The document outlines the safety policies and procedures for Monaco Enterprises, including requirements for vehicle maintenance, driver qualifications, customer service standards, accident reporting, and disciplinary procedures. It specifies that safety is the top priority and all employees must comply with Department of Transportation regulations regarding issues like speed limits, seatbelt usage, and cell phone bans. Drivers are responsible for inspecting vehicles after each shift and maintaining uniforms. The manual also details protocols for occupational injuries, incident reporting, and a progressive disciplinary system with verbal and written warnings that can lead to suspension or termination. Employees must sign the manual to acknowledge they have read and understood the policies.

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Monaco Enterprise
Safety and Policy
Manual
November 1, 2015

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Introduction:....................................................................................................................3
Commitment to Safety:...................................................................................................3
Vehicle and Personnel Maintenance:..........................................................................4
Driver Qualification:.......................................................................................................4
Customer Service Standards:........................................................................................4
Accident Reporting:........................................................................................................5
Occupational Injuries.....................................................................................................5
Disciplinary Procedures................................................................................................ 5

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Introduction:
The following handbook has been written to outline the rules and regulations set by
Monaco Enterprises in accordance with the Department of Transportation. Each
employee is responsible for periodically reviewing and maintaining the expectations
outlined in this document.
Commitment to Safety:
Safety is everyone’s responsibility, and requires cooperation and support of all team
members. Therefore Monaco Enterprises expects all team members to comply with
the Title 49- Transportation of the United States Code of Federal Regulations (CFR).
Radar Detectors-49 CFR 392.71 prohibits the use of radar detectors in commercial
vehicles.
Posted Speed Limits- 49CFR 392.2 Monaco enterprises requires all its equipment to
be used in accordance with all posted speed limits
Seatbelts 49 CFR 392.16 -All drivers using any of the Monaco Enterprises vehicles
are required to use a seat belt
Hitchhikers 49 CFR 392.60 -Monaco Enterprises forbids any unauthorized
personnel to be transported in company owned vehicles.
Cell phone use/ Texting –FMCSA bans the use of hand held cellphones, therefore
Monaco Enterprises requires each driver to have a hands free cellphone device.
When towing a vehicle there are additional safety measures that must be taken.
Brake lights/ tow bar must be attached to the vehicles being towed
Safety straps must be secured to the vehicle being towed. Safety straps should use
the two point system by wheel lift and self-loader towing vehicles. The four point
safety strap system for all flat bed towing.
An in tow license plate must be attached to the trailing vehicle so that there is easy
identification

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Vehicle and Personnel Maintenance:
Each employee is provided with a uniform packet. Employees are required to be in
uniform while on duty. Pants and shirts must be presented clean and neat. There is
a cleaning service hired to help employee maintain a clean set at all times. Not being
in the proper uniform are grounds to be sent home without pay for the day. Please
be reminding as per our AAA Northeast contract all Monaco Enterprises employees
are to be in uniform. At the conclusion of an employees career at Monaco
Enterprises’ drivers must return there uniforms within 10 days, failure to do so will
result in a penalty fee and the cost of all uniforms assigned to them.
After each shift it is the drivers responsibility to inspect his vehicle. If there are any
service lights on he must report this to service department, who has the authority to
determine if the vehicle is operable until the next service time is available. It is also
mandatory to clean out the cabin, making sure it is free of any and all trash. The
exterior of the vehicle must be maintained free of dirt and salt.
Driver Qualification:
It is each driver’s responsibility to keep all permits and license up to date; in
addition they must provide a copy of these documents to the main office in a timely
manner. Each driver must turn in a medical examiners card, and retain a current
copy of file.
Customer Service Standards:
Monaco Enterprise employees shall conduct themselves in a mature and
professional manner. We are providing our customers with a service and in order to
maintain this relationship and secure future contracts we must appreciate our
customers. For the towing department we require you to identify yourself and
create a safe environment. Understand that in most instances you are meeting the
customer under unfortunate circumstances. If a customer or client does become
aggressive or confrontational we do reserve the right to cease work and call for a
supervisor or the arresting authorities.
All tow drivers must fill out a tow bill for all tows. A copy needs to be given to the
customer and a copy retuned to our tow office. If a tow bill is not turned into the

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tow office and a customer disputes the bill, the driver is responsible for the cost of
the tow.
Accident Reporting:
All accidents minor or severe must be reported to the tow office. Failure to report
an incident may result in immediate termination or the assumption of
responsibility, to include paying for all penalty or fines, which result from the
incident.
If and when an accident does occur, notify the dispatcher immediately. The
dispatcher can evaluate the situation, directing you threw the unfortunate event.
Three preventable accidents within any twelve-month period can result in
termination or other correction action.
Occupational Injuries
All on the job injuries and illnesses are to be reported immediately to your direct
supervisor or main office.
Disciplinary Procedures
Employees will receive a verbal warning on there first offense. This warning will be
documented but does not need to signed, only dated for documentation.
Second warning will come as a written warning. The employee must sign this
document. If he/she contests they are still required to sign to document the
meeting.
The third warning will be a suspension or probation period of 3 months. During
those three months if any other incident occurs this will lead to immediate
termination.
The last warning will be direct termination.

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Safety and Policy Manual
Signature Page
I, __________________________________________ acknowledge that I have read and review the
information outlined in the Monaco Enterprises Safety and Policy Manual
__________________________________________________ ____________________________________
(signature) (date)
Uniform Acknowledgment
I, ________________________________________ confirm that I have received ______ shirts and
_____ pants from Monaco Enterprises to properly adhere to the uniform policy state
in the said manual. At the end of my term I understand that I am responsible for
returning all uniform pieces that have been distributed. Failure to return the said
pieces will hold me financially responsible.
_______________________________________________ ________________________________________
(signature) (date)

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