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Customer experience &
the impact on search
CASIE GILLETTE • DIRECTOR OF ONLINE MARKETING •
KOMARKETING
@casieg
@casieg
70% of people consult reviews
& ratings before purchasing
- BUSINESSWEEK
@casieg
15+ Million Consumers
CONSULT social media before
making purchase decisions
– Knowledge week
79% Of Consumers Trust Online
Reviews As Much As Personal
Recommendations
@casieg
- brightlocal
@casieg
@casieg
@casieg
@casieg
@casieg
GET
MONEY
90% Of Customers Say Buying
Decisions Are Influenced By
Online Reviews
@casieg
– Dimensional Research
77% of consumers are more likely to
buy a new product when learning
about it from friends or family
@casieg
- Nielsen
@casieg
@casieg
@casieg
@casieg
@casieg
@casieg
@casieg
@casieg
THIS IS SEARCH.
@casieg
@casieg
@casieg
40%
Use more than three words
via Statista
@casieg
KNOWLEDGE GRAPH
@casieg
ANSWER BOXES
@casieg
@casieg
CASE STUDY
@casieg
CASE STUDY
@casieg
2013 20152014
50% Increase in organic Traffic
CABINETS
INDUSTRIAL
CABINETS
@casieg
2013 20152014
50% Increase in organic conversions
CABINETS
INDUSTRIAL
CABINETS
@casieg
@casieg
@casieg
@casieg
content
@casieg
content
@casieg
@casieg
CASE STUDY
@casieg
@casieg
@casieg
Month 1
53% Increase in organic Traffic
NEW CONTENT
Month 2 Month 3
@casieg
@casieg
@casieg
@casieg
@casieg
@casieg
@casieg
@casieg
@casieg
@casieg
Link building sucks
@casieg
@casieg
CASE STUDY
@casieg
@casieg
50 Bloggers = 100 links
@casieg
@casieg
@casieg
@casieg
Call Me
@casieg
@casieg
post
@casieg
@casieg
THIS IS SEARCH.
@casieg
Thanks!
CASIE GILLETTE • DIRECTOR OF ONLINE MARKETING •
KOMARKETING

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