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An Introduction to Mediascene


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A full suite of marketing services and communication tools, to help your campaigns run smoothly

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An Introduction to Mediascene

  2. 2. What Mediascene bring you? <ul><li>Database Design & Management </li></ul><ul><li>Mailing Centre </li></ul><ul><li>Web Enabled Call Centre </li></ul><ul><li>Response Management </li></ul><ul><li>Datacapture </li></ul><ul><li>Research & Survey Services </li></ul><ul><li>Product Fulfilment </li></ul><ul><li>Campaign Analysis </li></ul>A full direct marketing & communications service… Established in 1984 Tel: 01443 828800 Email:
  3. 3. 4 Business Centres Tel: 01443 828800 Email:
  4. 4. What Mediascene can do for you <ul><li>Database design & development </li></ul><ul><li>Bespoke solutions for the most complex requirements </li></ul><ul><li>Every database developed from scratch </li></ul><ul><li>Databases for literature and product fulfilment </li></ul><ul><li>Systems for payment and donation processing </li></ul><ul><li>Datacapture your campaign responses and white paper entries </li></ul><ul><li>Solutions for survey and questionnaire responses </li></ul>Building you a database Tel: 01443 828800 Email:
  5. 5. What Mediascene can do for you <ul><li>Database cleaning & management </li></ul><ul><li>Produce data audits to check data health </li></ul><ul><li>We de-dupe, format, and validate your data </li></ul><ul><li>Clean your data using PAF, NCOA, MPS bereavement & suppression files, and a lot of common sense </li></ul><ul><li>Update your database with “gone aways” deletions and amendments </li></ul><ul><li>Analyse and sort data to achieve maximum postage discounts. </li></ul><ul><li>Advise on achievement of sustainable mail discounts </li></ul><ul><li>Source prospect mailing lists </li></ul>Managing your data Tel: 01443 828800 Email:
  6. 6. What Mediascene can do for you <ul><li>We take care of all your printing requirements... </li></ul><ul><li>A full range of personalisation options </li></ul><ul><li>Printing directly onto envelopes, postcards, one piece mailers and brochures </li></ul><ul><li>High speed mono lasering from A5 to A3 </li></ul><ul><li>Full colour digital printing </li></ul><ul><li>Fully personalised, stitched booklets </li></ul><ul><li>Source and supply of standard and bespoke envelopes </li></ul><ul><li>Print Management </li></ul>Print Centre Tel: 01443 828800 Email:
  7. 7. What Mediascene can do for you <ul><li>We take care of all your mailing requirements... </li></ul><ul><li>Comprehensive solutions for the most complex mailings </li></ul><ul><li>High speed machine insertion </li></ul><ul><li>From A5 to A4 – up to 8 inserts </li></ul><ul><li>Packing and coordination of naked mail and door drop distributions </li></ul><ul><li>Extensive hand insertion facilities for collating complex or awkward communications </li></ul><ul><li>Collation of packs and samples </li></ul>Mailing Centre So much more than simply stuffing envelopes Tel: 01443 828800 Email:
  8. 8. What Mediascene can do for you <ul><li>We receive all your customer communications... </li></ul><ul><li>Fully web enabled inbound & outbound contact centre </li></ul><ul><li>Customers’ requests taken by phone, fax, e-mail, coupon, letter, or from your own web site </li></ul><ul><li>Mail order and customer help lines </li></ul><ul><li>Addresses input and PAF verified in real time </li></ul><ul><li>Cheques banked daily </li></ul><ul><li>Credit card payments processed live online </li></ul><ul><li>Processing of customer requests received electronically from your call centre </li></ul><ul><li>Reader reply/brochure panel requests received & processed </li></ul>Contact Centre Tel: 01443 828800 Email:
  9. 9. What Mediascene can do for you <ul><li>… and send them what they want </li></ul>Order Fulfilment <ul><li>Collation of orders received in the contact centre </li></ul><ul><li>Despatch of orders received from your website or call centre </li></ul><ul><li>Output of personalised letters populated with request details and ‘stop press’ information </li></ul><ul><li>Digitally personalised information packs </li></ul><ul><li>Brochures, books, cds, flyers, leaflets, videos and product all stored on site </li></ul><ul><li>24 hour turnaround a standard - not a goal </li></ul><ul><li>Full financial audit trail and comprehensive MI </li></ul>Tel: 01443 828800 Email:
  10. 10. What Mediascene can do for you <ul><li>Research and Survey Services </li></ul><ul><li>We help with the design and structure of customer surveys </li></ul><ul><li>Advise on what information is critical - as opposed to what’s just nice to have </li></ul><ul><li>Manage the printing and production of postal surveys </li></ul><ul><li>Develop on-line web forms and surveys </li></ul><ul><li>Script and perform telephone surveys </li></ul><ul><li>Datacapture all the results </li></ul>Survey Strategy Tel: 01443 828800 Email:  
  11. 11. What Mediascene can do for you <ul><li>Keeping you in touch with your campaigns </li></ul><ul><li>All activity supported by comprehensive reports </li></ul><ul><li>Campaign results reported daily / weekly / monthly - as often as you want </li></ul><ul><li>Broken down by the criteria that means most to you - sales areas, product type, customer profile </li></ul><ul><li>Results presented in the format you want - in the style you want - and they’ll arrive when you want them </li></ul><ul><li>Email confirmation of when your mailings have been sent and the details of any overs </li></ul><ul><li>We keep you in touch with the details so you can concentrate on the big picture </li></ul>Campaign Reporting Tel: 01443 828800 Email:
  12. 12. What Mediascene can do for you <ul><li>We offer a secure and professional service </li></ul><ul><li>We are founder members of the DMA </li></ul><ul><li>IIP accredited </li></ul><ul><li>We’ve achieved ISO9001 Quality Management accreditation </li></ul><ul><li>ISO27001 Information Management and Data Security accreditation and registered with the data protection registrar </li></ul><ul><li>and ISO14001 Environmental Management accreditation </li></ul><ul><li>We’re accredited members of Royal Mails Mailing House Scheme </li></ul><ul><li>We never subcontract any of our core services </li></ul><ul><li>We don’t use out workers or employ temporary staff </li></ul>Quality and Security Tel: 01443 828800 Email:
  13. 13. What our clients say about us
  14. 14. Complete Direct Marketing Services Mediascene do all this - under one roof! Data Bureau Response Management Contact Centre Mailing Centre Tel: 01443 828800 Email: Database Design Database Management Data Cleaning Datacapture Data Enhancement Live answering Automated answering Outbound calling Web enabled e-commerce Response Handling Research & Surveys Comprehensive activity reports 24 hr despatch as standard All materials stored on-site Laser & Digital Personalisation Machine & Hand insertion Mailsort 1400, 120 OCR & CBC, 700 Walksort, Presstream, PacketPost Alternative couriers
  15. 15. And now over to you <ul><li>Get in touch </li></ul><ul><li> </li></ul><ul><li>[email_address] </li></ul><ul><li>+44 01443 828800 </li></ul><ul><li>Bowen Business Park </li></ul><ul><li>Aberbargoed </li></ul><ul><li>Bargoed </li></ul><ul><li>CF81 9AB </li></ul>
  16. 16. Complete Direct Marketing Services