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THE
    UTILITY
    WAREHOUSE
    Authorised
    Distributor




       "In a recent survey,
 96% of customers said they
     would recommend the
Utility Warehouse to a friend."



   SAVE
  MONEY
GUARANTEED




                            16/07/12
Who are the Utility Warehouse?




                                                   July 17 2011




•   a Discount Club operated by Telecom Plus PLC
•   Telecom Plus was established 1996, now listed on FTSE 250
•   British company, based in London, UK call centre
•   over 400,000 customers
                                                                  16/07/12
What’s so special about this Discount Club?


   The UK's only genuine multi-utility provider




                Energy              Communications




• the only UK supplier to offer gas, electricity and telecoms, all
  on one monthly bill
• member benefits include extra savings on food, petrol and
  household shopping




                                                               16/07/12
Why haven’t I heard of them?




• they don’t advertise on TV or in the national press
• they rely on word of mouth recommendation from existing
  customers, and authorised Independent Distributors
• they share the money they save with their members, so they
  benefit from the best value in the UK
• over 400,000 satisfied customers have already discovered
  this unique Discount Club and all the benefits of membership
  it provides




                                                            16/07/12
How about an independent opinion?

         is the UK’s leading independent consumer organisation.
This is what they have said about the Utility Warehouse:


               Top rated Energy supplier
            Customer Satisfaction survey
    2008           2009                  2010          2011                    2012
      1st                 1st            2nd               1st                 2nd




                   Phone and Broadband




             Home Phone         Mobile    Internet   Gas         Electricity



• the Utility Warehouse has been in the top two in every
  Which? Customer Satisfaction survey for Energy suppliers
  since these surveys began
• Which? surveys include quality of products, customer
  service, value for money, and accuracy of bills

                                                                                      23/07/12
How do they compare with other companies?

     Gas and Electricity




      February 2011
                                  Home Phone




Phone and Broadband bundles




                                                              February 2011




March 2011

   • these are Which? reports rating the Utility Warehouse higher
     than BT, British Gas, Sky, Virgin, E.On, Talk Talk, and others

                                                                    16/07/12
How much can I save?

The Utility Warehouse price promise guarantees
that you could benefit from:


    • The UK’s cheapest Home Phone

    • The UK’s cheapest Broadband

    • The UK’s cheapest Mobile tariffs

    • The UK’s cheapest standard Gas and Electricity



Or they’ll give you back Double the Difference.

And they’ll give you up to £200 to help you switch!

All you need to do is:
    • successfully apply for at least four Eligible
      Services
    • pay by direct debit
and then you’ll have Gold Status and will receive
many other benefits too.




  Home Phone             Mobile             Internet           Gas   Electricity

Full details of these benefits are available on our website.                       16/07/12
Save 25% off your monthly bill

In addition to the guaranteed savings in the Price Promise, our
customers can save even more by using this exclusive
CashBack card in store and online at a wide range of leading
UK retailers. You will earn up to 7% CashBack on your
purchases. This can quickly add up to a big saving on your bill.




Save money on:
• supermarket shopping
• fuel
• DIY products
• high street fashion
• health and beauty
  products
• household and electrical
  goods
• and more!                          CREDIT   DEBIT   CASHBACK
                                     CARD     CARD      CARD




• Your CashBack card works just like a 'Pay as you Go' mobile
  – you top it up with money, then go shopping!
• It's not a credit card, so there's no interest and you can't get
  into debt.
• There is no limit to the amount of CashBack you can receive
  - you can even wipe out your bill from us altogether.




                                                                 16/07/12
How much could you save with the
                  CashBack card?

Approximately how much do you spend per month on…


 Groceries                                                  £

 Petrol/Diesel                                              £

 Clothes & Shoes                                            £

 Health & Beauty                                            £

 Household & Electrical goods                               £

 DIY & Garden                                               £

 Restaurants & Hotels                                       £

 Gifts for family & friends                                 £

 Total                                                      £


Total monthly spend: ______________

You receive 3 - 7% CashBack on all your shopping. For simplicity, let's assume 5%.
To calculate approximately 5% CashBack:
         1) Divide total monthly spend by 10 = ___________
         2) Divide by 2 = £ ___________ CashBack per month
         3) x 12 = £ ___________ CashBack per year!


                      Would that help you?



                                                                                     16/07/12
Where can you use the CashBack card?

             3% CashBack


              (Supermarket and Fuel)



             5% CashBack




             6% CashBack




             7% CashBack




                                       16/07/12
What does the single bill look like?




• all of your services on one simple monthly bill
• everything fully itemised
• full listing of CashBack card transactions – and savings
• online billing available
                                                             23/07/12
Which membership level is best for you?



                                    Online    Value    Premium

Monthly membership fee              £1.50     £2.50     £3.50

Free calls to Club members                              

Cheapest online shopping                                

CashBack card available                                 

Eligible for Gold Status benefits                       

Monthly paper bill                                      

Freephone customer services                             

Freephone technical support                             

Accidental death cover                      £10,000   £20,000

Redundancy protection                                6 months




• choose between three levels of membership and benefits
• most members choose ‘Value’ membership




                                                                  16/07/12
Gold Status benefits





Members with Gold Status can enjoy the following
additional benefits:





      ‘Double the Difference’ price promise





      10% Extra Discount on your energy





      £200 allowance to help you switch





      Broadband from £2.99 per month


      Free Home Phone calls at any time to:
      - mobiles (Utility Warehouse numbers only)





      - UK local/national numbers (including 0870)
      - our 10 most popular International destinations





      65% discount on installing a new phone line


      Premium Smartphone with no upfront fee when you
      take Mobile as a fifth service (or £50 off the upfront
      cost of an iPhone 4S or Samsung Galaxy S III)



To obtain ‘Gold Status’, you simply need to switch at least four
services to us (choose from Gas, Electricity, Home Phone,
Internet and Mobile) and pay by direct debit.
Full details of these benefits are available on our website;
terms and conditions apply.

                                                               23/07/12
Let’s recap





  Award-winning PLC





  Award-winning products and services





  'Double the Difference' Price Promise





  CashBack card: extra 25% discount on your bill

  Exclusive Member benefits



So… where would you like
to start saving?

      Home Phone



      Mobile



      Internet



      Gas



      Electricity


                                          16/07/12
16/07/12
Mobile Tariffs - Best SIM only deals




Which of these tariffs best suits each member of your household?

 Cost per
 month

         - minutes            300
 £7.50                       1,000
                                                  –        –               –        –
         - texts

         - minutes            600              100        100
 £10                         2,000           Unlimited   5,000
                                                                           –        –
         - texts

         - minutes            900              300       300           100         100
 £15
         - texts             5,000           Unlimited   5,000       Unlimited   Unlimited

         - minutes            5,000            600        600          300         300
 £20     - texts             10,000          Unlimited   5,000       Unlimited   Unlimited


Standard handsets: add £5 per month
Smartphones: add £10 per month
Premium smartphones: add £15 per month
BlackBerry data bundle (essential for all BlackBerrys): add £5 per month

All competitor prices are correct as of 10 June 2012.
                                                                                         16/07/12
Home Phone and Broadband comparison


Monthly charges




Broadband                £14.50      £18.00          £10.00          £6.50           £5.99

Line rental              £13.90      £14.60          £12.25         £13.80          £13.75

Anytime calls            £8.00        £4.90          £5.00           £4.50           £0.00

Wireless Router          £0.00        £0.00          £0.00           £0.00           £1.25

Monthly cost             £36.40      £37.80          £27.25          £24.80         £20.99


Additional monthly charges*

Mobile calls (15 mins)   £2.60        £1.34          £1.61           £1.54           £1.20

0845 calls (16 mins)     £1.64        £0.00          £0.99           £0.00           £0.65

Network feature          £2.25        £3.15          £2.50           £4.10           £1.50

Total cost                £6.49       £4.49          £5.10           £5.64           £3.35



Cost – First year
               †         £483.18     £476.88        £328.20         £326.28         £265.08
(inc promotions)


Utility Warehouse
                         £218.10     £211.80         £63.12          £61.20
Savings - First year

NB. Year one costs do not include any connection fees (free with Utility Warehouse)


† Promotions:
Virgin - first 3 months' broadband at £4
BT - first 3 months' broadband at £9
TalkTalk - first 12 months' broadband at £3.25
Sky - free broadband for six months
Utility Warehouse - first 9 months' broadband at £2.99

*Additional charges are based on a typical customer's usage and are for illustrative purposes
only; actual costs may vary.

All competitor prices correct as at 1 March 2012                                              16/07/12
Guide to credit checking and deposits


Applications using the paper application form
                       RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS TICKED ON THE APPLICATION FORM)

                         Relative, friend, colleague or someone you know well               Only recently met
Home owner       Up to 4 SIM-only connections                          No credit check
                 Any one handset                                       No credit check      Credit check
                 More than one handset                                 Credit check
Tenant           Up to 4 SIM-only connections                          No credit check
                 Any one handset up to a value of £150                 Credit check         Credit check
                 One or more handsets with a total credit              Credit check
                 of more than £150

Free handset: we will process a 1p transaction on their credit/debit card in order to validate it.
Debit or credit card: must be in the customer's name and registered at their address. No match = no progress.
A maximum of 4 Mobile services may be applied for on any new account.
Home owners: must appear on the Land Registry database. We will check this at Head Office.
Total credit: calculated as total retail price minus any upfront payments required.




How do you know your Customer?
CUSTOMER IS…                                                        ON THE APPLICATION FORM, TICK:
A relative or member of your family                                 Relative
Someone you have known socially for at least a year,                Friend, colleague or someone you
and whose home you have visited at least once                       know well
Customer is someone you have met recently                           Only recently met




                                                                                                           16/07/12
Guide to credit checking and deposits


Online applications
Refer to the Extranet log in page for credit checking guidelines.

Applications for the Business Club
 ORDER                                 REQUIREMENT
 SIM only (one to five)                No checks required
 SIM only (more than five)             Full Credit Check made upon receipt of Application form -
                                       deposit likely
 Handsets: total handset price         An original gas or electricity bill
 up to £500
 Handsets: total handset price         Full Credit Check made upon receipt of Application form -
 over £500                             deposit likely

Notes
Deposits: are in addition to any handset One-Off Payments (as listed in the Handset Guide). Deposits are
taken from the credit/debit card when the application is processed, and will be held for 12 months and then
refunded on request (provided the account is in good standing)
Credit card: must be in the name of the business or the person signing the application form.
Gas or Electricity bills: must be addressed to the business, or the person signing the application form at the
supply address AND must clearly show the Meter Point Reference Number (gas) or Meter Supply Number
(electricity). We will return any original bills we do receive to the customer (after we have checked them).
Equipment will only be despatched to this supply address.




                                                                                                                 16/07/12

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Utility Warehouse Presentation

  • 1. THE UTILITY WAREHOUSE Authorised Distributor "In a recent survey, 96% of customers said they would recommend the Utility Warehouse to a friend." SAVE MONEY GUARANTEED 16/07/12
  • 2. Who are the Utility Warehouse? July 17 2011 • a Discount Club operated by Telecom Plus PLC • Telecom Plus was established 1996, now listed on FTSE 250 • British company, based in London, UK call centre • over 400,000 customers 16/07/12
  • 3. What’s so special about this Discount Club? The UK's only genuine multi-utility provider Energy Communications • the only UK supplier to offer gas, electricity and telecoms, all on one monthly bill • member benefits include extra savings on food, petrol and household shopping 16/07/12
  • 4. Why haven’t I heard of them? • they don’t advertise on TV or in the national press • they rely on word of mouth recommendation from existing customers, and authorised Independent Distributors • they share the money they save with their members, so they benefit from the best value in the UK • over 400,000 satisfied customers have already discovered this unique Discount Club and all the benefits of membership it provides 16/07/12
  • 5. How about an independent opinion? is the UK’s leading independent consumer organisation. This is what they have said about the Utility Warehouse: Top rated Energy supplier Customer Satisfaction survey 2008 2009 2010 2011 2012 1st 1st 2nd 1st 2nd Phone and Broadband Home Phone Mobile Internet Gas Electricity • the Utility Warehouse has been in the top two in every Which? Customer Satisfaction survey for Energy suppliers since these surveys began • Which? surveys include quality of products, customer service, value for money, and accuracy of bills 23/07/12
  • 6. How do they compare with other companies? Gas and Electricity February 2011 Home Phone Phone and Broadband bundles February 2011 March 2011 • these are Which? reports rating the Utility Warehouse higher than BT, British Gas, Sky, Virgin, E.On, Talk Talk, and others 16/07/12
  • 7. How much can I save? The Utility Warehouse price promise guarantees that you could benefit from: • The UK’s cheapest Home Phone • The UK’s cheapest Broadband • The UK’s cheapest Mobile tariffs • The UK’s cheapest standard Gas and Electricity Or they’ll give you back Double the Difference. And they’ll give you up to £200 to help you switch! All you need to do is: • successfully apply for at least four Eligible Services • pay by direct debit and then you’ll have Gold Status and will receive many other benefits too. Home Phone Mobile Internet Gas Electricity Full details of these benefits are available on our website. 16/07/12
  • 8. Save 25% off your monthly bill In addition to the guaranteed savings in the Price Promise, our customers can save even more by using this exclusive CashBack card in store and online at a wide range of leading UK retailers. You will earn up to 7% CashBack on your purchases. This can quickly add up to a big saving on your bill. Save money on: • supermarket shopping • fuel • DIY products • high street fashion • health and beauty products • household and electrical goods • and more! CREDIT DEBIT CASHBACK CARD CARD CARD • Your CashBack card works just like a 'Pay as you Go' mobile – you top it up with money, then go shopping! • It's not a credit card, so there's no interest and you can't get into debt. • There is no limit to the amount of CashBack you can receive - you can even wipe out your bill from us altogether. 16/07/12
  • 9. How much could you save with the CashBack card? Approximately how much do you spend per month on… Groceries £ Petrol/Diesel £ Clothes & Shoes £ Health & Beauty £ Household & Electrical goods £ DIY & Garden £ Restaurants & Hotels £ Gifts for family & friends £ Total £ Total monthly spend: ______________ You receive 3 - 7% CashBack on all your shopping. For simplicity, let's assume 5%. To calculate approximately 5% CashBack: 1) Divide total monthly spend by 10 = ___________ 2) Divide by 2 = £ ___________ CashBack per month 3) x 12 = £ ___________ CashBack per year! Would that help you? 16/07/12
  • 10. Where can you use the CashBack card? 3% CashBack (Supermarket and Fuel) 5% CashBack 6% CashBack 7% CashBack 16/07/12
  • 11. What does the single bill look like? • all of your services on one simple monthly bill • everything fully itemised • full listing of CashBack card transactions – and savings • online billing available 23/07/12
  • 12. Which membership level is best for you? Online Value Premium Monthly membership fee £1.50 £2.50 £3.50 Free calls to Club members Cheapest online shopping CashBack card available Eligible for Gold Status benefits Monthly paper bill Freephone customer services Freephone technical support Accidental death cover £10,000 £20,000 Redundancy protection 6 months • choose between three levels of membership and benefits • most members choose ‘Value’ membership 16/07/12
  • 13. Gold Status benefits Members with Gold Status can enjoy the following additional benefits: ‘Double the Difference’ price promise 10% Extra Discount on your energy £200 allowance to help you switch Broadband from £2.99 per month Free Home Phone calls at any time to: - mobiles (Utility Warehouse numbers only) - UK local/national numbers (including 0870) - our 10 most popular International destinations 65% discount on installing a new phone line Premium Smartphone with no upfront fee when you take Mobile as a fifth service (or £50 off the upfront cost of an iPhone 4S or Samsung Galaxy S III) To obtain ‘Gold Status’, you simply need to switch at least four services to us (choose from Gas, Electricity, Home Phone, Internet and Mobile) and pay by direct debit. Full details of these benefits are available on our website; terms and conditions apply. 23/07/12
  • 14. Let’s recap Award-winning PLC Award-winning products and services 'Double the Difference' Price Promise CashBack card: extra 25% discount on your bill Exclusive Member benefits So… where would you like to start saving? Home Phone Mobile Internet Gas Electricity 16/07/12
  • 16. Mobile Tariffs - Best SIM only deals Which of these tariffs best suits each member of your household? Cost per month - minutes 300 £7.50 1,000 – – – – - texts - minutes 600 100 100 £10 2,000 Unlimited 5,000 – – - texts - minutes 900 300 300 100 100 £15 - texts 5,000 Unlimited 5,000 Unlimited Unlimited - minutes 5,000 600 600 300 300 £20 - texts 10,000 Unlimited 5,000 Unlimited Unlimited Standard handsets: add £5 per month Smartphones: add £10 per month Premium smartphones: add £15 per month BlackBerry data bundle (essential for all BlackBerrys): add £5 per month All competitor prices are correct as of 10 June 2012. 16/07/12
  • 17. Home Phone and Broadband comparison Monthly charges Broadband £14.50 £18.00 £10.00 £6.50 £5.99 Line rental £13.90 £14.60 £12.25 £13.80 £13.75 Anytime calls £8.00 £4.90 £5.00 £4.50 £0.00 Wireless Router £0.00 £0.00 £0.00 £0.00 £1.25 Monthly cost £36.40 £37.80 £27.25 £24.80 £20.99 Additional monthly charges* Mobile calls (15 mins) £2.60 £1.34 £1.61 £1.54 £1.20 0845 calls (16 mins) £1.64 £0.00 £0.99 £0.00 £0.65 Network feature £2.25 £3.15 £2.50 £4.10 £1.50 Total cost £6.49 £4.49 £5.10 £5.64 £3.35 Cost – First year † £483.18 £476.88 £328.20 £326.28 £265.08 (inc promotions) Utility Warehouse £218.10 £211.80 £63.12 £61.20 Savings - First year NB. Year one costs do not include any connection fees (free with Utility Warehouse) † Promotions: Virgin - first 3 months' broadband at £4 BT - first 3 months' broadband at £9 TalkTalk - first 12 months' broadband at £3.25 Sky - free broadband for six months Utility Warehouse - first 9 months' broadband at £2.99 *Additional charges are based on a typical customer's usage and are for illustrative purposes only; actual costs may vary. All competitor prices correct as at 1 March 2012 16/07/12
  • 18. Guide to credit checking and deposits Applications using the paper application form RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS TICKED ON THE APPLICATION FORM) Relative, friend, colleague or someone you know well Only recently met Home owner Up to 4 SIM-only connections No credit check Any one handset No credit check Credit check More than one handset Credit check Tenant Up to 4 SIM-only connections No credit check Any one handset up to a value of £150 Credit check Credit check One or more handsets with a total credit Credit check of more than £150 Free handset: we will process a 1p transaction on their credit/debit card in order to validate it. Debit or credit card: must be in the customer's name and registered at their address. No match = no progress. A maximum of 4 Mobile services may be applied for on any new account. Home owners: must appear on the Land Registry database. We will check this at Head Office. Total credit: calculated as total retail price minus any upfront payments required. How do you know your Customer? CUSTOMER IS… ON THE APPLICATION FORM, TICK: A relative or member of your family Relative Someone you have known socially for at least a year, Friend, colleague or someone you and whose home you have visited at least once know well Customer is someone you have met recently Only recently met 16/07/12
  • 19. Guide to credit checking and deposits Online applications Refer to the Extranet log in page for credit checking guidelines. Applications for the Business Club ORDER REQUIREMENT SIM only (one to five) No checks required SIM only (more than five) Full Credit Check made upon receipt of Application form - deposit likely Handsets: total handset price An original gas or electricity bill up to £500 Handsets: total handset price Full Credit Check made upon receipt of Application form - over £500 deposit likely Notes Deposits: are in addition to any handset One-Off Payments (as listed in the Handset Guide). Deposits are taken from the credit/debit card when the application is processed, and will be held for 12 months and then refunded on request (provided the account is in good standing) Credit card: must be in the name of the business or the person signing the application form. Gas or Electricity bills: must be addressed to the business, or the person signing the application form at the supply address AND must clearly show the Meter Point Reference Number (gas) or Meter Supply Number (electricity). We will return any original bills we do receive to the customer (after we have checked them). Equipment will only be despatched to this supply address. 16/07/12