1. MOBILE BANKING & FINANCIAL INCLUSION
UPU Forum on Financial Inclusion
Abdellatif Benider
Saphir Systems
November 5th 2014

2. 2UPU Forum on Financial Inclusion
Financial inclusion Objective
To Contribute to social inclusion by
• Delivering financial services
• At affordable costs
• To sections of disadvantaged and low-income segments of society*
(*) Based on Wikipedia

3. 3UPU Forum on Financial Inclusion
Barriers to financial inclusion
• Unaffordable Services
• High transactions pricing
• Deposits with a minimum amount
• Accessibility
• Inadequate infrastructure / Rural
environment
• Lack of critical mass that may generate
a network density
• Psychological barrier
• Context inadequacy
• Cultural Gap
New
Distribution
Model
How ???
Mobile
Banking

4. 4UPU Forum on Financial Inclusion
Mobile Banking
Mobile banking should be system that allows
• Customers or Partners of Financial institutions
• To conduct a number of financial transactions
• Through their mobile phones
• In Secured environment
• ASAP : As Simply as Possible

5. 5UPU Forum on Financial Inclusion
Saphir MFS: Login / Smart Phone

6. 6UPU Forum on Financial Inclusion
Saphir MFS: Cash Transfer / Smart Phone

7. 7UPU Forum on Financial Inclusion
Saphir MFS: Cash Transfer / Java Phone

8. 8UPU Forum on Financial Inclusion
Saphir MFS: Bill Payment / Java Phone

9. 9UPU Forum on Financial Inclusion
Saphir MFS: Architecture
Bank Information System
Accounts
Management
Cards
Management
Cards
Management
GSM
Network
SMS
Gprs /3G
Network
Mobile Banking Plateform
IVR
Gateway
SMS
Gateway
Internet
Gateway
Ussd
Gateway
A
U
T
H
E
N
T
I
C
A
T
I
O
N
Pricing
Management
Loyalty
Management
Risk
Management
Regulation
Compliance
Back
End
Interface
GSM
Network
Voice
Advanced
Modules
No Mobile App
Mobile App
required

10. 10UPU Forum on Financial Inclusion
The financial services to make available
Services Sample
Transfer Cash to Cash (Transfer Person to Person)
Cash Payment (Transfer Person to Merchant)
Inward Remittances – IFS Interface -
Bill Payment & Top up
Distribution of Social Aid and Scholarships (Gov. To Person)
Cash in / Cash out
Balance inquiry
Operations statement
Transfer Account to Cash
Transfer Account To ATM
Account To Saving
Agent
X
X
X
X
X
X
Account
X
X
X
X
X
X
X
X
X
X
One Solution / Multi-use

11. 11UPU Forum on Financial Inclusion
Saphir MFS Scalability
.
High-End
• Stock portfolio
• ATM & Branch finder
• Notifications & Alerts
Unbanked people
• Cash to Cash
• Bill Payment & Top up
• Distribution of Social Aid and Scholarships
Low income banked persons
• Cash in / Cash out
• Balance inquiry & Operations statement
• Transfer Account to Cash
• Transfer Account To ATM
• Account To Saving
• Bill Payment & Top up
Mid-Range
• Checkbook services : Request, block, eCertification
• Card services : Hold, Unhold, etc..

12. 12UPU Forum on Financial Inclusion
Saphir MFS: Architecture
Bank Information System
Accounts
Management
Cards
Management
Cards
Management
GSM
Network
SMS
Gprs /3G
Network
Mobile Banking Plateform
IVR
Gateway
SMS
Gateway
Intern
et
Gateway
Ussd
Gateway
A
U
T
H
E
N
T
I
C
A
T
I
O
N
Pricing
Management
Loyalty
Management
Risk
Management
Regulation
Compliance
Back
End
Interface
GSM
Network
Voice
Agent
Management
Product
Configurator

13. 13UPU Forum on Financial Inclusion
Saphir MFS: Example – On Smart Phone for High End

14. 14UPU Forum on Financial Inclusion
Barriers removal for financial inclusion
• Affordable Services
• Electronic transaction: Insignificant cost
• Branchless Banking: Reduced cost
• Accessibility increase
• Electronic transaction: No distance
• Agent network capillarity: Small distance
• Psychological comfort
• Electronic transaction: Users own context
• Agent network : Cultural similarity
• Unaffordable Services
• High transactions pricing
• Deposits with a minimum amount
• Accessibility
• Inadequate infrastructure
• Network density
• Psychological barrier
• Context inadequacy
• Cultural Gap

15. Merci
Confidentiel - Offre Préliminaire - Projet Agents ABB