Recommended
More Related Content
Similar to BPO WorldWide Outsourcing
Similar to BPO WorldWide Outsourcing (20)
Recently uploaded
Recently uploaded (20)
BPO WorldWide Outsourcing
- 1. YOUR SUCCESS – OUR SUCCESS
- 2. CONTACT US Our Central Office +371 67660633 Latvia, Riga, Duntes street 6 sales@bpoww.com M-F: 9 AM – 6 PM Sa: 10 AM – 1 PM Su: Closed
- 3. Call Center Receiving or transmitting a large volume of requests by telephone SMS service The perfect solution to expand your international SMS coverage Email service Solid email service with sample storage, POP and IMAP access IVR Collect customer responses and facilitate two- way dialogues Live chat Simpe solutions to increas sales and improve your service OUR SERVICES Multilingual services 24/7 Live Answering Virtual Receptionist Web Chat Services Customer Support Services Technical Support 24/7After Hours Answering Inbound Sales
- 4. Help Desk and Technical Support Customer Service Order Taking Service Reservations and Bookings Multi-lingual Support Data Entry Inbound call center BPO Worldwide is a company handling calls for different customers providing support and assistance in various fields of business . Our activity is always based on the knowledge of products or services as well as great customer service skills. We as professionals address issues, provide support and offer needed information to keep customers satisfied and assist them in retaining their business.
- 5. Outbound call center We make calls to customers or potential customers to provide support, troubleshooting and sales information related to products or services. We do cold call and work off leads, but regardless, BPO worldwide employees know how to communicate with customers, have great organizational skills and are able to perform multi-task and prioritize in high-volume, fast-paced environments.. Up-Selling and Cross-Selling Lead Generation Cold calls Customer Retention Telephone Surveys Billing Reminder Market Research Telemarketing
- 6. SMS/Email services The perfect solution to expand your international SMS & Email IVR( Interactive Voice Response ) Automated Speech Recognition IVR and Contact Center Continuity Live chat Simpe solutions to increas sales and improve your service Monitoring ( systems management ) Proactive system monitoring to ASSIST with capacity planning and identification of potential problems OTHER SERVICES DID Numbers ( Tool Free ) A toll free number allows your customers anywhere in the world to call you at no cost to them Virtual Office PBX Businesses can run without cabins and desks, but not without communications Help Desk ( outsourcing ) Help desk represents the human face of a company’s support system
- 7. OUTSOURING by the NUMBERS Organizations now spend more than $300 billion annually on contact center services 78% of the 300 billion spent was for in-house operations, while 22% was for outsourcing$ 8% 12% Outsourcing spending has grown between 8% and 12% annually while in-house spending has been relatively flat Consistent annual budget cuts, challenges for customer service and increasing contact volumes have led companies to increase outsourcing
- 8. HOW YOU WILL BENEFIT Cost reduction Flexibility and scalability Industry knowledge Dedicated “Call Managers”Expert Management and Support Staff Cost Management Tools Collections and Analysis Quality Control Access to Latest Technology Support 24/7
- 9. Asterix Jerasoft Genesys Citrix Line Survey Amadeus SOFTWARE Oracle email/chat platform Cisco IP telephony