1. Doddy Fahreza, S.T
+6285270636471
doddyfahreza26@gmailcom
CURICULUM VITAE
Doddyanengineer with a strong knowledge of GSM/UMTS, LTE, Fiber Optic and
customer complaint handling. He has experience for the past 5 years professional
experienced in Telecom Industry and involve some projects in Indonesia.
 2G and 3G Monitoring and Capacity Management,
 Mapping Metro–E with balance and Strong Knowledge of Fiber Optic
(Metro-E) Networks Performances,
 Admin Project of New BTS and Metro-E Development.
 Customer Service Handling Complaint for VIP/VVIP of TELKOMSEL

Personal Details
Full Name Doddy Fahreza
Place/Date of birth Medan, 26th December 1989
E-mail doddyfahreza26@gmail.com
Nationality Indonesian
Present Address Jl. Kemanggisan ilir 3 no.3 Kec.Palmerah Kel. Palmerah RT.006 / RW.01
Jakarta Barat.DKI Jakarta.Kode Pos 11480
Experience
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Reference
PT Telkomsel
Telecommunication Operator
November 2014 - present
Back End Support Head Quarter (BES HQ) & IT Helpdesk for Amdocs(L2)
 VIP Complaint Handling,
 Change Ownership from Coorporate to Consumer,
activating/remove Package, Fixing data Kartu Halo using Amdocs
Customer Relationship Management (CRM)
 Pairing IMEI, Updating SRM, Deleting Quarantine, Suspend/
Unsuspend Sim Card for Prepaid, UPCC Profile using Merah Putih
 Suspend/Unsuspend, Cease Kartu Halo for Postpaid using Amdocs
Customer Relationship Management (CRM)
 Fixing SRM Simcard on database using TOAD
 Coordinating issue with PIC and Consumer
 Activating / Removing NSP using NSP 1212
 Coordinating with Amdocs to fixing the error system or order using
Remedy WOW and OutLook
 Creating repot daily and Monthly (Ms Excel and Ms Power Point)
 Complaint Monitoring using IT Service Management Center
 Making a new plan for the team to be presented to Manager
 Creating ticket for the customer complaint using Customer
Relationship Management (CRM)
Ade Elisa Damanik ( Supervisor Back End Support Head Quarter)
Andika Arsi Pramono (Manager Back End Support Head Quater)

2. Doddy Fahreza, S.T
+6285270636471
doddyfahreza26@gmailcom
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Reference
PT. Telkom Indonesia Tbk
Telecommunication Operator
December 2012 – November 2014
Fiber Optic Metro-E Monitoring for Telkomsel (all IndonesiaRegional)
 Admin Project to Build New BTS using WarRoom and Tenoss.
 Network Monitoring and Maintenance of Metro Ethernet usingTsel
(Jakabaring), T3 Online dan Telkom Care
 Checking Network Performances usingsecureCRT, Tenoss and Extra
Putty
 Coordinating the issue with PIC Area
 Guardingthe fixingand maintenance with PIC until the issue solved
 Reporting the issueon Ms Excel (Pivot & Vlook Up) and Ms Word to
be presented for all Manager area
 Make a daily, weekly and monthly report to be presented for
Manager
Yono Rusiono Dwiputra (Manager div.New BTS Develpoment atTelkom)
Mihya Zaki (Junior Manager div. EOS TSel at Telkom)
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Reference
PT. Huawei Services
Telecommunication Operator (XL)
August 2012 - December 2012
Regional FaultMonitoring(West Area)
 Network Monitoring, Maintenance of 2G, 3G and Hub
West Area (Sumatera) using LMT
 Analyze Alarm and the Trouble that shown On LMT
 Coordinating the issuewith PIC area
 Guarding the fixing and maintenace with PIC until the issue solved
 Make a report of the issues that shift (Ms. Excel and.Rar)
 Uploading the report to SAP
Aditya Mahardia ( SPV at Regional Fault Monitoring )
Project Experience
Project Name
Main activities and responsibilities
New BTS Development (Kalimantan,Jawa Baratdan Sumalirja)
 Data checking such as location and the equipments
 Proposal checking
 Completing the PIC
 Completing the adress
 Completing the cost

3. Doddy Fahreza, S.T
+6285270636471
doddyfahreza26@gmailcom
Education
Dates
Education major
Organization providingeducation
GPA
2013 – 2014
Bachelor Degree of Electro (Telecommunication)
Institute Sains Dan Teknologi Nasional (ISTN) Jakarta
2.87
Dates
Education major
Organization providingeducation
GPA
2008 – 2012
Diploma Degree of Telecommunication
Institute Teknologi Telkom (IT TELKOM) Bandung
2.77
Dates
Principal subjects
Organization providingeducation
2005 – 2008
Sciences
SMA Negeri 3, Medan
Professional Training and Courses
Training CCNA 1 & CCNA 2
Names Class Network Fundamental, Routing Protocol and Concepts
Organization
Main activities and responsibilities
Certificate
Names
Score
Certificate
Names
Score
Achievement
Company
Cisco Networking Academy and TrainingCenter, IT Telkom Bandung
 Usingnetwork protocol models to explain the layer of
communications.
 Configuringand verifyingrouter interfaces.
 Designingand implementing a classlessIP addressingscheme
for a given network.
TOEFL
The British Institute
510
TOEIC
Telkom Polytechnic
625
THE BEST CUSTOMER SERVICE AWARD 2016
PT. TELKOMSEL
Social skills and competences
 Management skill, Analytical and ProblemSolvingSkills,
Leadership,
 Hard worker, willingnessto learn,good adaptation in new
environment, have flexibility to work individually or team. And
have a knowledge to manage the emergency situations
 Communication (as announcher and producer of T – Radio and
Forum Radio Kampus Bandung.
Skills and competences
 Havingknowledge about basic Telecommunication and Cellular
Communication System,Antenna Cellular,Metro- E & Fiber Optic
 Knowledge of Networking, TCP/IP, LAN/WAN, Architecture and
Topology with Basic Internetworking Certificated.
 Havingknowledge about handlingcomplaint,Escalation for
VIP/VVIP and standard Reporting
Driving license
I am a holder of an Indonesia driver’s license.Category C vehicle

4. Doddy Fahreza, S.T
+6285270636471
doddyfahreza26@gmailcom