DigitalScaler is a passionate expert team that has profound expertise in orchestrating and embedding customer experience, digital & agile maturity at large scale. We help organisations attain the definitive strategic differentiator: being the number one customer experience provider. With our holistic transformation approach, we create scalability and velocity capabilities that equal digital native companies.

1. DigitalScaler

2. Fast evolving
customer needs
make it hard
for companies to
keep up
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3. Traditional
companies
Legacy systems slow down
digital innovation at existing
companies, creating a gap
between customer
expectations, efficiency and
the internal organisation.
Web-born
companies
New companies built with
no legacy can easily take
big leaps towards more
agility, more customer
centricity and with latest
technology.
3

4. Global digital first
companies set new
standards and push
customer expectations
to unseen levels
Their speed of delivery
leads to operational
excellence and high
performing customer
experiences
4

5. Most companies don’t
have the right answer
to this evolution
They lack digital and
agile capabilities both
strategically as
company-wide
5

6. We want to
change that together
with you
6

7. • Speed and agility have become an
essential and indispensable component
of customer service and operational
excellence.
• Strategic company-wide agility is
indispensable to sense and respond
fast to industry shifts and disrupting
business models.
• Continuous Innovation is key to create
new sources of value and to grow
differentiating competitive advantage.
• Digital scaling is a value creating
company-wide journey, delivering digital
capabilities faster and at scale.
We are
DigitalScaler
and we believe
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8. We scale your digital
ecosystem to improve your
company-wide customer
service delivery capabilities,
speed to market and
innovation power, proving a
better ROI
8

9. By means of a deep transformation we help clients
develop five main capabilities
Customer Journey
& Service Redesign
@Scale
Re-invention and
simplification of
enterprise structures and
processes to enable the
business model of the
future.
Digital and Data
@Scale
Development of the
fundamental digital and
data-driven capabilities
preparing organisations
for the digital age.
Agile
@Scale
Enablement of the
velocity, quality and
customer centricity
needed to deliver on the
expectations of digital
native clients.
Workforce of
the Future
Building and sustaining a
skilled, competent and
motivated Workforce
based on a healthy
sourcing mix.
Operational
Excellence
Earning customers’ trust
and loyalty by providing
first-rate security,
consistent service quality
and proficient tools &
platforms at competitive
prices.
9

10. DigitalScaler has
profound expertise
in orchestrating
and embedding
digital & agile
maturity similar to
web-born players
We differentiate from high-end
strategy consultants and contractors
because of our deep execution
experience at large scale
WE REFINE
STRATEGY
WE
SCALE
WE SET-UP
& EMBED
WE
TAILOR
10

11. We believe digital scaling covers
everything…
• Engaging our customers and employees
• Creating new agile teams to collaborate
• Forcing continuous innovation and process improvements
• Enabling new & optimizing existing business models
• Introducing scalable digital technologies and servicing models
Companies need to be bold enough to drive these
changes to improve customer experience every day
11

12. Early starters
At the verge of incubation and who want to get it right
from the start to avoid any organisational growth pains.
Incubators and early scalers
Ready to scale and in need of a holistic plan or expert
support to achieve their digital & agile ambitions.
Scalers in full flight
Facing execution issues and requiring assistance to
further scale digital and agile practices enterprise-wide.
New Digital & Agile natives
Who are ready to scale and want advice from industry,
technology and method experts.
We support multiple
types of companies
who are at different
transformation
maturity stages
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13. 4-6 weeks Tailored
timeframe
Diagnosis and agree on
staged transformation
improvement &
acceleration plan
Tailored
timeframe
STEP 1 STEP 3STEP 2
Deliver first pilots with
defined scaled
operating model and
resources
Scale company-wide
within your ecosystem
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With our stepped approach to scale the digital & agile
ecosystem tailored to your context and needs

14. We deliver true
end-to-end value
because we also
scale our own
capabilities and
services through
our partner
ecosystem
• Lead experts in scaling digitization
and agility
• Sharing challenging objectives and
mutual values
• Offering customers a true end-to-end
scaling service
• High performance beyond market
standards
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15. Based on our differentiating
acceleration strengths
Ecosystem
Our high-performing
ecosystem, delivers end-
to-end scaling solutions.
Academy
We propose a different
coaching & training
approach.
We create multi-
disciplinary teams with
the right know-how.
Right teams
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Deep knowledge
We have scaled multiple
companies, leading to
profound knowledge.
People first
We deliver best in class
people, with fitting
experience & leadership.
We apply a holistic view
and approach to your
transformation.
Holistic view

16. Thank you.
We love to help you
Digitally Scale your
organisation.
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Get in touch
Lambroekstraat 5A, 1831 Diegem
www.digitalscaler.eu
+32 (0)2 892 80 94
info@digitalscaler.eu
https://www.linkedin.com/company/digitalscaler
“Don’t fear failure. Fear being in the exact
same place next year as you are today.”