This document outlines etiquette guidelines for restaurant associates. It provides over 30 rules for proper conduct which include: always maintaining a smiling face; never running in the restaurant; avoiding close contact or touching guests' belongings; giving preference to elders and ladies; not scratching or chewing gum in view of guests; never counting tips in front of guests; and always being well-groomed, positive, and assisting guests. Associates are instructed to avoid unprofessional behaviors such as yelling, making excuses, arguing with guests or colleagues, or using guest facilities.

1. ASSOCIATES ETIQUETTES

2. ASSOCIATES ETIQUETTES
• ALWAYS MAINTAIN A SMILING FACE
• NEVER RUN IN A RESTAURANT

3. ASSOCIATES ETIQUETTES
• NEVER SHOW DIRECTION RATHER ASSIST THE
GUEST ALWAYS
• DON’T TOUCH GUEST’S PERSONAL BELONGING.

4. ASSOCIATES ETIQUETTES
• AVOID CLOSE CONTACT WITH A GUEST WHILE
SERVING OR TALKING.
• GIVE PREFERANCE TO THE ELDER AND LADIES.

5. ASSOCIATES ETIQUETTES
• DON’T SCRATCH YOUR HEAD OR FACE INFRONT
OF A GUEST.

6. ASSOCIATES ETIQUETTES
• NEVER CHEW GUMS, MOUTH FRESHNER OR
MUNCH ANYKIND OF FOOD IN
THE RESTAURANT
• NO SMOKING IN AN UNAUTHORISED AREA

7. ASSOCIATES ETIQUETTES
• NEVER COUNT TIPS INFRONT OF THE GUEST
OR IN THE GUEST VISINITY

8. ASSOCIATES ETIQUETTES
• DON’T TOUCH FOOD WITH BARE HANDS
• DON’T WHISTLE, MURMER OR SHOUT IN
THE RESTAURNAT

9. ASSOCIATES ETIQUETTES
• DON’T MAKE UNNECESSARY GESTURES WHILE
TALKING TO A GUEST OR WHEN YOU ARE OVER
A GUEST CALL IN THE RESTAURANT

10. ASSOCIATES ETIQUETTES
• ALWAYS STAND STRAIGHT, DON’T LEAN AT
YOUR WORKPLACE.

11. ASSOCIATES ETIQUETTES
• DON’T ENTER YOUR WORKPLACE WHEN NOT
IN PROPER UNIFORM AND NAME BADGE

12. ASSOCIATES ETIQUETTES
• DON’T SPEAK POORLY ABOUT YOUR
ESTABLISHMENT, SHIFT HOUR OR ABOUT
YOUR COLLEAGUE TO THE GUEST
• DON’T LINGER AT GUEST TABLE FOR TIPS
• DON’T GET TOO FAMILIAR WITH GUEST

13. ASSOCIATES ETIQUETTES
• DON’T HUDDLE IN GROUPS
• NEVER SHOWS IMPATIENCE
• WORK AS ONE TEAM

14. ASSOCIATES ETIQUETTES
• DON’T DRAG YOUR FEET OR MAKE NOISE WHILE
WALKING
• ALWAYS ASSIST GUEST

15. ASSOCIATES ETIQUETTES
• DON’T YAWN
• DON’T USE SLANG LANGUAGE AT WORK PLACE
*/-I$$
****

16. ASSOCIATES ETIQUETTES
• DON’T BANG EQUIPMENTS
• DON’T HOLD LENGTHY CONVERSATIONS WITH
YOUR GUEST OR YOUR COLLEAGUE
• ALWAYS BE PRODUCTIVE

17. ASSOCIATES ETIQUETTES
• DON’T MAKE EXCUSES IF YOUR JOB IS NOT
DONE RATHER FOCUS ON IT OR SEEK HELP
FROM YOUR COLLEAGUE TO FINISH IT.
• BE HUMBLE WITH YOUR INTERNAL AND
EXTERNAL CUSTOMERS

18. ASSOCIATES ETIQUETTES
• ALWAYS BE WELL GROOMED
• USE LIGHT PERFUME
• AVOID USING ANY FACILITY MEANT FOR
THE GUEST USE.

19. ASSOCIATES ETIQUETTES
• DON’T INDULGE IN UNAUTHORIZED EATING OR
DRINKING AT WORKPLACE
• DON’T ARGUE WITH GUEST OR
YOUR COLLEAGUE

20. ASSOCIATES ETIQUETTES
• ALWAYS TRY TO FIND OUT THE ROOT CAUSE OF
AN ISSUE OR PROBLEM TO AVOID OR REAPEAT
THE SAME IN FUTURE
• BE POSITIVE

21. ASSOCIATES ETIQUETTES
• DON’T EAVESDROP
• DON’T INTERRUPT THE GUEST IF HE SPEAKING
TO SOMEONE
• NEVER GIVE AN IMPRESSION OF BEING
HURRIED WITH WORK OR YOU ARE
UNORGANISED, TO A GUEST

22. Thank you