1. Dianne Faulk, NCMOA
678.849.6539
diannefaulk7@gmail.com
The main objective is to fully utilize my Associate of Science Degree in Business, with a minor Medical
Office Administration, along with over 8 years of medical office experience. I have received my
certification in Medical Office Assistant. My reliablity, and know along with outstanding professionalism,
communication skills, and problem solving abilities. I could possibility be a great fit for your team.
EDUCATION
Gwinnett College
Associate of Science Degree in Business, with a minor in Medical Office Administration
NCCT Certification 2012-2016
Medical Terminology: Sentara Business Courses
PROFESSIONAL WORK HISTORY
Piedmont
06/10/2014-2/12/2015
Currently working on a temp assignment in the customer service patient Liability office.In this position I
index all insurance correspondence in the billing office:remits, coding issues, EOBS, medical records
request, refund request, claim corrections,etc. Using EPIC.
GlobalCare Customer Care Specialist 01/2013-08/2013
 Customer care specialist for clients.
 Verify providers for members, providers and the network.
 Locate providers for members within their network while they are out of state.
 Utilize several network web sites to assure members accurate information
 PSN’s are created for members with appointments with new providers in their network for billing
purposes.
 Process claims and sends them out to the network for pricing.
 Correcting claim for pricing.
Alpharetta Roswell Family Practice, Roswell, GA
7/2011 – 10/2011
Front Office Administration (Externship at Physician’s office) 120 Hours Responsibilities included the
verification of patients insurance, and billing information before each visit (Medicaid, Medicare,
Wellcare, Amerigroup, Aetna, TRICARE, and United Health Care).
 Checked patients in and out of the office in a timely manner.
 Pre-verified patient insurance for patient visit.
 Scheduled patients for their follow-up appointments’ and any referrals for outside appointments
are given to the patient, and copied, and charted.
 Faxed any pharmacy request for refills on prescriptions, or request for patient information.
 Filed all patient charts in the correct order.
 Answered all patient calls, and business inquirers for office.

2. Dianne Faulk Page 2
 Processed patient payments and posting charges for each patient visit
Attended Gwinnett College 01/2009 – 04/2011
Breast Care Specialist (medical office), Atlanta, GA 3/2005 – 06/2009
Film Librarian
 Handled film jackets for BCS’s daily schedule that included schedule changes film jacket retrieval
and storage.
 Loaded outside imaging on to our digital system for 100 to 200 scheduled patient’s daily for
mammograms and ultrasound appointments, in addition to walk-ins, and hundreds of request.
The office consists of four surgeons, three radiologists and two nurse practitioners.
Forwarded images and physician reports related to surgical procedures.
Clerical functions including copiers, and faxes, computers, e-mails (Outlook)
Mary Immaculate Hospital, Newport News, VA 8/2002 – 09/2004
Medical Records Associate
 Handled patients with the process of retrieving copies of medical records, faxing and mailing, and
through-out the hospital in a timely matter.
 Abided by all HIPAA Laws, and guidelines.
Retrieving patients chart to assure physicians have completed all medical reports.
Sentara Careplex(outpatient), Hampton, VA 1/1998 – 07/2002
Administrative Associate/Radiology Department at outpatient facility (06/2000 – 07/2002)
 Assisted patients and with my strong professionalism in problem solving, and interpersonal skills.
 Registered Radiology patients for rescheduled appointment’s, and retrieved physician order for
x-rays, and referrals for diagnostic patients for mammogram appointments.
 Received and disbursed 25 to 30 calls a day while directing them to appropriate department or
individual and returning calls at the end of the day.
 Assisted Radiologist and Radiology technicians with walk-in and scheduled patients. Provided
preparation kits for patients that had appointments for CT and IVP procedures.
Service Associate (outpatient surgery, emergency room, courier services)
1/1998 – 06/2000
Transported surgical equipment between the main hospital and outpoint facility all so delivered reports
to physician’s offices as a courier.
 Cleaned outpatient surgical rooms, and suites, insured sterilization.