provide facilitation while maintaining control over the international movement of goods and persons. Risk management helps in matching Customs priorities to resources. Risk Management in Customs
  • 23. ©UNCTAD 2000 23 End Next International Organisations encourage and support the adoption of modern Customs control techniques, using Risk Management principles., e.g., •WTO/Kyoto Convention. •APEC Sub-Committee on Customs Procedures. •Transport Industry representative bodies. Risk Management in Customs
  • 24. ©UNCTAD 2000 24 End Next Risk management within Customs can be strategic, operational or tactical. Risk Management in Customs Strategic: Risks to Customs goals and objectives, e.g.,prohibitions and restrictions, (social or economic), health, revenue, environment.
  • 25. ©UNCTAD 2000 25 End Next Risk management within Customs can be strategic, operational or tactical. Risk Management in Customs Operational: Decisions and action plans on measures taken to deal with the assessed risks. Deployment of resources; monitoring and review.
  • 26. ©UNCTAD 2000 26 End Next Risk management within Customs can be strategic, operational or tactical. Risk Management in Customs Tactical: Used by officers at their workplace, to deal with immediate situations, working within set parameters and to approved procedures.
  • 27. ©UNCTAD 2000 27 End Next • Economic benefits, by facilitating the movement of goods, ships, aircraft and people – when rated low risk. • Makes more effective use of existing skills and experience – giving better results. • Improves the quality of Customs controls – information and accountability. Risk Management in Customs Why you should use Risk Management:
  • 28. ©UNCTAD 2000 28 End Next The process helps Administrations focus on priorities and in decisions on deploying limited resources to deal with the highest risks. Risk Management in Customs Why you should use Risk Management:
  • 29. ©UNCTAD 2000 29 End Next How do you use it in Customs? The first step is to look at your Customs context. • What is the role of Customs? • What are your national priorities and the expectations of the government and the public? • What is the nature of your operational environment? Where do you start?
  • 30. ©UNCTAD 2000 30 End Next How do you use it in Customs? The next steps in the Risk Management process are to:- • Identify the risks • Analyse the risks; and • Evaluate the risks, … but, if you are just starting on Risk Management planning: Where does the information come from? Who does this?
  • 31. ©UNCTAD 2000 31 End Next Responsibilities must be allocated: • Appoint a Risk Management champion with appropriate qualifications, including experience and analytical skills. • Form a Risk Management Committee, representative of operational areas. • Conduct Risk Management Workshops. • Determine operating procedures. Who does the Risk Assessment?
  • 32. ©UNCTAD 2000 32 End Next 1. Identify commodity or control risks; e.g., high duty rates or quantity controls, the demand for prohibited goods, such as drugs, pornography, traffic in CITES wildlife. 2. Research existing databases and records on commodity and trader histories. 3. Evaluate current procedures to identify potential control weaknesses. Sources of information for Risk Assessments
  • 33. ©UNCTAD 2000 33 End Next After identifying and analysing the risks, you can evaluate. • What is the likelihood of the risk event occurring? Evaluate the risks •Almost certain •Likely •Moderate •Unlikely •Rare? What is the consequence if the risk event occurs? •Extreme •Very high •Moderate •Low •Negligible?
  • 34. ©UNCTAD 2000 34 End Next You need to describe or to quantify exactly what the ‘Likelihood’ and ‘Consequence’ terms means to you. This helps in ensuring a consistent approach in future risk assessment and review and monitoring. It promotes a common understanding within the Administration. Evaluate the risks
  • 35. ©UNCTAD 2000 35 End Next After establishing ‘Likelihood’ and ‘Consequence’ you can use a table like this to set a level of risk. Evaluate the risks Extreme Very high Moderate Low Negligible Almost certain Severe Severe High Major Moderate Likely Severe High Major Significant Moderate Moderate High Major Significant Moderate Low Unlikely Major Significant Moderate Low Very low Rare Significant Moderate Low Very low Very Low You must define what these risk levels mean to you.
  • 36. ©UNCTAD 2000 36 End Next Low and very low level risks can normally be accepted, subject to on-going monitoring. All other risks are included in the management plan. The plan catalogues the risks, the level of risk, and describes a treatment. The treatment is the action proposed, (and perhaps the resources allocated). Treating the risks
  • 37. ©UNCTAD 2000 37 End Next Treating the risks Targeted selections Development of Risk Profiles Physical examination Industry audits Random examinations Compliance improvement
  • 38. ©UNCTAD 2000 38 End Next Treating the risks A common method of treating risks is to develop risk profiling and targeting systems. This means – in the case of goods – selecting transactions for specific checks, according to trader, agent, origin of goods, commodity code, duty rate, routing, value, etc.
  • 39. ©UNCTAD 2000 39 End Next Treating the risks Risk Profiles are developed as a means of putting risk management into practice at the Operational level. A Risk Profile is normally specific to a Customs office. It describes: • The risk areas • Assessment of the level of risk • The countermeasures adopted • Activation date and review dates • Means of measuring effectiveness.
  • 40. ©UNCTAD 2000 40 End Next Treating the risks Using the profile information, consignments of goods, means of transport and people are targeted. The profile information is used as the basis for Selection Criteria. Documents received and processed by Customs, i.e., cargo and passenger manifests, goods declarations, are compared against the Selection Criteria Selection Criteria
  • 41. ©UNCTAD 2000 41 End Next Treating the risks Selections are made by manual checks of documents, or by using automated systems. Selected transactions or movements are subject to the actions detailed in the profile or plan, e.g., physical examination, audit, etc. Selection Criteria Documents and Data Selected movements
  • 42. ©UNCTAD 2000 42 End Next Monitor & Review The initial assessment made of the existence and level of risks must be evaluated on a regular basis. You need to measure the effectiveness of risk profiles and update as necessary. • Reliable reporting of examination results • Compliance measurement activities • Feedback from the business community • Results analysis and data comparisons
  • 43. ©UNCTAD 2000 43 End Next The starting point is the Action Plan: 1. Allocate responsibilities, e.g., a Risk Management Champion and a working party. 2. Evaluate how Risk Management processes can be best applied in your national environment. 3. Survey existing skills and do a training needs assessment. 4. Catalogue existing sources of data or information that can help in identifying risks. Using Risk Management
  • 44. ©UNCTAD 2000 44 End Next 5. Flow chart existing processes. 6. Communicate and consult – within Customs, with other Agencies, the trading community and transport industry. 7. Obtain IT tools or set up processes for effectively operating a selectivity system. 8. Provide training in profiling/selectivity skills. 9. Test and gain confidence in the Risk Management process. Using Risk Management
  • 45. ©UNCTAD 2000 45 End This presentation endeavors to cover briefly the concepts and the benefits of using Risk Management practices, particularly within Customs Administrations. The processes and the many control options deserve further study, and many other sources of information on this topic are available. Control AND Facilitation By.. Risk Management End